Frequently Asked Questions

Select a category to filter the results.

COVID-19 Vaccines

Will Humber require proof of vaccination for staff or students?

At this time, proof of vaccination is not required, except potentially for programs with work-integrated learning experiences that already require students/staff to be fully vaccinated. 

More information and additional FAQs related to COVID-19 vaccinations can be found here

General Questions

What do I do if I have or think I have COVID-19?

If you are feeling unwell or exhibiting COVID-19 symptoms, do not come to campus. Step-by-step instructions on what to do for specific COVID-19 related scenarios are available here

What if I need support with online learning/classes?

We have created a Student Learning Kit to provide help with Blackboard, other online tools and tips for online learning. There is also information on how you can connect with Open Learning Centre staff for support by email or phone. The Kit can be found at

Can I contact Humber's call centre right now?

The Contact Centre is open and ready to answer your questions.  You may contact us at 416-675-3111. 

Our hours of operation are:  

Monday to Friday from 8:30 a.m. to 4:30 p.m.

On Wednesday, June 9th the Contact Centre will open at 10:00am to facilitate departmental training. We thank you for your patience.

You can also reach us by email at

Humber online and in-person learning activities continue as scheduled.

Is the Humber Child Development Centre/daycare open?

Humber Child Development Centre remains open with a limited capacity of 45 children.

Are Humber’s Community Employment offices operating?

All five Humber Community Employment Services Offices will continue to provide all resources and services by phone and internet until it is deemed safe to return to the community locations. Updates regarding online services are available here. When services resume at the locations this link will be updated. 

Will Humber-sanctioned international travel (Study Abroad, Exchange, Work placement etc.) be permitted?

Due to the ongoing COVID-19 pandemic, Humber has decided to extend the ban on Humber-sanctioned international travel for students, faculty and staff, in all countries until December 31, 2021.

Requests for exemptions in exceptional circumstances will be reviewed on a case-by-case basis and are subject to approval from the divisional Vice President.

How will my work study/internship/placement be impacted?

Work-Integrated Learning remains an important part of our program delivery. Each program will determine how it is integrated into respective curriculum during each term. This includes off-campus activity such as field and clinical placements. 

What if I don’t feel safe coming to campus?

The health and safety of the Humber community remains our top priority. Details about the health and safety measures we have in place on campus can be found here

On-campus learning will only occur for courses where it is safe and necessary to do so. The amount of time that students will be required to be on campus will be limited to those specific courses. 

If you have program-specific concerns, please contact your Program Coordinator.  

The OCAA, in collaboration with the member institutions, have made the decision to cancel the sanctioned varsity athletic season for the 2021 Winter semester.

Sports affected by this decision include badminton, basketball, curling, volleyball and indoor soccer. Ontario Collegiate Recreation (OCR) extramural scheduled activities will also be cancelled (except for online options).

The OCAA recognizes that some members may choose to participate in unsanctioned, exhibition opportunities within the parameters of the regulations set forth by the government and Provincial Sport Organizations. Humber will continue to evaluate options to provide a range of training and competition opportunities for our varsity student-athletes. More information is available at, including an FAQ.

What safety measures are in place on campus?

New health and safety measures have been put in place, including the mandatory wearing of masks in indoor spaces.

Masks are to be worn within all areas of campus buildings, with the only exemptions for employees working in private offices and/or personal workspace where 6 feet of physical distancing can be maintained. In addition, students and employees who are unable to safely wear a mask due to medical reasons will be exempt.

Humber will be providing two reusable cloth face masks to each staff or students returning to campus.  

Physical distancing is also required, wherever possible. 

Will the Bookstore be open?

The Campus Bookstores will be offering an online shopping experience as well as in-store shopping.

Online orders will be shipped to the customers' homes or an address of their choice within 48-72 hours. If an item is not available in our store, that order will be sent to another Campus Store within our chain for fulfillment. Delivery time for these will be 4-6 days.

In order to provide contactless service, online order pick-up will be handled at the window outside the store (Window in the Wall) at the North Campus.

Additional information (including hours of operation) can be found on the Student Services Update page:  

Will the Test Centre be open?

The Test Centre will be offered remotely until it is safe to reopen. 

Additional Test Centre information can be found on the Student Service Update page:

Will on-campus food and retail services be available?

Food and retail services will be offered with limited menu choices. Details can be found here.

Will there be any differences in student services?

Student services will remain primarily online. Please see the latest list of services and their mode of delivery here. When we are able to open libraries, computer labs, study and other spaces, there will be strict rules about physical distancing, and limited numbers of students will be allowed in these areas and on campus. 

IGNITE’s Dispute Resolution Clinic is operating online via email and Zoom on Tuesdays and Thursdays. Appointments can be made on our website at

The Sleep Lounge, and Soup Bar are closed.

For more information about IGNITE services, visit our website at, and our Instagram, Twitter and Facebook pages for updates.

Will student events happen on Humber campuses?

Decisions about large gatherings and events scheduled for September 2020 and beyond will be done on an individual basis. 

The majority of IGNITE’s events and programming will be held online. Information about current and upcoming events and services can be found on our website at, and on our Instagram, Twitter and Facebook pages.

Are there mental health counsellors to assist Humber students?

Humber’s Student Success and Engagement (SSE) department is constantly monitoring the number of requests they receive for counselling and other mental health services.  

Counselling is available through a combination of remote options. Students can visit for more information. To connect with the SSE team, students can submit an appointment request to or call 416-675-5090 for North Campus, Centre for Trades and Technology and Orangeville Campus, or 416-675-6622 ext. 3331 for Lakeshore Campus. 

If at any time students need immediate personal support or counselling, there are resources to help. They can access the Good2Talk Helpline at 1-866-925-5454, email the Student Wellness and Accessibility Centre at during office hours, or use Therapy Assist Online, which provides online and mobile tools.  

What should at high risk/immunocompromised students do if their program requires returning to campus for certain courses?

The health and well-being of students is the top priority for Humber. If students cannot come to campus due to health reasons, they should contact their Program Coordinator to discuss their options. They may also contact Accessible Learning Services to discuss accommodation options.

What Accessibility Services are available?

Humber’s Accessible Learning Services department is here to support students every step of the way through their Humber journey. Detailed accessible learning services information can be found here.  

Humber’s Open Learning Centre also provides tutorials, workshops and other support with online learning. Additional information can be found here.

The Test Centre will provide support for students who require the reader scribe accommodation remotely for the Winter until it is safe for us to reopen. Once reopened, we would be able to support all other accommodations within the Test Centres. All other classroom accommodations are to be supported by faculty in the remote environment. 

Am I able to rent a locker on campus?

Lockers will be available and are free for the summer 2021 semester. Students should follow the regular locker rental process on MyHumber Services. Completing a payment is not necessary.  

Is the library open?

The Library and Learning Commons spaces are currently closed.  

A number of Online Services are available. The Library’s Book Pickup Service offers students, faculty, and staff the opportunity to request available print materials for pickup during specific times. 

Are computer labs available for use?

Open access computer labs are closed until further notice. However, some classes may be scheduled in a computer lab during the Winter term.  

Will water refill stations be operational?

Students, and anyone else accessing campus, should bring a reusable water bottle with them to campus. Water bottle filling stations are working. The water fountain functions have been turned off. Individuals will be unable to drink directly from the fountain.  

If I am being harassed as a result of COVID-19, where can I go to report it?

The Ministry of Health and Centers for Disease Control and Prevention recommend not to make assumptions about the risk of students, faculty or staff based on their ethnicity or travel history. Every member of the Humber and the University of Guelph-Humber's community has the right to be treated with respect and dignity and to be welcomed and supported on our campus.

If you feel you have been targeted based on any of the above factors, you should discuss the matter with the Human Rights office by emailing

If you need immediate assistance, contact 911. For an on-campus safety concern, contact the Department of Public Safety at 416.675.6622 ext. 4000 (24 hours a day/7 days a week).

Is the campus dental office open?

The college’s dental office has reopened with strict safety measures and infection control guidelines. For more information or to book an appointment visit

Is the games room open (IGNITE)?

IGNITE’s office including the games room will remain closed until further notice. To contact IGNITE visit 

How often will high-touch areas (i.e. washrooms, elevators, etc.) be sanitized?

Humber has a dedicated disinfection team that will rotate around the campuses continuously disinfecting high touch surfaces. This includes door handles, railings, elevator buttons, vending machines, parking machines, drinking fountains etc.  

A product called Aegis has been applied to all high touch point surfaces, which works on a microscopic level to kill any viruses that come in contact with it. Though regular disinfecting will continue, Aegis provides another layer of protection between cleanings.

Washroom cleaning depends on location and use. For example, the washroom on the LRC first floor is cleaned hourly because of the high use, while some of the quieter locations are cleaned five times a day. 

I am concerned my classmates are not following appropriate health and safety measures in class. Who can I report this to?

Please contact your professor directly.

Will students have access to printers on campus?

Humber and UGH students who require access to printing/copying/scanning services will be able to do so by visiting the following locations:

  • North Campus – Xerox Print Centre Room H106 -  Monday to Friday from 9 a.m. to 4:30 p.m.
  • Lakeshore Campus – in the hall by the Lakeshore Residence Room R100

Access to monochrome (black & white) and colour printing/copying/scanning is available. Print jobs must be submitted prior to attending the location by using the wireless print feature available at  

These services are provided in the standard manner as all open learning spaces printing/copying/scanning services.  Additional information is available on the Information Technology Services website: COPY/PRINT/SCAN.

Students wishing to access these print sites will be expected to follow all established protocols set out on the Return to Campus Information website including:

  • Reviewing the Return to Campus video
  • Completing the Return to Campus Agreement
  • Completing the COVID-19 self-assessment on the Humber Guardian app prior to attending campus
  • Display the approval screen to designated staff reviewing the approvals at campus entrances. 

Students coming to campus to use the printers will also be expected to follow all safety protocols reviewed in the Student Return to Campus Handbook and to use the wipes provided at the printing locations to wipe touchpoints on the printer before and after they use it.

Students should be aware that there will be limited staff support onsite to assist them with their printing. They will be expected to undertake their own printing at those sites. There will be staff available to respond to issues with breakdowns or ensure paper and ink supplies are replenished.

Can I hang out and study outside on campus grounds?

Yes, staff and students can use the campus outdoor space, but please maintain physical distance from one another. 

Are fitness centres open?

Humber’s fitness centres at the North and Lakeshore campuses will be closed while Toronto remains in the Grey-Lockdown level in the provincial framework. 

Is there somewhere I can go if I have an in-person class and an online class back-to-back?

Students in this situation will receive a direct email from the Registrar's Office with details about available options. 

What happens if a student doesn't comply with the health and safety measures on campus?

Humber College takes the health and safety of its staff and students very seriously. If a student is found to be non-compliant with the college’s health and safety measures, include coming to campus when they are sick or taking actions counter to the Return to Campus agreement, the situation will be addressed through the Office of Student Conduct and may include disciplinary action in accordance with the Code of Student Conduct. Students who are unable to successfully pass the questions as set out in the Guardian app should stay home and not come to campus.

What do I do if I am feeling unwell or exhibiting any symptoms of being ill as set out in the Humber Guardian app?

If you are experiencing symptoms of being ill or are feeling unwell and are unable to pass the questions on the Humber Guardian app, stay home and do not come to campus. Visit the COVID-19 Reporting at Humber: When and How to Report page for more information on what to do in your particular situation. Students who need to miss class or lab time as a result of following this healthy and safety rule, will be supported.

What do I do if a faculty member is not being supportive of my need to stay away from campus because I am sick?

If a particular professor is not understanding of a student's need to stay home when they are ill, the student should contact their program coordinator or Associate Dean in order to discuss the situation.

I have declined to have my temperature checked at a Humber entryway. What can I do?

As Ontario continues to grapple with the third wave of COVID-19, Humber has enhanced health and safety on campus including temperature checks at entryways. Anyone who is declines to have their temperature checked will be asked to leave campus and contact to discuss possible accomodation options. 

Summer 2021

When will the Summer 2021 term start?

The Summer term will run from Monday, May 10, 2021, to Sunday, August 22, 2021. The Academic Calendar is available here.  

When is Summer reading week?

Summer 2021 reading week is scheduled from Monday, June 28, 2021 to Friday, July 2, 2021. The Academic Calendar is available here.  

When is the last day to drop courses for the Summer semester?

The last day to drop a course for a refund is Friday, May 21, 2021. The last day to Withdraw from a Course Without Academic Penalty is Friday, July 23, 2021.  

How do I know if my program/courses will be online?

To ensure the health and safety of our community, the programs scheduled to run this Summer will be offered online, with some having both online and in-person components. All electives will be delivered online. 

You can find the complete list of programs, their mode of delivery and course-specific information here.  

Since the Summer term will be delivered both online and in-person, are there any reductions in fees?

We understand that the COVID-19 pandemic has increased financial stress for many students. Financial aid information, including bursaries and scholarships, can be found on our website. If you have questions, please email We have also posted information about government support for students.

There are no changes to tuition fees for the Summer 2021 term. Tuition fees are established following the requirement of the Ministry of Colleges and Universities. They support the cost of academic program delivery and general college operations. Tuition is not specific to location or mode of delivery (in-person or online), as it funds ongoing instruction, assessment and administration of programs and courses. Humber has also made additional investments to support the transition of most of our courses and services to online delivery.  

Will parking be free for the Summer term?

For the Summer semester, daily parking at all campuses is complimentary to all students and employees who need to attend the college. Parking permits will not be sold for the Summer semester. Information about student and employee parking permit sales for the Fall 2021-Winter-2022 semesters will be posted in July 2021.

Financial Assistance

Is there financial help for students?

Humber has many scholarships and bursaries available to provide students with financial help.

This year, Humber also launched the COVID-19 Bursary to help students who have experienced additional financial hardship due to the COVID-19 pandemic and are/will be studying full-time at Humber.

Students can enquire more about the COVID-19 Bursary or financial need assistance in general by contacting

Domestic students requiring further assistance can contact to ask about Financial Need bursaries or with questions regarding budgeting, planning and other funding options. 

International students with questions about financial aid can connect with the International Centre by emailing All enquiries can expect a response within 24 to 48 hours.

Students are also encouraged to review government financial aid opportunities here

We are here to help with any questions you may have about financing your education during these challenging times. 

What is the Support Our Students (SOS) Fund and how can I apply for funding?

The Support Our Students (SOS) Fund has been established to assist students who are experiencing financial hardship.

Students can apply for support from the Support Our Students (SOS) Fund by applying through the COVID-19 Bursary. This bursary was established to help students who have experienced additional financial hardship due to the COVID-19 pandemic and are/will be studying full-time at Humber.

For more information about the COVID-19 Bursary or other financial assistance opportunities at Humber, please email

How can I help support students?

You can make a donation at Every dollar makes a difference.

What is the criteria for students to qualify for this financial support through the COVID-19 Support our Students fund?

The COVID-19 bursary was established to help students who have experienced additional financial hardship due to the COVID-19 pandemic and are/will be studying full-time at Humber.

This bursary is open to both domestic and international students.

For more information about this bursary or other financial need opportunities, please email

In addition to the COVID-19 Support our Students Fund, what other supports exist for students?

Humber offers a number of scholarships and bursaries for students.

As always, financial aid information can be found on our website. Students may also email with questions or to apply for support.

In addition to OSAP, other types of student support from the government can be found here.

International Student Questions

When should I be travelling to Canada?

You should be travelling to Canada approximately one month before your classes begin to give yourself sufficient time to complete the Covid-19 quarantine requirements. If you arrive too early, you may be refused entry by the Border Services Officer. For more information, please visit:

Is Humber on the approved list of DLIs with an approved COVID-19 Readiness Plan?

We are pleased to inform you that Humber College’s COVID-19 readiness plan has been approved by the Canadian government. See IRCC’s list of DLIs with approved COVID-19 readiness plans here:  

International students at Humber are now able to travel to Canada. You can now enter Canada with a valid study permit or letter of introduction that shows that you are approved for a study permit and you have sufficient funding to support yourself and any family members that accompany you to Canada. In addition to having a study permit or a letter of introduction, students must also have a valid Temporary Resident Visa (TRV) or an Electronic Travel Authorization (eTA).  

If you have any questions for us, please send them using our contact form. We will respond to the questions sent to us as soon as possible. When you are ready to travel to Canada, we will provide you with a travel letter in your name indicating that we are approved to welcome international students.  

For all required steps to travel to Humber (including covid testing, quarantine requirements, and more), please review our Covid-19 Arrival page

Can I leave and re-enter Canada?

Humber does not advise that students leave Canada at this time. 

As of April 22, 2021, at 11:30 pm ET, Canada is suspending flights from India and Pakistan (the current travel restriction is in effect until June 21, 2021).  

Please note travel restrictions for all countries may change with little warning. 

For more information, please visit: 


International students at Humber are now able to re-enter Canada; the decision to allow students to re-enter the country is at the discretion of border officials. You can now enter Canada with a valid study permit or letter of introduction that shows that you are approved for a study permit and you have sufficient funding to support yourself and any family members that accompany you to Canada.  

Immigration will also check whether you’ve completed an immigration medical examination if required and the results are still valid. 


In addition to having a study permit or a letter of introduction, students must also have a valid Temporary Resident Visa (TRV) or an Electronic Travel Authorization (eTA). We also recommend that new and returning students bring a copy of their letter of acceptance and confirmation of enrolment letter.  

For all required steps to travel to Humber (including covid testing, quarantine requirements, and more), please review our Covid-19 Arrival page 

What support services and mental health resources are available to me, other than the ones offered at Humber?

Post-secondary students can access:  

I applied for my study permit; can I begin my Fall 2021 studies as a new Humber student?

We are awaiting final program delivery information for Fall 2021; once it becomes available, we will provide more information. 

Is Humber's International Centre open?

The International Centre, is providing online services from 8:30am – 4:30pm (EST) from Monday to Friday. 

In accordance with this lockdown, Humber’s International Centre offices at both Lakeshore and North Campuses are closed for in-person visits and phone services until further notice.  

We will continue to be available online to assist you with any enquiry that you may have. If you'd like to get in touch with us online, please use our contact form:

What will happen to my Post-Graduation Work Permit Program eligibility if some or all of the Summer 2021 program is delivered online and I am currently outside Canada?

If your program delivery mode remains online only for Summer 2021, you can continue to study outside Canada until December 31, 2021.  

You may remain eligible for the PGWP if you have applied for a Study Permit before your Fall 2020,  Winter 2021, or Summer 2021 program start date and you are eventually approved.  

Please see here for details: 

If your program delivery mode for Summer 2021 is in-person which requires you to be in Canada, you will require a valid Study Permit or a Letter of Introduction to be able to travel to Canada.  

Please see Humber’s guide on how to prepare for your Quarantine Plan and your return to Canada: 

What will happen to my Post-Graduation Work Permit Program eligibility if some or all of the Summer 2021 term of my program is delivered online, and I am currently studying in Canada?

If you are studying from inside Canada as a full-time student you may still be eligible for the post-graduation work permit. Please visit the IRCC website for updated information: 

Will I be required to quarantine upon arrival?

For all required steps to travel to Humber (including covid testing, quarantine requirements, and more), please review our Covid-19 Arrival page 

What options do I have for the Summer 2021 term intake? Can I defer my offer?

You may be able to defer your Summer (May) 2021 offer to September 2021. As Humber does not offer all programs during all intakes, you may choose an alternate program available. 

Unfortunately, seats in a program cannot be guaranteed if you choose to defer your Summer 2021 classes. Please visit for current information on program availability: this information is updated regularly.  

Details about Summer 2021 refunds and deferrals will be posted here when they are available. 

How do I apply for a study permit when many of the visa offices are closed?

Canadian visa offices are gradually reopening. You should apply for your Study Permit online through the IRCC website.  Apply online and check your country-specific instruction guide. 

How do I complete my biometrics if the biometric centres are currently closed?
I already have OHIP coverage: can I opt-out of health insurance?

There is no OHIP opt out available in the summer semester.

Can I add a family member to my health insurance?

For summer 2021 the family member opt-in period is April 30, 2021 to June 18, 2021. For the family member opt in form please follow these steps: 



Select “Choose Your School” - Humber International 

Select “International Students Humber and Guelph-Humber"

There is a grey box on the bottom right of the page called “Family Opt In”   

What is Humber’s international refund and deferral policy for Fall 2021?

Details of the Summer 2021 refund and deferral policy are available at: 

Fall 2021 policy will be posted shortly. 

What will happen if I am in a two-semester program and I have already taken 50 per cent of my program online?

Students who may be in this situation should contact the International Centre to discuss their options: 

What should I do if I start studying online and IRCC denies stage 2 of my study permit application?

You must upload your Study Permit Decision Letter to MyHumber to notify us of your refusal. Please notify us at to advise us of the refusal and an International Student Advisor will contact you to discuss your options. 

If you receive a Study Permit refusal, please refer to Humber’s Refund Policy to determine if you are eligible for a refund.  

Please note the timelines and the last date a refund will be considered; the policy depends on your semester of studies. 

Please review Humber's refund policy at: 


What is keep.meSAFE?

Real-time support is available from keep.meSAFE via telephone and chat. Appointment-based support is available over the phone, via video and in-person. Get matched with a counsellor who speaks your language, is from your culture, or has a shared experience for any school, health, or general life concern at no cost to you.

There are a number of ways to learn more and connect:
Call or chat with a counsellor directly from the My SSP app
Call us directly at 1.844.451.9700

Download the app on App Store or Google Play

I am studying from my home country in Winter 2021: can I opt-out of the health insurance?

The deadline to opt out of Winter 2021 health insurance for students who are in their home country has already passed. It is no longer possible to opt out. 

What documents do I need to apply for a Post-Graduation Work Permit?

To apply for a PGWP, you need to submit 

  • Confirmation of Graduation letter, and 
  • your final transcript 

When graduation status becomes available, you can download your Confirmation of Graduation (COG) letter from MyHumber (Student > Student Records > Confirmation of Enrollment/Graduation). Once you receive your COG you can request your final transcript from your MyHumber account. Your transcript will be sent to you by mail; please make sure your mailing address in MyHumber is current. 

I am in Canada as a visitor. Am I allowed to study?

You can’t start studying until you receive your study permit. You can apply online for a study permit if you’re already in Canada as a visitor. 

For more information please visit: 

Each case is reviewed on an individual basis, please complete our contact form so an International Student Advisor can advise based on the specifics of your case:  

What's the difference between a Letter of Submission and an Approval in Principle (AIP)?

The Letter of Submission will include the student’s name and the application number. The letter confirms IRCC received the Study Permit application on a certain date. This document can be found in the student’s online account under messages from IRCC.   

The Approval in Principle letter confirms students have passed the preliminary eligibility assessment on their Study Permit application. While they await a final decision on the application, they may commence their studies online from outside Canada. Note: The AIP does not guarantee the approval of the Study Permit application.

Can I start my work placement from outside Canada?

Students who plan to complete their work placement from outside Canada should contact their placement advisor and program coordinator for more information.

My study permit has expired, what should I do?

If your study permit expires before you apply to extend it, you’ve lost your status as a student in Canada. You may be able to restore your status. Please fill out the contact form to speak to an International Student Advisor.  

How will the travel restrictions impact my travel to Canada?

For all required steps to travel to Humber (including covid testing, quarantine requirements, and more), please review our Covid-19 Arrival page

As of April 22, 2021, at 11:30 pm ET, Canada is suspending flights from India and Pakistan (the current travel restriction is in effect until June 21, 2021).

Please note travel restrictions for all countries may change with little warning. 

For more information, please visit: 

Can I start my work placement from inside Canada if I do not have my Co-op Work Placement?

Students should contact their placement advisor and program coordinator for more information. 

Can I start my work placement from inside Canada if I do not have my Co-op Work Permit?

Students who do not have a valid Co-op Work Permit must apply as soon as possible. You may be eligible to use your Study Permit Work Authorization to begin your placement while waiting for a decision on your Co-op Work Permit application.

Please fill out the contact form to speak to an International Student Advisor. 

Will I have to complete a COVID-19 test prior to entering Canada?

Effective January 7, 2021, at 12:01 a.m. EST, all air passengers, including international students, will be required to test negative for COVID-19 before travelling from another country to Canada.  

You will need to present the documentation of a negative laboratory test result to the airline prior to boarding a flight to Canada. The test must be taken within 72 hours prior to the traveller’s scheduled departure to Canada. For more information, please visit:

Even though you will be required to produce a negative test result to show the airline before travelling to Canada, you are still required to complete the full, mandatory 14-day quarantine. This is mandatory, even if you have no symptoms. If you don’t have a quarantine plan, you should not travel to Canada.  

Please check IRCC’s website for more information.  

Where do I find International Centre workshop recordings?

You should be travelling to Canada approximately one month before your classes begin to give yourself sufficient time to complete the Covid-19 quarantine requirements. If you arrive too early, you may be refused entry by the Border Services Officer. For more information, please visit: 

Where do I find International Centre workshop recordings?

You can watch a recording of some of the workshops on Blackboard: > > Courses > International Student Orientation > Recorded Workshops and Tutorials 

I am an international student and received a vaccine outside of Canada. What should I do?

The Government of Canada has issued guidance for individuals vaccinated outside of Canada that can be found here.


Is Humber Residence open?

The residence remains open with limited occupancy. Residence accommodations will only be available for students who must be on campus for academic purposes in the Fall term, as well as students with exceptional circumstances who have no other accommodation options. We encourage students to apply and add themselves to the wait list. If they meet the criteria above, and a space becomes available that they are eligible for, we will offer on a first come, first-served basis. 

What is residence doing to ensure safety?

The safety and well-being of our students and staff is always our top priority. A list of the current measures in place in residence to help reduce the potential spread of COVID-19 can be found at:

With limited access around the campus, how will it impact the dining plan?

Dining plan values will remain the same. Food Services is still in the planning phase for Fall. At the moment, we expect that there will be a focus on to-go food and the seating areas will be closed. At the North Campus, the Street Café, Tim Hortons, and Residence Cafeteria are expected to be open, and at the Lakeshore Campus, the Lake Café in AB and Tim Hortons are expected to be open for the Fall. 

Can I have guests visit me?

Guests are not permitted in residence until further notice. 

What will happen if a student who lives in the residence is required to self-isolate?

As always, Humber and the University of Guelph-Humber follow direction from Toronto Public Health on appropriate measures to take. Students required to self-isolate may choose to go home if possible. Where this is not possible, the residence would ensure that the student is placed in a suite for the duration of their self-isolation or quarantine. For access to food during this time, the resident would pre-order meals from the cafeteria to be delivered outside their door daily or could order groceries online and staff would deliver outside their door. 

Students who live in residence and need to self-isolate or have tested positive must inform the residence by calling 416-675-6622 ext.77201 for the North Residence or 416-675-6622 ext.73001 for the Lakeshore Residence. The residence staff will provide further information and support. 

When will I know if I have a room in residence for Fall 2021?

We have begun to make offers to eligible Humber students, as of the week of April 19, and are now at a wait list. We typically see movement on the wait list throughout the spring and summer, so students on the wait list should check their emails daily, as offers made before July 18 must be accepted within 48 hours and offers on or after July 18 must be accepted within 24 hours.  

Why is Residence making offers later this year?

There are still many things that are unknown for next year, and for now, we expect that residence may still need to have a reduced capacity to assist with physical distancing. As a result, we are prioritizing residence spaces for students who have courses that will be delivered in person on campus, or students who have all online courses but who have been deemed to have exceptional circumstances. We needed to wait until course delivery formats were confirmed before we knew who meets these criteria.   

What if I have exceptional circumstances?

The residence application asks if students have other extenuating circumstances that we should consider if all their classes are delivered online. If there are reasons why you need to live on campus even if your courses are all online, please explain them in detail in this section. Please note that students with on-site classes will be given priority for residence at the campus where their classes are delivered, so it is possible that students who have online courses only, but are deemed to have exceptional circumstances, may be placed at another campus where more space is available. 

I currently live in residence and want to stay here next year also, can my application be approved now?

There are still many things that are unknown for Fall 2021, and for now, we expect that residence may still need to have a reduced capacity to assist with physical distancing. As a result, we plan to prioritize residence spaces for students who have courses that will be delivered in person/on campus, or students who have all online courses but who have been deemed to have exceptional circumstances. We value returning residents and the mentorship they provide to first-year residents, so we are making conditional offers to returning residents by March 15, but will need to wait until course delivery formats are confirmed so we know who meets these criteria before we send formal residence offers.  

I live in residence now and I was approved because I have exceptional circumstances. Do I need to explain my circumstances again?

We understand that some residents who have been deemed to have exceptional circumstances for 2020-21 may have the same circumstances for 2021-22, but some students’ circumstances may have changed. For the new application, please ensure that you provide a detailed explanation of your current extenuating circumstances. 

If all of my classes are online and I don’t receive a room offer for Fall, can I get a space in the Winter?

Students who are not eligible for residence in the Fall may become eligible for Winter and will be required to apply separately for Winter when the Winter 2022 application is available. Note that for the Winter term, special consideration will be given to students who applied for Fall but were ineligible, if their circumstances have changed. 


What if I accept a residence offer but change my mind before moving in?

Students who cancel their residence acceptance by 5:00 p.m. on July 18, 2021, will receive a deposit refund. Cancellations received after July 18, 2021, but before August 29, 2021, will result in the student forfeiting their deposit. If a student moves into residence and then decides to move out early, standard withdrawal procedures apply. This includes a $500 withdrawal fee, and the resident will be responsible for the residence fees for up to 60 nights unless an external replacement is found who meets the admissions requirements.

I was offered a single, but my first preference was a suite. Can I change my room to a suite?

If you identified a suite as your first preference at the time that you submitted your application, we will notify you if you have been upgraded to a suite. If a suite is no longer your first preference, please email

I will be arriving from outside of the country. Can I complete my 14-day quarantine in residence?

Any student who travels internationally at any point must complete their mandatory quarantine period elsewhere prior to coming to residence.

Staff Questions

COVID-19 Related HROE Resources Page for Employees

Following the Human Resources-focused Town Hall held on June 25, the Staff FAQs which were previously housed on this website will now reside directly on HROE COVID-19 Resources for Employees website (accessible through the HROE website, under COVID-19 Updates). This staff-specific page will also contain important resources related to the gradual reopening of our campuses.

This page will only be accessible to current Humber employees (i.e. an employee with an active employee ID or N number to sign in).

Please refer to this website for answers to your questions from both the All-Employee and Human Resources-focused Town Halls. For all general updates or student-specific information, please continue to visit here.