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Skills to Resolving Conflict in Healthcare

Course Code: CNRO 010

This workshop will teach participants to understand conflict and conflict resolution. Participants will learn about elements of conflict including: miscommunication, stress, anger, and the importance of a healthy work environment. The workshop will focus on communication skills and de-escalation, leaving the participants with practical strategies and techniques that can be implemented immediately. Learning will be facilitated through a variety of active learning strategies including discussions, case studies, and group activities.

Contact Information:

Program Assistant
416.675.6622 ext. 4868

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