How do I secure the note taking accommodation?
Students who are registered with Accessible Learning Services may have note taking listed on their accommodation letter and would be eligible for service.  If you have note taking on your accommodation letter and would like to use the services, you must complete your Request Note Taking Services Form. Once you have submitted the form, you will receive an email within 2 business days with next steps.
I am a new student, how do I get more information on this service?
All new students will be invited to attend a 1 hour workshop on how this service works, and are able to ask questions to find out more.  We will send you via email a list of dates and times within 2 business days of receiving your request form for you to choose a time and date that works for you.
As a returning student, what is the process?
If you have the note taking accommodation on your accommodation letter for the current semester, and you have used note taking services in the past, you must fill out the your Request Note Taking Services Form to reactivate your account.  You will receive an email from us within two business days of submitting the request form to notify you when your account is reactivated.
What can I expect from the note taking service?
Notes are not a transcription, they will detail the main points discussed in class as they are available on the audio recording. The note takers listen to the recording, create the notes and upload a Word file of the notes to the student’s account for easy access.  One great feature, is that you will have access to the audio file recording of the lectures if you want to go back and review in greater detail!  (Please note, audio recordings will be deleted from student accounts after 12 months, notes will remain on student account for 4 years).
Do I have to provide my own recording device?
You are encouraged to use your own devices to ensure you readily have it available to record a class.
What devices can I use to record my classes?
You may use a cell phone, tablet, digital recorder, laptop or other device that provide a digital audio recording.
I want to purchase my own recorder. Where can I get one?
Audio recorders are available in the Humber Campus Bookstore at a discounted price for all Humber and University of Guelph-Humber students.
I do not have a device of my own to record with. Does PALS have loaners?
Yes, if you do not have a device to use, or do not have the resources to purchase one, the PALS office can provide with a temporary recorder loan.  All loans are approved by PALS and disbursed through the IT desk. You will be subject to the terms of the loan agreement. Speak with Note Taking Services Coordinator to access the loan program.  Please note that loans are provided on a first come.
How many classes can I receive note taking services for?
You will decide which of your classes require accommodation.  You can use the service for all your lectures, if necessary.
Do I have to attend classes?
Yes. Note Taking Services does not replace class attendance; a student must be present to record their class to get notes.
What is my role in class while I am audio recording?
The notes created from the audio recording are supplemental to your own notes.  We encourage you to take notes to match up with your audio recording notes, so that you have highlighted some areas that you find important.  Students using the note taking accommodation are encouraged to review the notes from the note taking service and fill in with more detail, as these notes only provide an overview.  You may want to fill in detail with the notes you take in class, readings and other materials assigned that week.  If you are ever uncertain of what you have compiled – don’t forget, you have access to the audio recording of the lecture to go back to!
How do I record my notes?
Students using the note taking accommodation should connect with their faculty members on the first day of class to let them know they will be audio recording the lecture.  We recommend you sit at the front of the room, near the speaker to get the best quality recording.
I have audio recorded the class, now what?
Students who have audio recorded their lecture must upload the audio file to the service to have notes created.  Students are welcome to upload their notes in the PALS office, with the help of a Peer Support Leader (PSL).  We are happy to guide you and assist you through the process until you are comfortable to do it on your own. Come see us in the Learning Resouce Commons (3rd Floor) at North Campus and in the Academic & Career Success Centre, 1st Floor of the Welcome Center at Lakeshore Campus.
When should I upload my audio recordings?
We recommend uploading your audio recordings as soon as possible after your lecture, this will allow you to have the notes to review and add to.  Students who leave recordings until the end of the semester may have to wait longer than 72 hours due to backlog.
How long until I get the notes?
You should get you notes within 72 hours of when you uploaded the audio recording. At your request, you can be provided with email notifications when you notes are ready.
Can I upload recordings other than my lectures for notes?
Unfortunately no. Note taking services are only available for lectures.  Notes provided through our service is a record of information delivered in class, only.
I am having difficulty getting a good quality recording. What should I do?
Our best advice is to sit as close to the speaker as possible. Place the device on a flat surface and be sure not to use the device while it is recording.
I was absent from class, what do I do?
You should speak with your faculty member to find out what information you missed.  Faculty may be able to provide you with a copy of lecture notes, PowerPoint slides, handouts, and/or other course material that is readily available to assist you with the class you missed.
My professor gives out handouts and writes on the board a lot. How do I incorporate these into my notes?
We encourage students to have their handouts organized so that you can easily add your notes to the week that they belong.  If your professor writes on the board, you might want to take a picture, so you have a visual to match with your notes.
What should I do if I encounter a problem with the service?
We want to know if you have any issues, such as concerns about the notes that were uploaded to your account, any delays in service, challenges with uploads, etc.  We are here to help! Come visit the PALS team.  You can visit with our Peer Support Leaders who can help troubleshoot, or connect with the Note Taking Services Coordinator.  We encourage you to provide feedback to the Note Taking Services Coordinator regularly.  Contact the Coordinator immediately if you have any questions or concerns.  Do not wait until the end of the semester to have your concerns addressed, we can help now!