All first-time test takers will receive an email from Proctortrack with their username and password. Learners must sign into their Proctortrack account and complete their profile by taking an onboarding exam. The onboarding exam must be completed prior to the first scheduled exam date. The onboarding exam process creates a baseline profile for learners in the Proctortack system. This profile includes photo identification verification, and a system check of the learner’s devices. The system check will ensure the device (laptop/desktop) is compatible with the virtual proctoring software. Learners will complete a room scan during the onboarding exam process as part of the mobile phone system verification. Rooms are not reviewed for approval during onboarding.
Learners will go through a similar process on the day of their scheduled exam. The physical testing space and the electronic examination environments are reviewed for each actual exam attempt and must be approved by the proctor for the learner to continue with the exam.