Getting Started

Please be advised it can take 30-45 minutes to complete the entire process of connecting to a Live Proctor. This process includes identification verification and securing the testing environment. First time virtual exam writers note that the onboarding process must be completed and approved prior to your scheduled exam date. See the Create Your Proctortrack Profile Guide for details.

Learners are required to have the following equipment to take their exam:

  • Desktop computer or laptop. You must have administrator rights for your device to use Proctortrack software.
  • Windows Operating System Requirements
    • Windows 8 or higher
    • PC Processor/Ram Requirements: Dual core 2.4 GHZ CPU, 8 GB RAM or better
    • Google Chrome browser only
  • Mac Operating System Requirements
    • OSX EI Capitan 10.13 or higher
    • Mac Processor/Ram Requirements: Intel/ AMD Processor, 8 GB RAM
    • Google Chrome browser only
  • Tablets, Chromebook, and mobile phones do not meet the requirements for the exam delivery software.
  • Webcam (resolution 800 x 600 or better)
  • Microphone, speakers, keyboard, mouse.
  • High speed Internet connection (Cable Modem, DSL or better (1.5MBPS download, 1.5MBPS upload). Click here to check your speed.
  • A smart phone to complete the room scan and to operate as a second camera during exams. Both Android and iOS mobile phone devices are supported. See minimum phone requirements listed below:
    • Android OS: version 6.0 and higher.
    • iOS (Apple): version 11.0 and higher.
    • Note: Harmony OS not supported at this time.
    • Mobile phones should have a working camera, be 100% charged and have the Proctortrack app downloaded before beginning an exam.
  • Mobile phones are required to be positioned in landscape, selfie-mode, keeping the learner, computer monitor, keyboard, and mouse within view of the mobile camera.
  • Phone stands, phone cases with built-in stands, or a clear glass cup, can be used to prop up the mobile phone during virtual exams.

  • Tip: Keep mobile phones charging for the duration of the exam to avoid running low on power.

Note: Click Here to view detailed technical requirements posted on the Proctortrack website.

IMPORTANT NOTE: Ensure that all connections to other devices, programs, systems, and/or hardware that are not required for the delivery of the exam are turned off and/or disconnected prior to the exam. This includes but is not limited to connections to any home automation; any Bluetooth or other connections to hardware or any electronics; or any other computer equipment. Only a stand-alone computer/laptop connected to the internet can be used to take the exam. A mobile phone is also required to complete the room scan and to be used as a second camera during the exam. Any other connections detected during the exam may result in the termination of your exam. It is the learner’s responsibility to ensure that their system meets these requirements.

Exam Day Virtual Testing Environment

Learners are required to ensure the testing environment is and will remain comfortable, quiet, and free of distractions during the scheduled exam. The following is required and will be confirmed by the proctor:

  • An indoor, private, and quiet location (learners will not be permitted to write the exam in a room where a clear glass wall would allow their computer screen to be viewed by another individual).
  • Learners must be seated so that a blank wall is immediately behind them during testing. Any pictures, artwork or other wall hangings must be removed.
  • If there are permanent fixtures that cannot be removed from the wall, the space does not meet the testing space requirements and an alternative must be found.
  • If the learner is writing with empty space, or an open room behind them, the space does not meet the testing space requirements and an alternative must be found.
  • Learners should review the Examination Policy for the full list of Examination Day Protocols.

Proctortrack Support

Communicate with the live proctor via chat at any time during your exam if you encounter any issues. If the proctor is unable to assist, you will be directed to contact the Proctortrack technical support line via live-chat, phone, or email.

  • For live chat during your exam use the chat box located on the bottom right corner of your screen.
  • If you have not launched the app click the green chat box located at the bottom of the screen or visit the support page to trouble shoot.
  • Proctortrack technical support: 1 (844) 966-1155. (Mon-Fri, 8am to 9pm; Sat-Sun, 8am to 7pm)
  • Email: support@verificient.com
Download the Proctortrack Learner Guide  Download the Quick Reference Guide