Onboarding Exam Rules

• All learners must have an approved onboarding exam at minimum 24 hours before the scheduled exam date.
• Learners must present a government issued photo ID for the onboarding exam.
• If not approved, learners MUST attempt the onboarding exam again until it is approved.
• The onboarding exam should NOT be attempted on the scheduled exam date.
• Learners can view their onboarding status on the dashboard of their Proctortrack account.
• The onboarding exam profile is valid for one year.
• Learners who have already taken a virtual exam and have successfully passed the onboarding exam do not need to complete the onboarding exam again until it expires.

Equipment Requirements

Learners are required to have the following equipment to complete their onboarding exam.

• Desktop computer or laptop. You must have administrator rights for your device to use Proctortrack software.
• Windows Operating System Requirements
  • Windows 8 or higher
  • PC Processor/Ram Requirements: Dual core 2.4 GHZ CPU, 8 GB RAM or better
  • Google Chrome browser only
• Mac Operating System Requirements
  • OSX EI Capitan 10.13 or higher
  • Mac Processor/Ram Requirements: Intel/ AMD Processor, 8 GB RAM
  • Google Chrome browser only
• Tablets, Chromebook, and mobile phones do not meet the requirements for the exam delivery software.
• Webcam (resolution 800 x 600 or better)
• Microphone, speakers, keyboard, mouse.
• High speed Internet connection (Cable Modem, DSL or better (1.5MBPS download, 1.5MBPS upload). Click here to check your speed.
• A smart phone to complete the room scan and to operate as a second camera during exams. Both Android and iOS mobile phone devices are supported. See minimum phone requirements listed below:
  • Android OS: version 6.0 and higher.
  • iOS (Apple): version 11.0 and higher.
  • Note: Harmony OS not supported at this time.
  • Mobile phones should have a working camera, be 100% charged and have the Proctortrack app downloaded before beginning an exam.
  • Mobile phones are required to be positioned in landscape, selfie-mode, keeping the learner, computer monitor, keyboard, and mouse within view of the mobile camera.
• Phone stands, phone cases with built-in stands, or a clear glass cup, can be used to prop up the mobile phone.

• Tip: Keep mobile phones charging for the duration of the exam to avoid running low on power.

Note: Click Here to view detailed technical requirements posted on the Proctortrack website.

IMPORTANT NOTE: Ensure that all connections to other devices, programs, systems, and/or hardware that are not required for the process of the onboarding exam are turned off and/or disconnected prior to taking the onboarding exam. This includes but is not limited to connections to any home automation; any Bluetooth or other connections to hardware or any electronics; or any other computer equipment. Only a stand-alone computer/laptop connected to the internet can be used to take the onboarding exam along with the mobile phone which is used as a second camera. It is the learner’s responsibility to ensure that their system meets these requirements.

Proctortrack Support

Communicate with Proctortrack technical support line via live-chat, phone, or email before or after your onboarding exam.

• For live chat click the blue chat icon on the bottom right corner of your screen or use the support page to trouble shoot.
• Proctortrack technical support: 1 (844) 966-1155. (Mon-Fri, 8am to 9pm; Sat-Sun, 8am to 7pm)
• Email: support@verificient.com