Frequently Asked Questions

Accommodations

Chech-in / Check-out

Is there a fee for early check-in?

Early Check-in Rates (pending availability):

  • Want to check in before 11am?  The fee will be a full night’s rate plus tax.
  • Want to check in between 11am – 1pm?  The fee for a double suite is $25 plus tax, and for a single dorm is $10 plus tax.
  • Want to check in between 1pm and 4pm? If the room is available, no additional fees will apply!
Is there a fee for late check-out?

Late Check-out Rates (pending availability):

  • Want to check out between 10am and 11am?  There is no additional charge!
  • Want to check out between 11am and 2pm?  The fee per double suite is $25 plus tax, and for a single dorm is $10 plus tax.
  • Want to check out past 2pm? The fee will be a full night’s rate plus tax.
What if I am on property before 4PM check-in, or have activities at Humber College after 10AM check- out?

Pending availability, Humber Conference Services would be pleased to offer you luggage storage, (North Campus only). If your room is ready after 1pm, you’ll be welcome to check-in.  If you’d like to pre-arrange early check-in or late check-out on your booking, please let a member of Conference Services know and we can look into availability and include it on your contract.

What time is check-in and check-out?

Check-in time is from 4pm onwards.

Check-out time is from 8am to 10am.

*Early check-in/late check-out requests are not guaranteed, but based on availability and subject to additional fees.

Things you should know

Can I smoke cigarettes/marijuana or consume alcohol on Humber College property?

Humber is now a smoke free campus!  Smoking of any kind is not permitted on Humber property.  Please visit: https://humber.ca/legal-and-risk-management/policies/general-administration/smoke-free-campus-policy.html for more information.

I do not have an event at Humber, can I still book accommodations?

Yes.  You can book accommodations without hosting an event on campus.  To access our online reservation portal click here or complete the RFQ form for a quote on group accommodations.

Is there anything I need to do before checking out of my room?

Before check-out, please ensure all personal belongings are removed and the room is left in the same condition that it was upon arrival.  Housekeeping staff will inspect/clean the room after you check-out to ensure all personal belongings have been removed, and the room is in good condition (no damages, no excessive mess or missing bedroom furniture).  Should the room not meet the above standards, you will be informed and charges may apply.

What do I need to have in order to check-in upon arrival?

In order to check-in to your room, you must have the following:

  • A valid government issued photo ID
  • A valid credit card (VISA or MasterCard) for payment/incidentals.Note that the same credit card used to book your reservation online must be presented upon check-in.
What methods of payment do you accept on campus?

On campus, we accept VISA, MasterCard, and Debit transactions only.

Bedroom Types

What is the difference between dorm and suite style rooms?

Dorm rooms are a great option for travelers who want a budget friendly accommodation rate. Each dorm contains a single bed, desk and wardrobe, with access to common washroom facilities, and floor lounges with cable tv.

Suites are a great option for multiple people travelling together. Each 2 bedroom suite can sleep up to 4 people. Each suite has 2 bedrooms which are furnished with double beds, desk and wardrobe. Bedrooms open onto a kitchenette and full bathroom with shower stall.  Guest have access to floor lounges with cable tv.

For more information, please visit:  Humber Conference Services Accommodations

Changes and Cancellations

I have to make a change to my reservation, who do I contact?

Please call: 416.675.5027 or email us at: hcs@humber.ca prior to making any changes to your existing reservation.

What is your cancellation policy?

For groups with a contract, cancellations must be received in writing 60 days prior to the start of the booking.  In addition to the loss of deposit, your group will assume full financial responsibility for any additional costs that have been incurred by Humber.  Payment deadlines must be met to prevent cancellation of the booking.

For all other types of bookings i.e. short stay portal or third party booking sites, cancellation charges may apply.  See details listed on your preferred method of booking channel.

Policies and House Rules

Can I cook in my room during my stay at Humber?

Electrical appliances (hot plates, toaster ovens, etc.) and additional furniture are expressly prohibited.  Microwaves are provided in Suites and/or Common Lounges. 

Can I have a pet stay in my room with me during my stay?

Pets are not allowed in Humber Residence.  This includes all pets i.e. lizards, birds, fish, cats, dogs, etc.

Can I have guests visit me during my stay?

Guests are permitted to have visitors during their stay in the Residence, however the total number of guests and visitors per room may not exceed the total occupancy of the room.  All visitors must show a valid photo ID and be signed in at the front desk.  You must meet your visitor(s) at the front desk in order for them to enter.  You are responsible for your visitor(s).  Should your visitor(s) violate any of the Residence House Rules or Humber College Policies, you and your visitor(s) may be asked to leave the property immediately, and where applicable, you will be responsible for any charges or fees. *Guest privileges can be removed for group accommodations if required.

Service Animal Policy

If you require a service animal as described in the Accessibility for Ontarians with Disabilities Act (AODA), we will require documentation from a regulated health care professional, as listed in s.80.45 (4b) of AODA, confirming you require the animal for reasons relating to the disability.

It is expected that any service animal left unattended in the room will be crated (handler will be responsible for the damages caused by their service animal).

We are travelling with “youth” or “underage” individuals, can we stay at Humber?

Youth groups staying in our Residence buildings, must arrange for competent adult chaperones at a ratio of 1:10 and must comply with the Residence House Rules.

“Youth” or “underage” will be collectively those individuals under the age of 18 years.  Chaperones are responsible for the behavior and full supervision of each underage individual in the group.

Children must be accompanied by a responsible adult at all times while at Humber.

Food and Beverage

Can I bring my own food?

Guests are allowed personal grocery items in their dorms/suites for personal consumption.  However, outside food/beverage is not to be consumed in public dining spaces, lounges or conference rooms/classrooms during an event your group may be hosting while on campus.   Should you require some meals or snack options, Humber offers a wide range of catering services. There are also vendors open on campus which sell grab and go food (muffins, bagels, salads, sandwiches, fruit, hot and cold drinks, etc.).

Do you offer meal plans?

Meal plans are only available to groups of 20 people or greater.  Special rates are available to groups of 30+ people.

We are on property for a few days – where can we get snacks or meals?

We offer a range of catering options for groups on site. From budget friendly meal plan options to plated dinner services, we can help you plan your event catering. Retail food locations are also available on campus; visit dineoncampus.ca/humber for operating hours.  Food and beverage vending machines are also available in residence and on campus for your convenience.

We have decided on meal plans for our group, where do we eat?

Typically, if your group is staying at the North Campus all meal plans are served in the Food Emporium. If your group is staying at the Lakeshore Campus, depending on the size of your group meal plan is typically served in A/B Café or L Building Cafeteria. Other spaces may be rented based on required capacity and function.

What are the meal plan service hours?

Breakfast is served 7:00AM – 9:00AM

Lunch is served 11:30AM – 1:30PM

Dinner is served 5:00PM – 7:00PM

Services & Amenities

Are there any on-site amenities for guests?

We offer the following on-site amenities:

  • Gym
  • Laundry ($)
  • ATM machines
  • Refillable water bottle stations
  • Vending machines ($)
  • Free Wi-Fi in all bedrooms and common spaces
Do I have access to Wi-Fi in my room?

Complimentary Wi-Fi is available in all areas in Residence.

Does Humber College enforce quiet hours for their accommodations groups?

All guests must keep the noise level to a minimum between the hours of 11:00pm and 7:00am.  Noise complaints can be reported to the front desk, and a staff member will follow up.

What area attractions are nearby?
What is the Campus Walk Program?

The Campus Walk Program is intended to provide assistance to anyone on campus who wishes to be walked to their vehicle parked on, or walked to the perimeter of, campus property.  This program was created to provide assistance and comfort to those who are uneasy about walking to their vehicle, campus Residence, or to the campus property line.  To request a Campus Walk, please call 416.675.8500.

Please visit: https://www.humber.ca/publicsafety  for more details on the Department of Public Safety at Humber.

Where can I find information about public transit?

Information about public transit on campus is available at:  https://humber.ca/contact-us/public-transit/

Will I be safe while on campus?

Access to the main campus buildings after 10:00pm on weekdays and 6:00pm on weekends will require key in entry.  Entrance to the Residence requires key access at all times.  Campus security is available and on-site 24/7 and will monitor the Residence buildings throughout the day/night.  Please call 416.675.8500 from and phone should you have any public safety concerns.  For emergencies, call 416.675.6622 x3464.

Terms & Conditions

When do I need to make payment for my event?

Once space is reserved, you will be sent a Humber Facilities Rental Agreement. This agreement outlines the conditions of booking and specifics of your event. Facilities and dates are only considered confirmed when we receive the signed agreement and non-refundable deposit from you as outlined in your agreement.

Events

Make a Booking

How do I confirm my booking?

You will hear from us within 2 business days of submitting your request. We may not be able to confirm your request immediately but we will be able to give you a good indication of space availability for evening and weekend events.

How do I contact Humber Conference Services to book my event?

Click on the Request a Quote button and fill out the RFQ to help us better assist you. 

Terms & Conditions

Do I require insurance in order to host my event at Humber?

All groups on property, whether they are staying in residence or using the meeting room facilities are required to have $5 million in liability insurance. If organizations have their own policy with this amount of coverage, the client may use this policy. Humber College would have to be listed as 'Additional Insured’ on the certificate, as well as list the dates which the group is on property. If you do not have organizational insurance, or your policy does not cover this amount, your Conference Coordinator can direct you to an online portal to purchase this insurance.

What if I need to cancel my booking?

Cancellations must be received at least 14 days prior to the scheduled start date of the rental.  In addition to loss of deposit, you will accept full financial responsibility for any additional costs that have been incurred by Humber.  The payment deadlines must be met to prevent cancellation of the agreement.

What payment methods can I use to pay for my event?

We accept VISA, MasterCard, cheques and Electronic Funds Transfer (EFT).

Catering

Are there any other fees I should be aware of when ordering catering?

Clients who order off of the a la carte menus are subject to a delivery charge of $10 per delivery (applies to orders under $50). This applies to all areas of the College, except the Seventh Semester, Food Emporium, Doris Talon Room at the North Campus, and the Blue Room at the Lakeshore Campus.

Are there minimum numbers to enjoy the catering options at Humber?

Catering options are available for any number of people; during conference season meal plans are only available to groups of 20 people or greater.  Special rates are available to groups of 30+ people.

Can we provide our own catering for our event?

Outside food and beverage is not permitted on campus.  Our Food Service team takes pride in making your function a complete success!  Whether it is a small business meeting or a large reception, a coffee break or a banquet, you will experience the same special attention to detail.

We are ordering catering however, one of our participants has dietary restrictions/allergies - can they eat at Humber?

Our Food Services Department will work with your group to ensure that all members of your groups can eat. Should one or more of your participants have serious allergies, we require the name of that individual, as well as their allergy trigger, and we will have a special meal for that person.

Event Services

Do you offer overnight accommodations on campus?

We offer a variety of accommodation options in our Residence buildings during Conference Season (May-August).

Is on-site parking available at Humber?

Daily/Visitor Parking Rates:

  • 2 hours or less $4.00
  • 2-4 hours or less $6.00
  • Daily maximum $10.00 (24 Hours)
  • Paid parking at both campuses is enforced until 10pm on weeknights.
  • Weekends and holidays parking is complimentary.

For current daily rates, visit https://humber.ca/facilities/parking-transportation/rates

For campus maps please visit: https://humber.ca/contact-us/maps/

Is there security on campus?

Once our Conference Services team knows the full scope of your event, we work very closely with our Audio Visual team to ensure that your needs are met in order to have a successful event experience.

Is there security on campus?

Campus security is available and on-site 24/7.  Please call 416.675.8500 from and phone should you have any public safety concerns.  For emergencies, call 416.675.6622 x3464.

The Campus Walk Program is intended to provide assistance to anyone on campus who wishes to be walked to their vehicle parked on, or walked to the perimeter of, campus property.  This program was created to provide assistance and comfort to those who are uneasy about walking to their vehicle, campus Residence, or to the campus property line.  To request a Campus Walk, please call 416.675.8500.

Please visit: http://www.humber.ca/publicsafety  for more details on the Department of Public Safety at Humber.

What sort of audio visual services are available?

Once our Conference Services team knows the full scope of your event, we work very closely with our Audio Visual team to ensure that your needs are met in order to have a successful event experience.

Where can I find information about public transit?

Information about public transit on campus is available at:  https://humber.ca/contact-us/public-transit/

Filming on Campus

Scouting

Are there photographs of your spaces we can access?

Humber Conference Services has listings on the OMDC Ontario Creates website for both our North and Lakeshore Campuses.

Can we come for a site visit?

A member of the Conference Service team can schedule a site visit and accompany you while on campus to answer any questions you may have.  Note: Any spaces viewed during a site visit are not confirmed until a signed contract and deposit has been fulfilled.

Who do I contact if I am interested in filming on campus?

Complete the Commercial Film RFQ form under the Film Tab on the main page to help us better assist you.  Once we have an understanding of the scope of your project, we will contact you to arrange a scout visit.

Fees and Charges

How much does it cost to film at Humber College?

Photography:
Our location fee is $1,000/day which does not include the rental fees for the spaces you may be interested in.

TV Commerical Shoots:
Our location fee is $2,000/day which does not include the rental fees for the spaces you may be interested in.

Film Shoots:
Our location fee is $3,000/day which does not include the rental fees for the spaces you may be interested in.

Other fees and charges:

Humber Security must be hired which is $25.00 per hour* at a minimum of 4 hours. Depending on the size of your crew, Public Safety will determine how many guards are required.  *Rate subject to change without notice.

We also require a minimum of $5 million in liability insurance with Humber listed as an additional insured.

Please keep in mind we do not allow any outside catering, if however you do have your own craft truck, upon approval we can issue a waiver and buyout fee. 

To view our Commercial Film Guidelines, visit the Film & TV page.

Still can’t find what you’re looking for?

Call us at 416-675-5027 or email hcs@humber.ca to discuss the details of your stay or event. We endeavor to respond within 2 business days.