Appendix B
Mac Device Installation and Permission Settings
Under the download folder you will see a Proctortrack icon, as shown in the image below.
If a proctortrack.zip file is downloaded, click on the zip file and follow the instructions on screen.
If you have installed the application and it still has not opened automatically you can locate the Proctortrack app from Finder on your Mac device
- In the menu bar at the top, click on Go > Home > Applications > Proctortrack.
- Open Proctortrack (do not open ProctortrackExamBrowser).
You can also locate the proctortrack app using the launchpad.
- Open Launchpad: Click the Launchpad icon in the Dock (or use the Control Strip).
- Find an app on Launchpad: Type its name in the search field at the top of Launchpad.
Once the app is launched learners should follow the instructions below to grant Proctortrack and the Exam browser access to monitor and record the test session without any issues. Please make sure that the settings below are enabled.
- If you have any privacy setting restrictions, you will be directed to follow the instructions presented on the screen. Ensure to enable all privacy settings to continue with the proctortrack app.
Go to System Preference --> Security and Privacy -> Privacy tab --> Select the Proctortrack check box for following options.
System Events
Grant System Events Access
To Enable Camera
To Enable Microphone
Accessibility
To Enable Accessibility
Screen Recording
To Enable Screen Recording
Note: For Mac Users: Once you have enabled the permission checks, the Proctortrack application will be in the system check phase. If not, please close the application and try launching again (refer to step 10). If you are still experiencing issues with the Proctortrack application, please contact Proctortrack support for assistance at 1(844) 966-1155.