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Accessible Services for Colleges, Customer Service Standards


Support for People with Disabilities

Support for People with Disabilities

People with disabilities may require assistance in the form of service animals, support persons, assistive devices.

Man in wheelchair. Personal Assistive Devices are part of the personal space of the people using them. It is inappropriate to lean on, reach over, or restrict the movement of an assistive device. It is the college’s responsibility to develop appropriate policies, practices and procedures regarding assistive devices.

Front-line service staff must be trained to operate any personal assistive devices provided by the college before using them with people with disabilities.

Personal assistive devices include the following:

  • Wheelchair, walker, or cane.
  • Hearing aid, amplification device.
  • Keyboard, pointing device
  • Communication boards
  • Magnification devices

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