Emergency Telecommunications
Ontario College Certificate
Program Code: ET011
Campus: North
Length: 1 semester starting in September
Begin a fast-paced, rewarding career as the vital link between those who call 911 for help and the agencies that provide assistance. Your unique skills will also make you an attractive candidate for non-emergency services such as large trucking companies, alarm security and monitoring companies, and other inbound call centres.
Our program gives you the skills to work in an emergency communication centre linking the public to police, fire or ambulance services. You may work as a:
- call facilitator
- dispatcher
- emergency telecommunicator
Supported by and designed in consultation with police, fire and emergency medical services (ambulance services), this program will provide you with a solid foundation in call management, orientation to pre-hospital care, crisis intervention and professional issues, equipment/lab operations and systems management and professional communications.
You will have the opportunity to visit an emergency telecommunications centre in the Greater Toronto Area (GTA). This opportunity provides you with an in-depth view of the skills and knowledge required to be an emergency communicator.
Work Placement
Students will prepare a Field Observation Report within an emergency telecommunications centre in the Greater Toronto Area (GTA). This observation gives students the opportunity for an in-depth view of the skills and knowledge required for the position of an emergency communicator. This field involves shift work, and as such, practical experience could take place evenings, weekends or nights at a variety of locations.
Courses
Current students, please make sure to review your MyHumber Academic Progress report to confirm which courses you should register into for your Winter semester. Courses with in-person requirements will likely also have online components. Humber may need to change plans for in-person learning, subject to government and public health directives and/or additional health and safety considerations.
Admission Requirements
Applicants must meet all the requirements below in order to meet minimum program eligibility. Meeting minimum eligibility requirements does not guarantee an offer of admission. Admission decisions will be available via MyHumber, or by email and mail. Admission decisions will not be released by phone.
Admission selection is based on the following 3 requirements:
- .
Academic
To be eligible for admission, you must possess the following:
- Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
- Grade 12 English (ENG4C or ENG4U or equivalent)
- Three Grade 11 or Grade 12 C, M or U courses in addition to those listed above
or
or
- College or university transfer status
Mature Applicants
Diplomas and Certificates
An applicant is considered a mature applicant if they have not completed secondary school or other postsecondary school, and will be 19 or older as of the first day of classes. Humber will invite you for testing to demonstrate that you meet program eligibility.
Degrees
An applicant is considered a mature applicant if they have not completed secondary school or attended postsecondary studies, and will be 21 or older as of the first day of classes. Mature applicants for degree programs will be required to meet course requirements at the U/M level or equivalent.
College Transfer Applicants
Diplomas and Certificates
An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility.
Degrees
An applicant is considered a college transfer applicant if they have completed some or all of a college-level credential. Humber may use a combination of secondary school and/or college courses and grades to determine program eligibility. Applicants must have an overall minimum grade point average (GPA) of 65 per cent in the program. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.
University Transfer Applicants
Diplomas and Certificates
An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility.
Degrees
An applicant is considered a university transfer applicant if they have completed some or all of a university-level credential. Humber may use a combination of secondary school and/or university courses and grades to determine program eligibility. Applicants are required to disclose and provide academic transcripts for all course work completed at the postsecondary level.
- Ontario Secondary School Diploma (OSSD) or equivalent including these required courses:
- .
English Language Proficiency
All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.
- .
International Credit Evaluation
Canadian citizens or permanent residents with international education are required to provide a WES or ICAS evaluation.
How to Apply
Applications are made through ontariocolleges.ca. See program page for details.
International Academic Equivalency
Admission equivalencies for Humber depend on your country of study. Please see admission requirements on the program page to enter your location.
Post-Admission Requirements
Once you have been accepted, and have confirmed your offer, you may need to complete a further set of requirements related to your program (Post-Admission Requirements).
Standard First Aid with CPR-C
Once accepted into the program and prior to the start of classes, you must complete the following requirement:
Fees
The 2020-2021 fee for one semester was:
- domestic: $1,870.32
- international: $1,870.32
Fees are subject to change.
Domestic Fees by Semester
| Semester 1 | Original 2020-2021 Fees | Updated Fall 2020 Fees |
| Tuition | $1,351.41 | $1,351.41 |
| Compulsory Ancillary Fee | $434.91 | $319.30 |
| Compulsory Student Union Fee | $64.00 | $60.25 |
| Optional Student Union Fee | $20.00 | $0.00 |
| Program Ancillary Fee | $0.00 | $0.00 |
| Co-op/Placement | $0.00 | $0.00 |
| Total | $1,870.32 | $1,730.96 |
International Fees by Semester
| Semester 1 | Original 2020-2021 Fees | Updated Fall 2020 Fees |
| Tuition | $1,351.41 | $1,351.41 |
| Compulsory Ancillary Fee | $434.91 | $319.30 |
| Compulsory Student Union Fee | $64.00 | $60.25 |
| Optional Student Union Fee | $20.00 | $0.00 |
| Program Ancillary Fee | $0.00 | $0.00 |
| Co-op/Placement | $0.00 | $0.00 |
| Total | $1,870.32 | $1,730.96 |
*Plus Mandatory Health Insurance fee once per academic year: Fall start - $420 Winter start - $280 Summer start - $140
Equipment & Device Requirements
Semester 1
| Details and Specifications | Minimum Specifications | Recommended Specifications |
| Processor | Intel i5-8300H | Intel i5-8300H |
| OS | Windows 10 | Windows 10 |
| Memory | 8GB of RAM | 8GB of RAM |
| Storage | 256GB | 256GB |
| Monitor | Laptop | Laptop |
| Other | Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite | Built-in microphone and webcam, Software: Adobe creative and Microsoft office Suite |
Additional Costs
$300 – textbooks, supplies
Pathways
Humber offers a number of transfer options and pathway opportunities. Visit humber.ca/transferoptions or refer to the program page.
Contact Information
Program Specific Questions
Gord J. Gilmour, program advisor
416.675.6622 ext. 5328
gord.gilmour@humber.ca
Admissions Questions
Domestic Students
416-675-5000
enquiry@humber.ca
International Students
Contact the International Centre
international.humber.ca/contact
1-416-675-5067
Every attempt is made to ensure that information contained on this website is current and accurate. Humber reserves the right to correct any error or omission, modify or cancel any course, program, fee, timetable or campus location at any time without prior notice or liability to users or any other Person.
On October 21, 2019, the Provincial Government of Ontario announced the renaming of the Ministry of Training, Colleges and Universities (MTCU) to the Ministry of Colleges and Universities (MCU). Both names may appear on this website.
Select information only is included in this printable PDF. For complete program details, refer to humber.ca/programs.
Print/Download Date: January 25, 2021