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home/Knowledge Base/Ultra: Technical Help

Troubleshooting Collaborate Ultra Technical Issues

Solving the Collaborate Ultra spinning circle problem

Are you seeing a spinning purple circle when you try to use Collaborate Ultra? If so, watch the following 2-minute video for the fix.

Additional resources

  • Troubleshooting – a Blackboard Help resource outlining browser specific solutions for issues with audio, video, screen sharing, etc.
  • Collaborate Ultra Help for Moderators – A Blackboard Help general resource

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