Self-Service Password Reset (SSPR)

How Does Self-Service Password Reset (SSPR) Work?

Self-Service Password Reset (SSPR) is a feature that enables users to reset their passwords without contacting technical support for help. Users can easily manage and recover their own passwords and continue working no matter where they are or time of day.

The key benefits of enabling SSPR are:

  • It provides an intuitive one-time user registration process that allows users to reset passwords and unblock accounts on-demand from any device or location. SSPR allows users to get back to work faster and be more productive.
  • Self-service allows end users to reset their expired or non-expired passwords without contacting technical support.

Register for Password Reset

  1. To enable Self-Service Password Reset, every learner must sign up for the service at the following link: myaccount.humber.ca
  2. Enter your real estate program user ID (starts with X) followed by @humber.ca. Example below. Then click Next.

screenshot of email sign in

  1. Enter your password and click Sign In.
  2. You will be asked for more information. Click Next.

screenshot of more information screen

  1. Set up an authentication validation method to keep the account secure. You must setup 2 validation methods to enable SSPR.
    1. To set-up the Microsoft Authenticator App
      • Install the Microsoft authenticator app on your phone from App Store or Google Play. Follow the instructions in the app and when complete, come back to this window and then click Next.
      • Follow prompts on screen to complete setup.

screenshot of securing account with authenticator app set up

  1. To set-up authentication validation using your Phone
    • Click on I want to set up a different method and then click on the drop down to choose Phone. Then click Confirm.
    • Choose Canada from the drop-down list. Enter your phone number and follow prompts on screen complete the setup.

method 2 of 2: phone

  1. To set-up authentication validation using your Email
    • Click on I want to set up a different method and then click on the drop down to choose Email. Then click Confirm.
    • Enter your email address and follow prompts on screen to complete the setup.

screenshot of email set up