Steps to Follow on the Day of Your Exam

1. Ensure your workspace meets all Examination Day Protocols.

2. Visit the Proctortrack Website and login with your Proctortrack username and password. Note: Learners will not be able to connect to the proctor prior to the scheduled time slot.

3. Click on confirmed for your scheduled exam.

4. Click on Go to Test once the button is active at the scheduled time of the exam.

5. Checkmark the box at the bottom of the page under the Let’s Get Started Guidelines and click on Go To Next Step.

6. Follow the instructions presented on the screen to connect to the Proctortrack app. Pay attention to any banner messages displayed (see image below).
   
   Note: Refer to Appendix A if you are using a Windows device and are unable to download the app. Mac users ensure to follow the steps shown on screen to adjust your permissions. Refer to Appendix B as a reference.

7. Follow the instructions presented on your screen if the app does not launch (see image below).

8. Click on I agree to proceed after reading over the Agreement to Policy.

9. Click on Grant Privileges to proceed with the system check for your device.

10. A system check will be completed on your device. Learners using a windows device may come across a fire wall pop up. Select Yes to continue with the app.

11. Click on Continue to proceed.

12. Click on Continue to proceed to identity verification.

13. You will now be prompted to complete a Face Scan.

    a. Click Scan and follow the instructions displayed on the page.

    b. Click Next to proceed. You can Retake if the scan is blurry.

14. You will now be prompted to complete an ID Scan:

    a. Click on Start Scan and follow the instructions presented on the screen.

    b. Review Appendix D for approved Government issued ID.

    c. Click on Next once you complete your ID scan to proceed.

15. Click on Next after reading over the Test Guidelines.

16. You will be prompted to complete a room scan. Follow the instructions displayed on the screen to capture a correct scan.

17. At this stage learners will use their mobile devices and scan the QR code to complete a 360-degree room scan. Ensure you have the Proctortrack mobile app downloaded.

1. To download the Proctortrack app visit proctortrack.com/mobile-app on your phone or visit the App Store or Google Play Store.

18. Launch the Proctortrack mobile app and scan the QR code using the mobile app.
    
    a. On your mobile device read the instructions on screen and click Next to proceed. You may have to adjust the permission settings on the app.
    b. Select Start to complete a system check on your mobile device.
    c. Select Ok after the system check to proceed with the room scan.

19. Follow the instructions presented on your mobile.
    
    a. Record a 360 degree 20-second-long video of you room including left, right and behind you.
    b. Record a 10-second-long video including: your desk, set up, monitor (front), monitor (back).
    c. Once the scan is completed it will be under review by the proctor.

20. The Scan will be approved or declined by the proctor. This step may take a few minutes. Once your room scan is approved you will see the image below on your screen.

21. Click Next after your scan is completed to proceed.

22. Plug in your phone if its less than 80% charged into a power source and position it on landscape, selfie mode next to you.

    Note: Phone stands, phone cases with built-in stands, or a clear glass cup, can be used to prop up the mobile phone during virtual exams.

    a. Click Confirm & Start Proctoring.

    

    b. On your mobile, proceed to click on I am ready to position my phone. Position the mobile camera on either the left or right side of you, ensuring that you, your monitor, keyboard, and mouse are captured within the camera view. The mobile phone camera should also capture some space around you so the proctor can monitor your space.

23. Monitoring is now active on the mobile device.

24. Once your room scan is approved, you will automatically be taken to the next step and proctoring will begin. If the position of your phone is not approved, your proctor will inform you via chat and you will be required to adjust it.

25. Proctoring is active.
    
    a. A Live Proctor will be available during the session and can assist via the chat window on the bottom-right corner of the screen.

    b. A blue border will be placed around the screen as a reminder that live proctoring is now in session.

    c. The page will now be redirected to the Learner Portal.

    d. Learners are advised to take a washroom break at this point of the exam set-up process. Please inform the proctor via the chat box before and after you take the washroom break.

    Note: Once the exam has started, no washroom breaks will be permitted, except for pre-approved accommodations. Any unapproved breaks taken during the exam will lead to your exam being terminated.

26. Login using your Learner ID (X*******) and Password. If you are experiencing issues logging into the learner portal, contact Humber technical support at 416-675-5025, option 4. Please notify the proctor through the chat box before calling technical support.

27. Click on the appropriate exam link under My Current Courses.

28. You will be directed to the exam access page.

    Course Exam

    a. Select Click here to access the exam link.
    
    

    
    b. Select Click here to access the simulation session link.

    

    c. Select the start icon.

    

    d. Click on past review session, followed by the exam icon.

    

29. Click the Current tab.

    a. Click on the appropriate exam link.

30. The Start Exam button at the bottom of the screen will be inactive (greyed out) until the exam is unlocked.

31. Review the onscreen instructions carefully.

    a. You can review the exam system functionalities by clicking on Take a Tour.

32. When you are ready to begin, please notify the proctor through the chat box.

33. Wait while the proctor confirms that your exam is unlocked.

34. Once the Start Exam button turns GREEN you can begin the exam.

35. If at any time during the exam, your phone gets disconnected, a pop up will appear informing you to reconnect the phone. Follow the instructions on the screen to re-connect the phone.

36. After attempting all exam questions, you will be presented with a summary page for review.

37. To submit the exam, click the SUBMIT button on the screen.

    a. NO FURTHER CHANGES will be permitted after submission of exam.

38. Select Close and proceed to end the proctoring.

39. Click the END button on any of the options shown below, to end the proctoring manually.

40. A pop up will appear, click on End.

41. The exam session will begin to upload, do not quit the app. The time it takes to upload the data is dependent on the internet speed.

42. Click on Quit App once the upload is complete. If you are using a windows device, you have the option to Uninstall the app to remove Proctortrack from the desktop. You can also take a 2-minute survey.

43. Proctoring will end on the Mobile Phone and the app will close automatically. If not, click on Quit Now on the mobile phone.