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Learn how to perform an action within HRMS | Administrative Forms | HR Support Centre

I have been offered a job but I cannot access my job offer/contract. What should I do?

External Candidate

Definition: A brand new employee or someone who has not had an active contract within the last 6 months.

Reason: You did not set-up your username and password for the career portal, as it was created by the hiring manager or hiring manager delegate, or you do not remember your username or password for the career portal.

Resolution:

1 – Your username will be in the job offer email you should have received. When you click the link in the email, you can click ‘Forgot Password’ and follow the prompt to reset your password. Then click the link in the job offer email again to login to review and respond to your offer.

2 – Ask your new manager or the HR Generalist/HR Coordinator you have been communicating with to provide you with your username and password.

For step by step instructions to accept your offer, follow the job aid for Receive and Respond to an Offer (External Candidate).

For further assistance, please contact the HR Support Centre.

 

Internal Candidate (Humber)

Definition: Any employee with a current active contract or an active contract within the last 6 months.

Reason: You may not be using the correct email account to access the job offer.

Resolution: 

1 – You must access your job offer through the @humber.ca email account.

2 – If you cannot access this account, dial 8888 or 416-675-6622 ext.8888 to contact Humber IT Support and ask them to provide you with access to the email account.

Note: The email address for an internal candidate cannot be changed on HRMS. 

For step by step instructions to accept your offer, follow the job aid for Receive and Respond to an Offer (Internal Candidate).

For further assistance, please contact the HR Support Centre.

 

Internal Candidate (University of Guelph-Humber)

Definition: Any employee with a current active contract or an active contract within the last 6 months.

Reason: You may not be using the correct email account to access the job offer.

Resolution: 

1 – Ask your manager or the HR Generalist/HR Coordinator you have been communicating with to check to see which email account your job offer was sent to. It will either be your @humber.ca email account (if this is the account on your profile) or the @guelphhumber.ca email account.

2 – If you cannot access this account, dial 8888 or 416-675-6622 ext.8888 to contact Humber IT Support and ask them to provide you with access to the email account.

Note: Many UofGH employees are not aware they have @humber.ca email addresses, however if this is the email address on your HRMS profile, you will need to gain access to it in order to access your job offer. Unfortunately the email address for an internal candidate cannot be changed on HRMS.

For step by step instructions to accept your offer, follow the job aid for Receive and Respond to an Offer (Internal Candidate).

For further assistance, please contact the HR Support Centre.