Issues | Tip/Resolution |
I have a booked exam, but I do not see an onboarding exam on my dashboard. |
Learners are advised to contact Humber Real Estate Education Support Line as soon as possible. (416) 675-5025 - Select option 2 Live chat is also available for general program inquiries including assistance with applications, registration, learner inquiries and technical support. |
I have failed my onboarding exam, what can I do to fix it? |
Common reasons for failing the onboarding exam are:
A valid government issued photo ID must be held up to the camera and a picture taken where the name is clearly legible. Review the ID photo before submitting. A failed onboarding exam will require another submission. Learner will have to Retake the onboarding exam. Approval may take 4-8 hours. Failure to have a successful onboarding exam on the day of the actual exam will prevent learners from writing their exam. |
What type of identification can I use for the onboarding exam? |
Learners must present a valid, government issued identification bearing a photograph and signature (e.g., passport, driver's license, permanent resident card). Provincial health cards are not accepted. The name on the government issued photo identification must match the Learner Portal. A learner is not allowed to write the exam if the presented identification does not match the name reflected on the learner’s program registration. |
I don’t see my scheduled exam in my test list on Proctortrack. | Scheduled exams are added to Proctortrack approximately 12-24 hours prior to the scheduled exam date. |