Abstract: Working with Humber students and faculty, RHSP Consulting is developing a workforce-planning application called EasyFTE to service the telecom/contact centre industry, targeting business planners, analysts, and managers. EasyFTE will provide a cost- and user-friendly platform to calculate and understand high level FTE (full-time equivalent) staff requirements. To date, a team of Information Technology students has built a working beta version of the application, including account creation and authentication, responsive design, and analytics. The team will continue to build out the full application next year.
Researcher: Nithyakalyani Thayananthan
Project Completion Date: Apr 16, 2016