Course Code: CNRO 010
This workshop will teach participants to understand conflict and conflict resolution. Participants will learn about elements of conflict including: miscommunication, stress, anger, and the importance of a healthy work environment. The workshop will focus on communication skills and de-escalation, leaving the participants with practical strategies and techniques that can be implemented immediately. Learning will be facilitated through a variety of active learning strategies including discussions, case studies, and group activities.
416.675.6622 ext. 4868