Onboarding Exam Steps (First Time Test Takers Only)

Note: The onboarding exam is an important step for virtual exams. All learners must complete the onboarding exam at least 2 days prior to the scheduled exam date. The onboarding exam will complete a system check of learners’ devices to ensure it is compatible with Proctortrack. The Onboarding exam will also complete an identification check, building the learners baseline profile. The onboarding exam should only be completed by first time test takers. Learners who have already taken a virtual exam and have successfully passed the onboarding exam do not need to complete the onboarding exam again. The onboarding exam is valid for a year.

1. Enter https://ca-testing.verificient.com/ in your address browser line.
2. Please login using your Proctortrack username and password.
   • First time exam takers will receive an email notification from Proctortrack to complete the onboarding exam within two weeks before the scheduled exam date. The email will include their Proctortrack credentials.
   • All learners must pass the onboarding exam at least a day before the scheduled exam date.
   • It is recommended to change the password after you login.
   • Refer to Appendix A – for list of the onboarding exam rules and sample email notifications.

3. Click on GO TO TEST button for the onboarding exam.

1. A message box will appear with details of your exam time, proceed to click on Go to Test.

4. Scroll down and read the information provided under the Let’s Get Started guidelines.
   Note: Ensure to read all rules presented on screen as the images illustrated in this guide are examples only.

5. Checkmark the box at the bottom of the page to agree to the terms.

6. Follow the instructions presented on the screen. Pay attention to the banner messages displayed (see image below).
   
   • Step 1: Open the App and click on Connect to Proctortrack button.
   • Step 2: Click anywhere on the app screen to proceed further.

If you do not have the app, please follow the instructions to download:

• Step 1: Click on the Download Proctortrack button. After download is complete proceed to click on Connect to Proctortrack.

Note: If you are unable to download the Proctortrack app, please refer to Appendix B if you are using a Windows device and Appendix C if you are using a Mac device.

7. If it’s taking longer than 10 seconds to initiate the app, follow the instructions displayed on the screen.
   • Step 1: Go back to the browser (you can drag the app on the side).
   • Step 2: Click on the Connect to Proctor button.
   • Step 3: Come back here and click anywhere inside the app.

8. Read over the Agreement to Policy and check mark the box to confirm your consent only after you have read the information. Click on I agree to proceed.

9. Your device will now complete a system check. If you are using a windows device, you may come across a fire wall pop up on your screen. Select allow access to continue with the app.

10. After the system check you are ready for the onboarding exam. Click on Continue to proceed.

11. You will be prompted to verify your identity. Ensure to read the information provided on the screen, then click on Continue to proceed.

12. You will now be prompted to complete a Face Scan.
    • Click Scan and follow the instructions displayed on the page to ensure a proper face scan is captured.
    • Once the face scan is captured click on Next to proceed. If the face scan is blurry click on Retake to capture again.

13. You will now be prompted to complete an ID Scan:
    • Position your ID and ensure that the reflection of light is not hiding the text.
    • Click on Start Scan and hold the ID for 10 seconds.
    • Ensure that the text in your final ID scan is readable.
    • Provincial health cards are not accepted. Please review the Appendix F for approved Government issued ID.
    • Click on Next once you complete your ID scan to proceed.

14. Click on Next.
    
    • The page will list a set of rules and guidelines of what is allowed for the duration of the exam. Scroll down the page to read over the information provided.

15. You will then be prompted to complete a room scan. Follow the instructions displayed on the screen to capture a correct scan.

16. At this stage learners will use their mobile devices and scan the bar code to complete a room scan. Please ensure you have the proctortrack mobile app downloaded. 
    
    1. If you have not already downloaded the Proctortrack app visit proctortrack.com/mobile-app on your phone or visit the App Store or Google Play Store.

17. Launch the Proctortrack mobile app and scan the QR code using the mobile app. Follow the mobile app directions (shown below) to produce a 360-degree scan of your room. Once completed successfully the page will automatically forward to the next step.

• On your mobile device proceed to read the agreement policy check mark the box and click Next to proceed. You may have to adjust the permission settings on the app. Simply enable the permission settings to proceed.
• The app will proceed to complete a system check on your mobile device select Start to begin.
• Select Ok after the system check to proceed with the room scan.

18. Follow the instructions presented on your mobile.

• Record a 360 degree 20-second-long video of you room including left, right and behind you. 
• Record a 10 – second-long video including: your desk, set up, monitor (front), monitor, (back). 

19. You can retake your room scan if needed. Once your room scan is completed select Next to proceed and your test will start on your monitor.

20. Plug in your phone if its less than 80% charged into a power source and position it on landscape, selfie mode next to you. (Note: Phone stands, phone cases with built-in stands, or a clear glass cup, can be used to prop up the mobile phone during virtual exams.) Make sure that you and your monitor are within the phone camera view just like in the image below.

• When you are done, return to the desktop app and click the button Confirm & Start Proctoring and, on your mobile, proceed to click on I am ready to position my phone.
  • On the desktop app if you are curious to learn about how Proctortrack protects your data you can proceed to select “Click Here”.

Mobile Image 1

Mobile Image 2

Mobile Image 3

Mobile Image 4

Desktop Image

21. Monitoring is now active on the mobile device.

22. Learners can see themselves being recorded in the bottom right corner of the screen.

• The footage can be minimized by clicking on the top right corner of the video feed.
• Use the arrows to move the video feed to the left or right of the screen.

23. Complete and submit the onboarding exam by clicking on any of the End buttons displayed.

24. A pop up will appear, proceed, and click on End.

25. The onboarding exam will begin to upload do not quit the app. The time it takes to upload the data would be dependent on the internet speed.

26. Once the upload is complete proceed to click on Quit App to close and save the application. If you are using a windows device, you have the option to Uninstall the app to remove Proctortrack from the desktop. You can also take a 2-miunte survey.

27. Proctoring has now ended on the Mobile Phone as well. The app will close on the mobile in 5 seconds automatically. If does not close you can proceed to click on Quit Now on the mobile phone.

Note: Once you complete and submit your onboarding exam you will receive two emails from Proctortrack informing you that the onboarding exam is being processed. You will receive a final email from Proctortrack once the onboarding exam is approved.

If the onboarding exam is not approved, an email will be sent by Proctortrack and the onboarding will have to be attempted again. Learners must have an approved onboarding exam prior to the scheduled exam date. The status of your onboarding exam is located on the Proctortrack dashboard.