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What does the SFQ look like from the student perspective when launched?

Welcome Instructor Selection SFQ Questions: Experience in Online Course SFQ Questions: Course Design SFQ Questions: Overall Comments SFQ Questions: Instructor Feedback SFQ Questions: Comments about Instructor SFQ Questions: Instructor Personalized Questions Completion

I have questions about the process, who do I ask?

For questions regarding personalizing your SFQ, analyzing your results, or for questions on how to integrate your feedback into practice, please contact Mark Ihnat at Mark.Ihnat@humber.ca.

For questions regarding the enabling of the Digital SFQ in Blackboard, the overall step-by-step process and additional technical support, please contact Mark Ihnat at Mark.Ihnat@humber.ca.

Who is included in the Digital SFQ?

As of fall 2018, all courses and programs (face-to-face, hybrid and online courses) will be receiving their Student Feedback Questionnaire in a digital format. Humber College no longer uses paper-based forms to collect formal, end of semester, student feedback. We will be piloting digital SFQ’s with the University of Guelph-Humber for the Winter 2021 and Summer 2021 semesters.

How is the SFQ deployed?

Students will get numerous emails reminding them to fill out the SFQ by clicking a personalized URL. In addition, faculty are required to add the SFQ tool to their Blackboard sites. Go to the Faculty Blackboard Help website to view the help file on how to “Enable the SFQ Tool in Blackboard”.

What questions are included in the SFQ?

Experience in Online Course

What format was your course this semester?
Online-only
Hybrid (elements of the course were delivered online and elements were delivered on campus)
On-campus only

What is your level of experience with online courses?
No prior experience (this is my first online course)
Little experience (1-2 courses)
Some experience (3-5 courses)
A lot of experience (6+ courses)

Course Design

Which of the following learning activities (if any) were included in this course? (Check all that apply)
Live, online (i.e. ‘synchronous’) sessions with my instructor (e.g., virtual lectures, office hourse, Review sessions, etc.)
Online self-directed learning activities (e.g., videos, podcasts, webinars, etc.)
Opportunities to apply your knowledge through action or discussion (e.g., Simulation/role play/debate)
Opportunities to give and receive ideas and/or feedback with classmates and the professor [e.g., Discussion boards, Padlet, Wikis, journals, polls, and/or blogs (audio/video/written)]
Other (please describe)

How helpful were these activities for your learning?	Extremely Helpful	Quite Helpful	Slightly Helpful	Not at All Helpful	Not Included
Live, online (i.e. ‘synchronous’) sessions with my instructor (e.g., virtual lectures, office hourse, Review sessions, etc.)
Online self-directed learning activities (e.g., videos, podcasts, webinars, etc.)
Opportunities to apply your knowledge through action or discussion (e.g., Simulation/role play/debate)
Opportunities to give and receive ideas and/or feedback with classmates and the professor [e.g., Discussion boards, Padlet, Wikis, journals, polls, and/or blogs (audio/video/written)]

What forms of assessment did you complete in this course? (Check all that apply)
Tests and/or Quizzes
Exams (Midterms or finals)
Presentations (group or individual)
Written papers (e.g., research reports, essays)
Assignments involving the creation of Digital Media (e.g., podcasts/audio reports/video demonstrations/documentaries/infograph/concept-mapping)
Other (please describe)

Did you encounter any challenges with completing any of the above assessment items? If yes, please describe:

Rate the following statements on a scale from Strongly Agree to Strongly Disagree	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
My course site was up to date and ready as of the start of the semester.
The learning activities (e.g., assignments, discussions, etc.) helped me think critically about the topics in the course.
There were opportunities for me to interact with my classmates

Instructor Feedback

Rate the following statements on a scale from Always to Never	Always	Almost Always	Rarely	Never	Not Applicable
The expectations for participation in the course were clearly explained.
The professor provided clear direction about how student work would be evaluated.
The professor provided me with useful feedback about my progress.
The professor responded to my course-related questions within 24 – 48 hours (except on weekends).
The professor returned assignments and tests within a 2-week period.
The professor responded to me with a professional tone.
The professor interacted with me and contributed to the experience in a manner that helped me learn.
The professor appropriately managed student behaviour/interaction within the course site.
The pace the professor set for completing the course was appropriate for me.

Rate the following statements on a scale from Strongly Agree to Strongly Disagree	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Overall, the professor’s delivery of the course met my expectations.
Overall, the learning experience met my expectations.

Overall Comments

What did you like most about the course?

What would make this course a better learning experience?

Other comments you would like to share with your professor.

How do I see my results?

While the SFQ process is running, faculty are not able to see their results. However, faculty will get reminders to view their response rates. With this information, faculty can ramp up or tone down their manual reminders to students to fill out the SFQ. Faculty can anticipate receiving notification that their results are available during the third week of the following semester. Faculty will receive an email with a unique URL where they can view their final reports. See below for a sample of the email that you will receive after the end of the semester.

Having trouble finding your SFQ QP or Response Rate invitation in your Humber email?

Option 1

Search all of your mailboxes for an email from sfq@humber.bluera.com or an email with the subject line that includes Humber Student Feedback Questionnaire.

Option 2

Log in to your spam.humber.ca account and whitelist emails from sfq@humber.bluera.com. You can search for these emails in your spam environment. Release them all and whitelist them.

Option 3

Using the Focused tab feature built into the Office 365 Outlook mailbox, especially on your phone? Search through the other inbox as very often the sfq@humber.bluera.com are being captured by the Other folder/tab.

I am conducting a face-to-face course, how do I deploy a Digital SFQ?

We recommend that you take some time in your class to explain the process and the importance of SFQs and use class time to deploy the SFQ to your students. To ensure students participate in the SFQ, we recommend that you ask your students to pull out their devices and then spend 15 minutes of class time to complete the SFQ. We also strongly encourage you to enable the SFQ in your Blackboard course site. The SFQ tool will be enabled, but hidden, by default in the Humber Blackboard Template. We encourage you to show (unhide) the SFQ tool in your Blackboard site. If the tool is not available in your Blackboard site, you can very easily and quickly add the tool to your Blackboard menu structure. Please visit the Tech Support page for instructions.

I have added the SFQ tool to my Blackboard site but it doesn’t work! What have I done wrong?

Nothing. The tool only works for students. When an instructor clicks on the tool, they will receive a message indicating that the SFQ is not available. This means it is not available to instructors only. Students will still have access.

Blue SFQ Screenshot indicating that no evaluations are currently available.

When do I add my Personalized Questions (or QP)?

Faculty will receive an email directly in their Humber email inbox encouraging them to create their personal questions, approximately 5-7 days before the SFQ is made available to students.

Sample Email

From: Student Feedback Questionnaire <sfq@humber.bluera.com>

Subject: Humber Student Feedback Questionnaire (SFQ) Faculty Request – Create Your Additional Questions Today

Dear Mark,

Humber College is committed to ensuring the quality of its academic programs, its teaching and the learning experiences of its students. An important component of this is the regular evaluation of courses by students.

Humber College’s course evaluation framework (Student Feedback Questionnaire – SFQ) includes a set number of core institutional questions to appear on all evaluation forms. In addition, instructors are invited to create up to three additional questions for each of their courses.

Please click here to create up to three additional personalized questions.

Note: If you don’t have questions to add, simply SUBMIT without creating questions, or you will receive additional email reminders.

Please be sure to create your questions before the SFQ start date. Please check the following website to verify your SFQ start date – http://humber.ca/sfq/process/critical-dates

If you have any questions please contact the Survey Administrator at StudentFeedbackQuestionnaire@humber.ca.

Thank you.

Humber College ITAL

How do I know if my response rate is “good”?

The expectation at Humber College is that our SFQ response rates reach 70%. Faculty are expected to track their digital SFQ response rates and encourage their students to let their voices be heard by filling out the SFQ.

See the sample “Review Your Response Rates Now” email below. This email will be sent to faculty once their SFQs have gone live.

From: Student Feedback Questionnaire <sfq@humber.bluera.com>
Subject: Humber Student Feedback Questionnaire (SFQ) – Review Your Response Rates Now

Dear G. Raymond,

Humber College is committed to ensuring the quality of its academic programs, its teaching and the learning experiences of its students. An important component of this is the regular evaluation of courses by students.

Instructors are invited to view their SFQ response rates.

Please click here to view response rates.

If you have any questions please contact the Survey Administrator at StudentFeedbackQuestionnaire@humber.ca.

Thank you.

Humber College ITAL

What questions are included in the SFQ for face-to-face courses?

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
The professor was well prepared for each class/lab
The professor presented his/her materials in a clear manner.
The pace the professor set for the course was appropriate for me.
The professor helped me think critically about the topics in the course.
The professor used a variety of teaching methods (e.g., group work, multimedia, case studies, lecture, etc.)
The professor treated me with courtesy.
The professor provided clear explanation about how student work would be evaluated in the course.
The way the professor taught helped me learn.
The professor provided me with useful feedback about my progress.
The professor managed student classroom behaviour.
The professor motivated me to learn.
	Always	Almost Always	Rarely	Never	Not Applicable
The professor responded to my course-related voice message(s) or email message(s) within 2 school days.
The professor returned assignments and tests within a 2-week period.
	Greater than in Other Courses	The Same as in Other Courses	Less than in Other Courses
Compared with other courses I have taken this semester, my effort in this course was…
	Excellent	Above Average	Below Average	Poor	Not Applicable
Overall, the learning experience in this course was…
YOUR PROFESSOR’S QUESTIONS. Answer any additional questions provided by your professor using bubbles 16-18.	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Professor Question 1
Professor Question 2
Professor Question 3
COMMENTS Your comments are highly valued and will assist the professor with this course. What did you like about the course? [OPEN ENDED] What would make this course a better learning experience? [OPEN ENDED]

What questions are included in the SFQ for online courses?

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
My course site was up to date and ready as of the start of the semester.
The learning materials were presented in a clear manner.
My course site was well organized and easy to navigate.
The learning activities (e.g. assignments, discussions etc.) helped me think critically about the topics in the course.
A variety of teaching methods (e.g. group work, multi-media, case studies, web links, etc) were used in the course.
There were opportunities for me to actively participate in the course as a learning partner.
	Always	Almost Always	Rarely	Never	Not Applicable
The pace the professor set for completing the course was appropriate for me.
The professor appropriately managed student behaviour/interaction within the course site.
The professor returned assignments and tests within a 2-week period.
The professor responded to me with a courteous tone and professionalism.
The professor provided clear direction about how student work would be evaluated.
The professor interacted with me and contributed to the experience in a manner that helped me learn.
The professor provided me with useful feedback about my progress.
The professor responded to my course-related questions within 24 – 48 hours (except on weekends).
	Excellent	Above Average	Below Average	Poor	Not Applicable
Overall, the professor’s performance was…
	Open Ended
Other comments you would like to share with your professor.
	Greater	The Same	Less	Not Applicable
Compared with other courses I have taken, my effort in this course was…
	Excellent	Above Average	Below Average	Poor	Not Applicable
Overall, the learning experience in the course was…
Overall, the quality of the course was…
	Open Ended
What did you like most about the course?
What would make this course a better learning experience?
	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Professor Question 1
Professor Question 2
Professor Question 3

Can I add my own questions?

Yes! Each faculty member has the opportunity to add three of their own Likert scale questions. You will receive an email indicating when to complete this task – this is voluntary. You typically have one week to complete the personalized questions. For more information regarding personalized questions, go to the Faculty Step-By-Step Tip Sheet for Digital SFQ.

When do the SFQs get deployed?

This all depends on the start and end date of your course. We have set rules that allow for the SFQ to be deployed at approximately the 65% mark/stage of your course. SFQs are available for students for up to 3 weeks depending on the course. If you want a more specific date range, please see the Critical Dates. Once you get an email asking you to create personalized questions, this indicates that your SFQ is only a week away from deployment.

When can I see my results?

Reports will be made available to faculty via a unique URL after the close of the term (after the course end date).

SFQ Communication - Email Reminders

A series of email reminders are sent out to both instructors and students in order to effectively implement the new Student Feedback Questionnaire (SFQ) tool. Here is what the communication process (email reminders) will look like:

Toggle between the following three buttons to view the information for each topic.

Question Personalization (QP)

Instructors will receive an initial email a few days prior to the actual launch of SFQ stating that they can access their courses’ surveys to add their own personalized questions. The content of the email will look similar to the following:

Instructors will also receive a couple of email reminders about adding personalized questions if they won’t save and submit surveys with or without personlized questions by the due date indicated in the intital email. The content of the reminder email messages will look similar to the following:

Subject Viewing/Response Rate (SV)

After the surveys will go live and students will start submitting surveys, you will receive an intital email stating to review response rate of student submissions. The content of the initial email will look similar to the following:

After the intital email to review the survey response rates, you will receive two additional email reminders about reviewing the response rates. The content of the email reminders will look similar to the following:

Email Reminders to Students

The students will receive an intitial email message stating to complete the survey a few weeks prior to the end of the courses they’re registered for. The content of the initital email will look similar to the following:

In addition to the initial email, students will also receive a couple of email reminders if they haven’t completed the SFQ for their courses. The content of the email reminders to students will look similar to the following:

Enable the SFQ Tool in Blackboard

You can enable the SFQ tool for your students through your Blackboard course(s) in addition to the automated email message students will receive past after the question personolization due date.

How to Add the SFQ Tool in a Blackboard Course

Log in to your Blackboard course.
Click on the + button in course menu and choose Tool Link:
Type the name as “Student Feedback Questionnaire”, change the type to “Student Feedback Questionnaire”, make sure “Available to Users” option is selected, and click on Submit:

SFQ Tool outside of Blackboard

The Student feedback questionnaire (SFQ) will also be available to students from outside of Blackboard via direct email message to their preferred email address. Students will receive an email message with a direct link to the student feedback questionnaire past after the due date for question personalization. The content of the email message will looks similar to the following:

Add Personalized Questions to the SFQ

After you have received an email with a subject of “Humber Student Feedback Questionnaire (SFQ) – Please Create Your Additional Questions Today“, you can add a maximum of three personalized questions to your course’s student feedback questionnaire. There are two methods of adding personalized questions to the student feedback questionnaire. Toggle between the two tab options to view the step-by-step guide for the different methods :

Using your Blackboard course
Direct link from the email

Method 1: Using your Blackboard course

Log in to your Blackboard course
Click on the + button in course menu and choose Tool link:
Type the name as “Instructor SV+QP”, change the type to “Instructor SV+QP”, make sure “Available to Users” option is unchecked, and click on Submit:
Now, click on the “Instructor SV+QP” link on the course menu:
You will be taken to the Launch LTI Link page. Click on the Launch button:
On the next page, you will see the list of all courses you are teaching for the current term along with the task type available to you. See the screenshot below:
1. Task Type: You will choose the course link beside Question Personalization to add questions.
2. End Date: This is the due date to add personalized questions to the SFQ by.
Click on the course link in the Question Personalization row as shown in the image below:
The question personalization page will open up in a new tab for the course you chose. You can add a maximum of three questions:
Click on the Edit button to start adding personalized questions to the survey:
After typing up your personalized questions, be sure to choose the Select button for each question:
Be sure to click on the Save and Submit buttons once you have typed up all of your personalized questions:

Method 2: Direct link from the email

The second method doesn’t involve Blackboard. To add personalized questions (maximum of three), you will click on the “Create your additional questions” link from the Email message that you received. The content of the email message will look similar to the following:
The link will open up an Internet browser page on your computer with the list of all courses you are teaching for the current term. Click on the course link where you wish to add peronalized questions into and follow steps 8 to 11 from Method 1 to add peronalized questions to the survey.

What is the SFQ?

Every student at Humber College, receives an SFQ – it’s an opportunity to get/give feedback on the overall learning experience. All student responses are anonymous and confidential.

Contact

The Team

Naveed Aqeel

Christine Augustine

Keshia Ellis

Digital SFQ

Related Links

Check Us Out!

Bb H.U.B.
(Blackboard Help, Updates and Bugs)

@HumberBbSupport
Twitter

Experience in Online Course

Course Design

Instructor Feedback

Overall Comments

Option 1

Option 2

Option 3

Sample Email

Question Personalization (QP)

Subject Viewing/Response Rate (SV)

Email Reminders to Students

How to Add the SFQ Tool in a Blackboard Course

SFQ Tool outside of Blackboard

Method 1: Using your Blackboard course

Method 2: Direct link from the email

Contact

The Team

Naveed Aqeel

Christine Augustine

Keshia Ellis

Digital SFQ

Related Links

Check Us Out!

Bb H.U.B. (Blackboard Help, Updates and Bugs)

@HumberBbSupport Twitter

Method 1: Using your Blackboard course

Method 2: Direct link from the email

Bb H.U.B.
(Blackboard Help, Updates and Bugs)

@HumberBbSupport
Twitter