Contact Unsuccessful Candidates – External

Lesson for full-time recruitment process

If required – follow the steps outlined below to contact unsuccessful external candidates.


This knowledge article will show you how to contact unsuccessful external candidates.

1. Sign into HRMS using your single sign-on ID and password.

2. Click ‘Talent Acquisition’.

3. Click ‘Recruitment’.

Note: A new window will open, logging into Taleo. If using Chrome, download Adobe Flash.

4. Click ‘Legacy Recruiting’ under Quick Access.

5. Click the drop-down arrow to the left of the search bar to ‘View the Search Options’.

6. Click ‘Requisitions’

Note: The person icon will now change into a document icon, indicating that you are searching by requisitions rather than by candidates.

7. Type in the name of the requisition or the requisition number in the ‘Search Requisitionfield

8. Click ‘Enter’

9. Click the number to the left of the requisition title to display the list of applicants.

10. Click the check-box beside the names of the external candidates who were interviewed but not selected.

11. ClickMore Actions’.

12. Select ‘Send Correspondence’.

13. Select ‘From Template’.

14. Click the icon for ‘Open the selector’.

15. Click ‘Select’ next to the correspondence titled “Interview – Candidate is Unsuccessful”.

16. Click ‘Next’.

17. Review the message and ensure it is complete.

18. Click ‘Send’.