Frequently Asked Questions

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COVID-19

Student FAQs - Summer Term

What if I don't have access to a computer or the internet at home?

Humber is making equipment such as laptops available to students and employees who do not have access at home. Staff members within each Faculty have been designated to oversee this process. Students who require technology support for their remote or online learning should contact their program coordinator, and employees should speak to their managers.

Humber has partnered with Renewed Computer Technology to offer students with financial need the opportunity to purchase refurbished desktop or laptop computers at affordable prices. The program has shipping directly to the homes of our learners or direct warehouse pick-ups.

Eligibility:
Humber students and community clients with financial needs. Students are eligible if they are on financial assistance such as – OSAP, OW, ODSP – or are a limited income individual or family as defined by Statistics Canada (LICO). Open to Humber College/UGH domestic and international students, and clients of Humber College Community Employment Services.

Humber's partnership with Renewed Computer Technology is allowing the college to provide an additional avenue of support for students with technology access needs.

To learn more or apply for this program go here.

How will my Summer term work study be impacted?

For those students scheduled to complete a work placement as part of their program this summer, please continue to follow the instructions provided to you by your Work Placement Office. 

If the government allows businesses and campuses to reopen, will the Summer term be moved back on campus?

We are following the guidance of public health agencies and we look forward to re-opening campuses as soon as we are able. If we can return to campus during the next few months, we will resume campus activities where possible, but we will continue to offer summer classes remotely/online for the duration of the term. 

How will classes be delivered in the Summer term?

Due to the evolving COVID-19 situation, we have decided to run Summer 2020 full-time and continuing education courses online/remotely. The Summer term runs from Tuesday, May 19 to Friday, August 14. For all of the latest date and deadline information, view the Academic Calendar (www.humber.ca/academic-calendar).

Since the Summer term will be delivered online, are there any reductions in fees?

For the Summer 2020 Term only, students will not be charged for the following items:

  • Athletics & Recreation - $75.54
  • Transcript Fee - $2.39
  • Campus Safety - $8.95

Total Reduction in Ancillary Fees for Summer 2020: $86.88

In addition, all Enhanced Student Experience Fees have been removed. Students will see an additional reduction of $55.95 in Enhanced Student Experience Fees.

In total the Summer 2020 Fees have been reduced by $142.83.

Summer 2020 Program Ancillary fees were also adjusted for the Creative Book Publishing program. The Semester 1 Program Ancillary Fee of $113.00 was removed as students will not have an opportunity to attend an event.

There are no other reductions in fees for the Summer 2020 term.

Post-secondary tuition and fees are established by the College in accordance with requirements from the Ministry of Colleges and Universities. Tuition fees support the cost of academic program delivery and the general operations of the College.

Tuition is not specific to location or mode of delivery (in-person or online); it is primarily for the instruction, assessment and administration of program delivery, which is ongoing. These are costs that continue during this time and are ineligible for refund or rebate.

To ensure students are able to plan for the upcoming term, all posted tuition fees are accurate and up-to-date. As always, financial aid information can be found on our website: humber.ca/admissions/financial-aid.html. Students may also email finaid@humber.ca with questions or to apply for support.

Financial Assistance

Is there financial help for students?

The Support our Students (SOS) Fund has been established to assist students who are experiencing financial hardship due to the COVID-19 pandemic and are continuing their full-time studies in the Summer 2020 term. Applications for assistance will be considered based on the following criteria: 

  1. Financial hardship due to job loss;
  2. Increased living and educational costs such as access to WIFI/data, computer equipment, and/or change of residence, etc.

Application instructions are included in the FAQ section below.

In the time period between now and the start of the summer semester, students are encouraged to review government financial aid opportunities at https://www.humber.ca/updates/gov-finaid. Students can also continue to enquire about financial need assistance by contacting finaid@humber.ca.

What is the Support Our Students (SOS) Fund and how can I apply for funding?

The Support Our Students (SOS) Fund has been established to assist students who are experiencing financial hardship due to the COVID-19 pandemic and are continuing their full-time studies in the Summer 2020 term. Applications for assistance will be considered based on the following criteria: 

  1. Financial hardship due to job loss;
  2. Increased living and educational costs such as access to WIFI/data, computer equipment, and/or change of residence, etc.

Eligibility:

The SOS Fund is available to returning domestic and international students registered to study full-time in a post-secondary program for the Summer 2020 semester. 

Students who demonstrate additional financial need to cover basic cost of living and studying costs could be considered for top-up funds in addition to the COVID-19 Bursary. 

Name of bursary application on MyHumber: 

COVID-19 Bursary

Application details: 

To apply, you must complete the Interactive Budget Calculator online at MyHumber > Student Awards and Financial Aid > Apply for Student Aid > Select Aid Year: Academic Year 2019-2020 > Select Aid Period > Summer Term 

Select the appropriate application:

Domestic Students: COVID-19 Bursary (Domestic Students)

International Students: COVID-19 Bursary (International Students) 

You will be required to provide a statement outlining how the COVID-19 situation is affecting your finances as well as an accurate estimate of your income, savings and expenses for your study period.

Award amount and process:

Once your application is submitted, you can expect a response within 5-7 business days.

If your application is approved, $500 will be awarded as a tuition bursary and credited to your student account in May 2020. The bursary will go towards the tuition balance first. Any subsequent credit would then be paid out to you.

We are here to help with any questions you may have about financing your education during these challenging times. 

Domestic students requiring further assistance can contact finaid@humber.ca to ask about Financial Need bursaries or with questions regarding budgeting, planning and other funding options. 

International students with questions about financial aid can connect with the International Centre by emailing covid.bursary@humber.ca. All enquiries can expect a response within 24 to 48 hours.

How can I help support students?

You can make a donation at humber.ca/SOSFund. Every dollar makes a difference.

How is COVID-19 impacting Humber students?

The college has seen an unprecedented volume of applications for financial support– far greater than what we would receive in a typical year.

We know our students have been especially hard hit by the current public health crisis. Many have one or more jobs to help pay tuition and bills. They have lost significant – if not all – income as a result of the pandemic, and may not qualify for government assistance programs or COVID-19 relief packages, especially if they are an international student.

What is the need for emergency funds for our students?

To date, Humber has allocated $1.6 million in emergency financial aid to over 3,000 students.

Funds provided have come from IGNITE (Humber’s student union), support from the provincial government, Humber College and the Humber community.

What kinds of costs do students and their families need help with?

Students need support for tuition and other educational expenses as well as food, housing, medical and travel expenses.

What is the criteria for students to qualify for this financial support through the COVID-19 Support our Students fund?

All Humber students (domestic and international) are eligible for emergency funding if they are currently registered and they demonstrate financial need to cover their tuition, educational and cost of living expenses.

What is the average amount of support provided to students through the SOS Fund?

If a student's application is approved, $500 will be awarded as a tuition bursary and credited to their student account in May 2020. The bursary will go towards the tuition balance first. Any subsequent credit would then be paid out to the student.

With student financial needs so great, what else can be done to help?

To meet the continuing and urgent needs of our students for emergency funds, Humber College has launched the COVID-19: Support our Students Fund to support those who are experiencing unprecedented financial hardships.

What is the goal of the COVID-19: Support our Students Fund?

The goal is to raise at a minimum an additional $500,000 in emergency financial support for students.

In addition to the COVID-19 Support our Students Fund, what other supports exist for students?

Humber offers a number of scholarships and bursaries for students.

As always, financial aid information can be found on our website. Students may also email finaid@humber.ca with questions or to apply for support.

In addition to OSAP, other types of student support from the government can be found here.

Is the government funding sufficient to support students?

While the federal and provincial governments have taken steps to support students, the impact of COVID-19 has been so massive that these funds do not fully meet students’ needs. In addition, not all our students may qualify for this funding.

General Questions

Are Humber College campuses closed?

As the COVID-19 situation continues to evolve rapidly and, in an effort, to ensure social distancing and minimize the number of students and employees on campus, we are working to limit the number of people on campus.  

Effective Tuesday, March 17, all Humber College campuses are closed until further notice.

Students and employees – except for identified essential services and staff – will not be able to access campus. This includes a closure of the third floor of the Learning Resource Commons, and the L Building at Lakeshore Campus. 

Is the Humber Child Development Centre/daycare open?

Humber’s Child Development Centre is closed until further notice. We will monitor the situation and advise families as soon as anything changes.

Is the gym/fitness centre open?

No. The gym/fitness centre will be closed until further notice. 

Are Humber’s Community Employment offices operating?

All five Humber Community Employment Services Offices will be closed for in-person service. Updates regarding online services will be available here.

What is happening with classes at Humber?

Humber will be delivering Summer 2020 full-time and continuing education courses online/remotely, due to COVID-19. The majority of programs originally offered in the Summer term will continue to be offered. Unfortunately, programs with significant lab components will be suspended. Students in those programs will resume their studies in Fall 2020 or Winter 2021. The updated list of Summer 2020 programs for new and returning students is available here.

We are working on plans for Fall program delivery, and we look forward to sharing that information with students soon. Should COVID-19 pandemic and public health requirements impact Fall program offerings, we are planning for alternate methods of program delivery.  

For Fall 2020 academic dates, visit http://ow.ly/m7Yx50z8gcI.  

Student/Public FAQs

What if I need support with online learning/classes?

We have created a Student Learning Kit to provide help with Blackboard, other online tools and tips for online learning. There is also information on how you can connect with Open Learning Centre staff for support by email or phone. The Kit can be found at http://bit.ly/humberslkit.

Are field/clinical placements still happening?

Given the evolving COVID-19 situation, many of Humber’s field and clinical placements have been affected. Students have or will be contacted by their Faculty to discuss their placement. 

Regardless of the direction provided by your Faculty, students who are in ongoing placements, and who do not feel safe or comfortable attending at this time, or are not allowed to proceed by the hosting agency/institution, may choose to suspend their placement without academic penalty. If so, students must advise their faculty of their decision. 

Students who choose to suspend placement activity will be required to work with their program in the coming weeks to determine the best option for demonstrating program competencies and achieving learning outcomes. This may include deferred placement dates, or alternate assignments where appropriate.

Can I contact Humber's call centre right now?

If you have a question, please first email enquiry@humber.ca. There are a limited number of call centre agents working the phones at 416-675-5000. The call centre will operational during the following days/hours:

  • Monday to Friday from 10 a.m. to 12 p.m. and 1 p.m. to 3 p.m.
  • Please note the call centre is closed daily from 12 p.m. to 1 p.m.
What is the plan for apprenticeship programs?

Ontario colleges will continue to have discussions with the Ministry of Labour, Training and Skills Development about program progress/completion. We will provide information on the plans for the in-class portion of these programs as soon as possible.   

What is Humber planning for Spring convocation?

Given the current status of COVID-19, we have made the difficult decision to postpone the June Convocation ceremonies until November 2020. We are planning for the ceremonies to now take place Monday, November 2 to Friday, November 6. We will provide additional details as we move through the planning process and the Convocation website has been updated.

Will there be a reading week during the Summer term?

Summer 2020 course registration will start on a date to be determined. Students will be contacted as soon as the new start date has been determined. The Summer term start date is Tuesday, May 19 and the last day is Friday, August 14. This will make it a 13-week term and there will not be a reading week. 

What is happening with the Fall 2020 term?

We are working on plans for Fall program delivery, and we look forward to sharing that information with students soon. For Fall 2020 academic dates, visit http://ow.ly/m7Yx50z8gcI.

What is being done to protect the health of the Humber and the University of Guelph-Humber community?

To respond to the need to foster a degree of “social distancing”, as recommended by public health authorities, Humber campuses are closed until further notice. Our goal is to help interrupt the chain of transmission in the wider community, thereby protecting vulnerable individuals and ensuring that our health care system will not become overburdened.  

We are providing regular and ongoing communication to the Humber community as the situation continues to evolve.  

Am I able to access campus/my locker?

Effective Saturday, March 28, access to campus/lockers will no longer be permitted unless there is a specific emergency reason to do so, such as the retrieval of medication or the student has returned from abroad and will not be at Humber for the foreseeable future. In these scenarios, students must email deanofstudents@humber.ca in order to receive permission and/or direction to come on campus.  

Students who may need to clear out their lockers have been contacted directly with a schedule of when they may come to campus to do so. These visits will be staggered by campus and last name to adhere to physical distancing measures and limit the number of people on campus. If a student has missed their scheduled week to be on site to clear their locker, they can email locker.sales@humber.ca.

Is my program going to be cancelled in the fall, if you can’t reopen your campuses?

We are working on plans for Fall program delivery, and we look forward to sharing that information with students soon. Should COVID-19 pandemic and public health requirements impact Fall program offerings, we are planning for alternate methods of program delivery.  

For the latest Fall 2020 updates, visit humber.ca/updates/faq
For Fall 2020 academic dates, visit http://ow.ly/m7Yx50z8gcI.  

If Humber ends up offering the fall term online, can I defer my start?

If that situation was to arise and you wish to defer the start of your program, the application you completed for the Fall term is valid for one academic year. You can verify if your program of choice is offered in January 2021 and/or May 2021 and update your current OCAS application at no additional charge. If you find that your program of choice would not begin within the academic year, you can email admissions@humber.ca for more options.

If Humber ends up offering the fall semester online, will there be any changes to tuition fees?

Post-secondary tuition and fees are established by the College in accordance with requirements from the Ministry of Colleges and Universities. Tuition fees support the cost of academic program delivery and the general operations of the College.

Tuition is not specific to location or mode of delivery (in-person or online); it is primarily for the instruction, assessment and administration of program delivery, which is ongoing. These are costs that continue during this time and are ineligible for refund or rebate.

To ensure students are able to plan for the upcoming term, all posted tuition fees are accurate and up-to-date. As always, financial aid information can be found on our website: humber.ca/admissions/financial-aid.html. Students may also email finaid@humber.ca with questions or to apply for emergency support.

I need to complete admissions testing for Fall 2020. When am I going to be able to take it?

Admissions testing for Fall 2020 will be offered online. Registration for online admissions testing on MyHumber began the week of April 20. The Admissions Office will be contacting students via email. If you have any questions, email admissions@humber.ca.

Why can’t we return to campus?

Your safety and academic success are of paramount importance. We believe completing the Summer 2020 term online is the best option.   

I was scheduled for Humber-sanctioned international travel (Study Abroad, Exchange, Work placement etc.). Will I be able to go?

Humber has decided to cancel all Humber-sanctioned international travel for students, in all countries between now and September 1, 2020.

We will work with students to address the financial and academic impacts of these cancellations. Students who were scheduled to participate in these activities should contact their study abroad coordinator or program coordinator to discuss next steps. 

International Student Questions

I am an International student and would like to return home. What does that mean for my classes?

Students must ensure their immigration status remains up-to-date to be eligible to re-enter Canada and apply for a postgraduate work permit.  Please contact one of our International Student Advisors regarding your ability to return to Canada. You can get in touch with them through this contact form: international.humber.ca/contact.html

Am I able to travel back to my home country for my internship/placement this summer? Will I be allowed back afterwards?

Each case is unique. Please make sure that you have discussed your plans with your placement advisor/program coordinator. Please also ensure that you have communicated with one of our International Student Advisors regarding the immigration rules that are currently in place. You can get in touch with them through this contact form: international.humber.ca/contact.html 

Please review the following link for the most up-to-date information for travellers to Canada canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors-foreign-workers-students.html#restrictions-exemptions

Please keep in mind that permission to enter Canada is at the discretion of Canadian officials. 

Where do I go for more information?

Please send questions directed to Humber’s International Centre, through the contact form international.humber.ca/contact.html.

For the latest updates related to COVID-19, visit humber.ca/updates and check out Humber College and Humber Global social media accounts.

What support services and mental health resources are available to me, other than the ones offered at Humber?

Post-secondary students can access:  

Should international students leave Canada?

International students have been advised that if they choose to return to their home country, the College will work with them to ensure they can complete their current studies remotely or in subsequent semesters.

Humber is following the Canadian Government’s guidelines and directives with respect to travel. International students should decide what is best for them, depending on their specific situation. They may contact Humber’s International Centre through this Contact Form

What options do International students have for Summer term intake? Can I defer my offer?

The Summer term is scheduled to begin on Tuesday, May 19, 2020. Pending travel advisories and allowanced, and students are able to travel to Canada, they are welcome to study in the Summer term.

Students seeking to defer Summer term studies to the Fall or Winter term can submit deferral requests through the contact form at international.humber.ca/contact.html

Deferral requests for the May start will be processed beginning April 15, 2020 on a first-come, first-served basis.  

Is Humber’s International Centre open?

The International Centre at both campuses is closed to in-person visits and walk-in traffic until further notice. We want you to know that our staff members are working and are available to answer your questions. Use the contact form to submit your questions: international.humber.ca/contact.html.  

What is happening with the Fall 2020 international tuition deposit?

In consideration of the COVID-19 situation, the proposed increase to the returning international tuition deposit amount has been postponed. Returning international students will be required to pay a mandatory, non-refundable tuition deposit of $1,000 prior to registering for the semester. 

If you have already paid a $3,500 deposit, the additional amount will be applied to the balance of your Fall 2020 tuition fees upon registration.

The tuition deposit and balance due dates are posted on the Academic Calendar. Tuition deposits remain mandatory and allow you to register for classes when registration begins. For more information about tuition deposits and fees, visit humber.ca/fees

If you have any further questions, please email enquiry@humber.ca.   

What will happen to my Post-Graduation Work Permit Program eligibility if some or all of the Fall term is delivered online?

On May 14 2020, the IRCC confirmed that the Post-Graduation Work Permit Program (PGWPP) eligibility will not be affected for international students if their fall 2020 courses will be online due to COVID-19. 

Students in this situation may begin their classes while outside Canada and complete up to 50% of their program via distance learning if they cannot travel to Canada sooner. 

In addition, they will not have time deducted from the length of a future post-graduation work permit for studies completed outside of Canada, up to December 31, 2020. 

If you have any questions regarding the PGWPP please see IRCC’s website for more information or contact our International Student Advisors using this contact form. Due to the increase in enquiries that we are currently receiving, our response time is approximately one week. 

**Please note: Humber is still evaluating options for fall program delivery and how we may be able to adapt in-person education to meet health and safety requirements.

Residence

I want to apply for residence. Is the deposit to secure my spot in residence non-refundable?

Residence applications for the academic year 2020-21 opened in February, and we are now at a waitlist. When a student is offered a space in residence, a deposit of $500 is required to secure the spot. If a student chooses to cancel by June 22, 2020, they will receive a refund for the deposit. For additional up-to-date information about Humber residences, visit www.humber.ca/residence.

What will happen if a student who lives in the residence is required to self-isolate?

As always, Humber and the University of Guelph-Humber follows direction from Toronto Public Health on appropriate measures to take. All summer residents have been assigned private rooms with private kitchenette and washrooms. Any student who is required to self-isolate would be able to do so within their accommodation. For access to food during this time, residents would be encouraged to order groceries online and once received at the front desk, staff would deliver the groceries to the student’s door.

If you live in residence and need to self-isolate, email Residence at resmail@humber.ca. The residence staff will provide further information and support.

Will Humber Residence be open?

Humber Residence remains open for those who have no other accommodation options.

How will my stay in residence be affected during the summer term?

During the summer, the residence will only be available at the North Campus and will only include private, suite-style rooms. This will mean one resident per suite with access to one bedroom, as well as private access to the kitchenette and bathroom.

Summer residence fees will be posted on student’s MyHumber or WebAdvisor accounts and will be due by July 1, 2020.

The residence cafeteria is closed for the summer, however, residents will continue to be permitted to use small smoke-free appliances with automatic shut-offs in their suite kitchenettes. Examples of these include instant pots, rice cookers, crockpots, coffee pots, kettles, etc. (Note that induction cooktops are not permitted due to lack of ventilation in the kitchenettes.)

Lounges, studies, the fitness room, and the community kitchens remain closed.

Can I have guests in my room?

Guests are not be permitted until further notice.

Staff Questions

Do I need to provide a doctor’s note if I am sick, and it is not COVID-19 related?

Employees should follow the College’s current short-term disability approach, where we do not require a doctor’s note for absences under 6 days. Absences over five days normally require a doctor’s note; however, during these unique times given the challenges our health care system is facing, we ask that you contact Occupational Health & Safety Services to review the particulars and to identify an acceptable solution.

Am I expected to work from home while I am in self-isolation? If not, does it impact my annual sick days?

Employees should speak to their manager about working from home during their period of self-isolation. Humber and the University of Guelph-Humber will provide appropriate support or accommodation for those who are in self-isolation; this may include working from home.

I am an employee, and I am scheduled to travel for work (conference, work trip, etc.). How does COVID-19 impact my plans? Am I still permitted to go?

As the situation continues to evolve, Humber has decided to cancel all Humber-sanctioned international travel for students and employees, in all countries between now and September 1, 2020.

Employees who were scheduled to travel as part of any of these student trips should discuss the next steps with their manager.

The University of Guelph-Humber has also cancelled university-sanctioned trips to those regions for students and staff. More information about Study-Abroad at the University of Guelph-Humber can be found here: guelphhumber.ca/studyabroad.

What is available to support faculty members with remote academic delivery?

A Learning Continuity Kit has been developed to assist in this transition. Online resources and training can be found here. Faculty members who have questions, can connect with someone for help. Contact information can be found here

How do I submit a benefits enrolment form while the college is closed?

Employees can find the enrolment form on the HRS website at Full-Time CAAT Group Benefits Positive Enrolment Forms.

Please complete the enrolment form and send an electronic scanned copy to your Benefits Administrator via email. If you do not have access to a scanner please take a picture of each page of the enrolment form and email it to your Benefits Administrator.  Please note that all sections of the enrolment form must be completed and coverage selection must be clear. You must submit the original hard copy of the enrollment form to your Benefits Administrator within two weeks of the college re-opening.

Benefits Administrators:
Hannah Song, Compensation & Benefits Specialist  hannah.song@humber.ca  (Full Time Last name A-I)
Denise Giacomelli, Compensation & Benefits Specialist  denise.giacomelli@humber.ca (Full Time Last name J-N)
Ginette Ng-Tin-Sze, Compensation & Benefits Specialist  ginette.ng-tin-sze@humber.ca  (Full Time J – M; All Partial Load)

Are there any changes to out-of-country coverage for staff due to COVID-19?

There have been some changes to out-of-country coverage for staff due to COVID-19. Read about the changes here.

What if someone from the media contacts me about COVID-19?

As always, we ask that any media inquiries be forwarded to Humber’s Communications team. This includes professional (mass) media outlets and Humber/University of Guelph-Humber student media. Please send any questions to andrew.leopold@humber.ca, emily.milic@humber.ca, and nadia.araujo@humber.ca (for the University of Guelph-Humber, communicationsandpr@guelphhumber.ca and ken.turriff@guelphhumber.ca).

Will there be any employment related tax relief due to the current state of emergency declared in Ontario, as a result of the global COVID-19 pandemic?

The College is focusing on immediate issues as opposed to queries about 2021 tax exemptions; any questions related to 2021 tax submissions should be directed to Canada Revenue Agency.

I am feeling anxious about this situation; listening to the news is frightening. What can I do?

It is natural to feel anxious during times of uncertainty. The Humber community has been pulling together as a team to work towards stability for our staff and students. Many supports are in place for those who need them, including EAP services (www.workhealthlife.com ), information as it becomes available, monetary supports etc. Job security provisions are in place for employee groups across the college and the provincial and federal governments have been putting legislation in place to support Canadian residents during this period. There are recommendations through Toronto Public Health and other reputable websites outlining how to manage during the period of self-isolation. These recommendations include: trying to stay connected, using reputable sources for information, limiting the consumption of news and social media, maintaining a positive and healthy daily routine, listening to music, engaging in positive activities,  etc.  Visit the HROE website for a listing of health and wellbeing resources for working at home (https://humber.ca/hroe/wp-content/uploads/2020/04/Well-being-Resources.pdf).

Will I continue to be paid if I am asked to stay home and off campus, but there is no work for me to do remotely?

Yes, you will continue to receive pay based on your regularly scheduled hours, if you are asked by the College to remain off campus until further notice.

If I am off campus, and feel ill, do I still need to inform my manager? Occupational health and safety?

It is important that we continue to monitor sick leave, so yes, even if you are off-campus, you must inform your manager if you are feeling unwell. Sick days should continue to be recorded in HRMS.  If you are off sick for more than five days for a non-COVID-19-related illness, or if you are off sick for a COVID-19-related illness, please contact Occupational Health and Safety.

I do not have a paid sick leave plan. If I am on-site at work because I am an essential service and/or my manager has requested my attendance at work, and then I am asked to stay home because I am sick, will the College pay me?

For the most part, our philosophy is that if we ask you to stay home and remain off campus, then we will continue to pay isolation pay for your regularly scheduled hours. As we are expecting staff to work remotely, if you are sick and cannot work remotely, we will need to take some specific steps to properly monitor your sick leave as well as determine the most appropriate method of payment depending on your eligibility. Your manager will discuss this with HR for a determination that makes sense for the particular situation.

If I need to come to campus to pick up essential work products or pick up some files, may I?

During this time, we are making all efforts to limit on-campus traffic as much as possible. If you have concerns about being able to conduct work as a result of not having specific work materials, please speak with your manager.

How will sick leave be handled for eligible employees currently on sick leave?

This section pertains to employees who are full-time support staff, full-time administrative, full-time academic and partial-load academic only.

All eligible employees currently on sick leave will continue to follow the normal process for managing their sick leave plans and ensure if needed, that the LTD application process is followed.  For clarity, if an eligible employee exhausts their 100% paid sick days, they would switch to 75% paid sick days until the 130 days elimination period for LTD is reached, or they return to work.

If an employee who is eligible for sick leave entitlements advises the College that they are ill or injured, the College will compensate that employee using the appropriate sick leave based on their sick bank, per the normal process.

I need to plan interviews to fill new and/or vacant positions. How can we continue with these interviews?

Please contact your HR Business Partner to let them know if you wish to and have the necessary approvals to proceed with planned hiring. Plans are currently being made to enable online interviews using software such as Skype and Teams. This may take some coordination, so please be in contact with your HR Business Partner as soon as possible.  Please be reminded that accommodations would still need to be addressed if requested by the candidate.

If I am being asked to attend campus to perform essential work, but I don’t want to attend campus because of a health condition which makes me vulnerable, what should I do?

Please inform your manager that you do not wish to come to work due to a medical condition, and contact Humber’s Occupational Health and Safety Services team to determine appropriate next steps. After informing your manager, immediately contact Hiren Patel, Sr. Abilities and Accommodation Specialist at hiren.patel@humber.ca to discuss your concern. All medical information that may be disclosed through this discussion will be maintained in confidence as per standard protocol.

Why are some people working from home while others are not being required to do work?

For the most part, all paid staff who are remote should be doing whatever they can to help their manger and their teams throughout this situation. We are doing everything we can to enable as many of our employees as possible to work remotely; however, not every role is conducive to remote work. If you have specific questions about remote work, please discuss it with your manager. Efforts are being made to redeploy full-time and regular part-time staff whose role is not conducive to remote work to enable them to continue to contribute to the college. 

 

How is my union being kept informed as plans are being made that impact all employees?

Regular communication is particularly important during this time; the College wants to ensure there is open communication so that employee concerns are responded to and that the union understands the decisions being made. Regular communication is taking place with the local union Presidents to ensure that they are up to date and aware of decisions that may impact the bargaining unit. As recovery plans are underway, input from the unions will be helpful to inform plans of the college. Humber is committed to the well-being and safety of all our employees and the wider community-at-large. Care and compassion will be at the core of all decisions made as this unfolds.

I am a current employee of Humber College, and have been identified as someone who needs to attend work to perform essential services, but I have been asked to self-isolate by another employer, another organization and/or public health. What should I do?

Please contact your manager to explain the situation and contact Occupational Health and Safety Services for appropriate monitoring and follow up.

Do I need to provide a doctor’s note if I am sick with COVID-19 related symptoms?

If you are experiencing any COVID-19 symptoms or are self-isolating based on factual exposure or potential exposure, we would ask that you remain off-campus and that you complete the “Occupational Health & Safety Services’ COVID-19 Reporting Form” for appropriate tracking and follow up so we can ensure the safety and security of all Humber staff and students. The form is available in PDF or Word format. A doctor’s note is not required at this time, as we make all efforts to not overburden our current health care system.

If I have tested positive for COVID-19, what do I need to do?

Inform Humber's Occupational Health & Safety (OHS) Services team so that we can ensure proper monitoring and follow up, keeping the safety and security of all Humber staff and students as our top priority. As a reminder, all medical information shared with OHS, will remain confidential. OHS will work with you to ensure that you are medically fit prior to your return to work.

What if I am having difficulty completing my remote work because my family demands and care responsibilities have increased due to other organization’s closures or directions?

If you are having difficulty keeping up with work while working remotely, please talk to your manager to review options, such as accommodation measures, taking an accrued vacation, borrowing future vacation days, change of schedule, work-sharing, etc.

Can my manager ask me to work remotely if I don’t wish to?

If you are being paid by the College, your manager can ask you to perform certain work tasks remotely. It is important that we work together to minimize the spread of COVID-19, while maintaining essential services and campus operations. If your manager needs you to perform a work task, you are required to perform that task. If there is a specific reason why you cannot perform the work, please discuss the particulars with your manager to identify a solution.

I do not have a paid sick leave plan. If I am sick while I am working remotely, even though I am already at home, will the College continue to pay me my regular wages?

Since you are already at home, we do not need to ask you to remain off-campus. However, you will need to inform your manager that you are sick, so they are aware that you cannot work while off-campus. Your manager will then discuss the situation with HR to determine the best approach for sick payment, based on the specifics of that situation. For non-COVID-19 illnesses longer than five days or any COVID-19-related illness, please contact Hiren Patel, Sr. Accommodations and Abilities Specialist at Hiren.patel@humber.ca. Records of Employment can be issued if needed in order for EI claims to be made, and a request can be made through the HR support centre:

  1. Call extension 5001 from a Humber phone or dial 416-675-5001
  2. Chat at www.humber.ca/hrchat
  3. Submit an e-form at www.humber.ca/hrinquiry
I am ineligible for paid sick days based on my employment status with Humber. Am I eligible to any additional benefit(s) at this time?

Humber has not made any amendments or changes to paid sick leave entitlements for any of its employee groups.  If you are unable to work remotely due to illness, please continue to follow appropriate protocol and inform your manager and Sr. Accommodations and Abilities Specialist, Hiren Patel (hiren.patel@humber.ca), from the Occupational Health and Safety Services team. If needed, arrangements can be made for a Record of Employment to be issued.

I am a new employee: scheduled to start work next week. What should I do?

Please contact your hiring manager. (We would also ask all hiring managers to contact any new hires). Your manager can consider what you can do to start learning your role remotely. This can include familiarizing yourself with the College and information pertinent to your role, job shadowing through Teams, having phone calls with key people and participating in meetings that are being conducted remotely. Plans can be made for you to learn your new role remotely. New hires may have their own equipment that will enable them to work remotely; if not, ITS is making arrangements for laptops to be available, based on current supply levels.  

I have a grievance hearing scheduled for next week. Will it still be happening?

Please contact your union. Many of these processes are being deferred.

I don’t have a laptop, computer or other required technology at home. How can I work remotely?

Humber is making equipment such as laptops available to students and employees who do not have access at home. Staff members within each Faculty have been designated to oversee this process. Employees who require technology support for their remote work should speak to their managers.

Will I continue being charged for parking?

Humber will stop charging for parking effective as of the April 10, 2020 pay date. Deductions for staff who have parking permits will stop until the College resumes regular on-campus business.

I work at Humber. Will I have to return to campus?

Staff are asked to work remotely, wherever possible, and are encouraged to discuss arrangements with their managers. Each department has a Business Continuity Plan in place, and those are now activated. Managers/Supervisors will work with their teams to determine daily responsibilities, as usual. As the province begins to make plans for re-opening, the College will build a recovery plan to gradually open the campus. As plans unfold, your manager will keep you informed and updates will continue to be provided through Communiqué and on www.humber.ca/updates

Is it possible to access my office to work during the closure?

If there are certain work tasks that you need to perform on-site or need to collect some documents or files, you will need approval from your senior department head  who will contact Public Safety at publicsafety@humber.ca to provide the details of your brief visit to ensure you will be allowed entrance on campus. Please spend minimal time on campus for this purpose. Upon arriving on campus, you will be asked to check in with Public Safety, provide identification and respond to a number of COVID-19 screening questions. 

Where do I go for technical support?

You can call, e-mail, or chat with the ITS support centre for technical support. They are open 24/7, every day of the year.

Phone: 416.675.6622 X8888, 1.866.484.6622 (Toll Free)
Chat: humber.ca/techtalk
Email: supportcentre@humber.ca

A new web-page on ITS site brings together all work at home reference guides and tip sheets for easy reference its.humber.ca/it-support-centre/working-remotely-0

With the majority of operations suspended, and staff being asked to work remotely, I am feeling a bit isolated and out of touch.

We understand that these are certainly different times and we all look forward to returning to our usual worklife. During this time, we want everyone to remain and feel connected to our College community. Now is the time to come together with your team to ensure that everyone feels supported, to ensure that there is a clear understanding of priorities and to build connections and processes to ensure that we can be productive in supporting the College objectives and supporting each other.  A list of resources for healthy working from home is available from the HR website at https://humber.ca/hroe/wp-content/uploads/2020/04/Well-being-Resources.pdf.  Confidential counselling services are available to our full-time employees through the employee assistance program which can be accessed online at workhealthlife.com or by phone 1-844-880-9137.

Will the HRMS Resolution Centre be open during the campus closure?

Dedicated HR staff will respond to your inquiries through the ticketing process already established through the Support Centre. Contact the Support Centre as follows: (Please be sure to provide your contact information and preferred method when contacting the Support Centre)

  1. Call extension 5001 from a Humber phone or dial 416-675-5001
  2. Chat at www.humber.ca/hrchat
  3. Submit an e-form at www.humber.ca/hrinquiry
Can I get into the college campus?

If there are certain work tasks that you need to perform on-site or need to collect some documents or files, you will need approval from your manager and your senior department head who will contact Public Safety at publicsafety@humber.ca to provide the details of your brief visit to ensure you will be allowed entrance on campus. Please spend minimal time on campus for this purpose. 

When are the Fall SWFs due?

The SWFs are due to professors on Monday, June 1, 2020, and to HR on Monday, June 8, 2020. 

If I have health and safety concerns about working on campus or working remotely, who should I contact?

Please inform your manager of any health and safety concerns you have. Your safety is a top priority whether you are working on-campus or working from home. Your manager will respond to your concerns, and will consult with Occupational Health and Safety, if needed. In addition to talking to your manager about your concerns, you can also contact Occupational Health and Safety (healthandsafety@humber.ca) or the Joint Occupational Health and Safety Committee if you have any concerns. 

Can my manager schedule my vacation even if I prefer not to take it?

Managers can schedule staff vacation. During regular operations, effort is made not to schedule vacation for staff as it is preferable to work together to find vacation times that work well for everyone.

During COVID-19, we are all working differently, staffing plans will be different, and therefore, our usual approach to vacation scheduling may not apply. In addition to being open to working in different ways, we also need to recognize the importance of time away from work to allow staff time to focus on other responsibilities, to enable staff to take a break from work to rest and recharge and to meet the operational needs which are unique to these times.