|
Issues |
Tip/Resolution |
| During the exam, only the questions are visible and not the answer options. |
Ensure your machine browser zoom is set to 100% prior to taking the exam. If it’s not set to 100% the options and buttons would have moved down in the UI –and it can only be viewed/accessed by using the scroll bar. |
| The submit exam icon in the exam system is not visible. |
Ensure your machine browser zoom is set to 100% prior to taking the exam. If it’s not set to 100% the options and buttons would have moved down in the UI –and it can only be viewed/accessed by using the scroll bar. |
| It is exam day and I have logged into the learner portal, but I cannot access my exam. |
Learners must log into Proctortrack first. Click on Go to Test once it becomes active at the scheduled time and follow the directions on screen. Once scans are approved, proctoring begins, and learners will be directed to the Humber Learner Portal login page to access the exam. |
| The Proctortrack desktop application does not launch. It keeps prompting me to download the desktop application. |
Save the application to the Downloads folder on your device. Double click on the application named Proctortrack.exe or Proctortrack.pkg from the Downloads folder to launch. |
| I keep failing the room and physical desktop scans. | Slowly rotate the camera on your mobile and use the full time allotted to capture an entire 360-degree room scan. |
| I have launched the Proctortrack application but I am now stuck on a particular step. | Pay attention to the chat window for instructions from the proctor. Scroll to the bottom of the chat window to see new messages. |