Frequently Asked Questions

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General Questions

What do I do if I have or think I have COVID-19?

If you are feeling unwell, do not come to campus. We ask that if a member of the Humber community has or thinks they may have COVID-19 to confidentially email or call 416.675.5007. The email and phone number are monitored by regulated health professionals from the Student Wellness and Accessibility Centre and members of the Occupational Health and Safety team. They will respond and consult with Toronto Public Health to determine next steps, if needed.

The email and phoneline will be monitored Monday to Friday from 7 a.m. until 10 p.m., and Saturday and Sunday from 10 a.m. to 2 p.m. Responses can be expected within four hours, except at the end of the timeframe when a response will be given the next day.

Are Humber College campuses open?

For the Fall term, on-campus learning will only occur for courses where it is safe, in keeping with public health guidelines and necessary to do so. The amount of time that students will be required to be on campus will be limited to attend those specific courses identified for on-campus delivery. Staff and students will only be permitted on campus for the minimum time required to carry out necessary teaching, learning and administrative functions.  

Is the Humber Child Development Centre/daycare open?

Humber’s Child Development Centre is closed until further notice. We will monitor the situation and advise families as soon as anything changes.

Is the gym/fitness centre open?

The gym/fitness centre remains closed until further notice. 

We are monitoring provincial guidelines as well as information provided by fitness centres and sports organizations. Decisions about athletics and athletic facilities will be shared as they are made. 

Are Humber’s Community Employment offices operating?

All five Humber Community Employment Services Offices will continue to provide all resources and services by phone and internet until it is deemed safe to return to the community locations. Updates regarding online services are available here. When services resume at the locations this link will be updated. 

What safety measures are in place on campus?

New health and safety measures have been put in place, including the mandatory wearing of masks in indoor spaces.

Masks are to be worn within all areas of campus buildings, with the only exemptions for employees working in private offices and/or personal workspace where 6ft of physical distancing can be maintained. In addition, students and employees who are unable to safely wear a mask due to medical reasons will be exempt.

Humber will be providing two reusable cloth face masks to each staff or students returning to campus.  

Physical distancing is also required, wherever possible. 

What if people are not following social distance regulations on campus?

Clear guidelines and protocols will be shared before on-campus activity gradually resumes, including how physical distancing will be monitored/enforced. 

Student FAQs - Fall Term

When does the Fall term start?

The Fall Semester begins on Tuesday, September 8, 2020 and ends on Friday, December 18, 2020. For all of the latest date and deadline information, view the Academic Calendar ( 

What will happen with Fall Orientation?

Fall 2020 Orientation is online! For more information please visit to complete your virtual Meet Your Faculty Sessions registration (September 1st-3rd), view the Welcome Month Events Calendar (September 8th-30th), and your Online Orientation Blackboard Module (Available August 24th - throughout the academic year)!

Connect with us online via @humbernorthfye and @fyelakeshore or on our website by clicking here (

How will my Fall term work study/internship/placement be impacted?

Work-Integrated-Learning remains an important part of our program delivery. Each program will determine how it is integrated into respective curriculum during the Fall term. This includes off-campus activity such as field and clinical placements. 

When is the last day to drop courses for Fall Semester?

The last day to drop a course and receive a refund is Monday, September 21, 2020. The last day to withdraw from a course without academic penalty is Friday, November 20, 2020. 

How do I know if my program/courses will be online?

Sixty per cent of our programs will be offered entirely online, with the remainder having both online and in-person components. All electives will be delivered online. 

A complete list of programs and their mode of delivery can be found here. Course-level information is listed on the program pages on 

On-campus learning will only occur for courses where it is safe and necessary to do so. The amount of time that students will be required to be on campus will be limited to those specific courses. Courses with in-person requirements will likely also have online components. 

What if I don’t feel safe coming to campus?

The health and safety of the Humber community remains our top priority. As we look ahead to gradually reopening campuses, we will be providing guidance related to the use of personal protective equipment (PPE), physical distancing, staff/student ratios, screening, cleaning, and other such health and safety measures as set out by government, local health agencies and industry/sector organizations.  

On-campus learning will only occur for courses where it is safe and necessary to do so. The amount of time that students will be required to be on campus will be limited to those specific courses. 

If you have program-specific concerns, please contact your Program Coordinator.  

Since the Fall term will be delivered both online and in-person are there any reductions in fees?

While the Fall term will be different this year, we remain committed to giving you a great online learning experience; helping keep you connected; fostering an environment of wellness, kindness and inclusion; and doing our best to be flexible. As always, we are focused on your future.

Post-secondary tuition and fees are established by the College in accordance with requirements from the Ministry of Colleges and Universities. Tuition fees support the cost of academic program delivery and the general operations of the College.

Tuition is not specific to location or mode of delivery (in-person or online); it is primarily for the instruction, assessment and administration of program delivery, which is ongoing. These are costs that continue during this time and are ineligible for refund or rebate.

Humber has undertaken a full assessment of compulsory ancillary fees for the Fall 2020 term. The goal of the assessment was to determine which fees should be reduced while ensuring that all virtual supports for meaningful online learning and an enhanced set of virtual student services are provided to our students. Additionally, we expect some on-campus services will be offered in accordance with public health and safety guidelines. Wherever possible, we reduced compulsory fees and are passing any potential savings on to students.

For the Fall 2020 Term only, students will not be charged for the following items:

  • Athletics & Recreation - $44.92
  • Student Buildings - $58.00
  • Student Records - $8.24
  • Campus Safety - $4.45
  • Student Government and Enhanced Student Experience - $23.75

Total Reduction in Ancillary Fees for Fall 2020: $139.36.

​Program-specific ancillary fees have also been fully assessed to identify the necessary supply or activity costs required in order to successfully deliver the program’s learning outcomes in the Fall term. Where the course material or activity would no longer be offered or required, the fee has been reduced or removed completely. For example, uniform, headshot, field trip, venue use, guest speaker, in-person training, admission or placement costs.

In some cases, there was an increase in program ancillary fees to accommodate individual student lab kits or materials, where they may previously have been shared. This will allow us to meet health and safety guidelines while delivering the course. Program fee information for Fall 2020 can be found on individual program pages or in printer-friendly format here.

IGNITE Optional Fees

IGNITE is committed to providing the best student experience possible, both on-campus and online. This is why IGNITE has waived the optional social engagement fee for all students for Fall 2020 while bringing you the events and social opportunities you love.

As with Fall 2020 fees, we will assess Winter 2021 Term fees to ensure they reflect the services/supports students can access as the situation continues to evolve.

To ensure students are able to plan for the upcoming term, all posted tuition and ancillary fees are accurate and up to date. Financial aid information can be found on our website: Students may also email with questions.

Am I able to pay my Fall tuition fees in instalments?

The balance of Fall tuition fees will be due on Monday, September 21, 2020. A payment plan application will be made available to students who may not be able to pay the full tuition balance by the due date. Details will be shared with registered students once available.  

Tuition fees must be completely paid before a student can register for a future semester or graduate. 

Financial aid information can be found on our website: Students may also email with questions. 

Will there be a reading week during the Fall term?

Fall reading week is scheduled for Monday, October 26, 2020 to Friday, October 30, 2020. 

Will varsity athletic events be allowed?

The Ontario Colleges Athletic Association (OCAA) and its members have decided to suspend the varsity athletic schedule for the 2020 fall semester.

Sports affected by this decision include baseball, softball, rugby, rugby 7’s, soccer, golf, and cross-country running.

The OCAA made this decision in order to further reduce the potential exposure to COVID-19, and protect the health and safety of everyone involved in varsity sports, particularly our student athletes, coaches, athletic staff, and fans. The suspension of the fall varsity schedule is also due to member institutions providing a hybrid model of program delivery in the fall semester, meaning a minimal number of students and staff on campus.

For the 2021 winter semester, basketball, volleyball, badminton, curling and indoor soccer are scheduled to continue, with a reduced schedule. The OCAA will monitor the situation on an ongoing basis and make a decision in the fall semester on the status of the Winter 2021 schedule.

We know this is disappointing news for those of you who are fans of our varsity sports teams and our remarkable athletes. Varsity sports are an important part of the overall experience here on our campus. It was a difficult decision, but the right one to make. The health and safety of our campus community is our top priority. To our athletes and employees who are affected by this decision, we appreciate you and we are here to support you.

I would encourage all of us to acknowledge the impact on our fall varsity athletes and prepare to cheer on those who are scheduled to compete during the winter semester. We look forward to a full resumption of varsity sports here on campus as soon as we are able.

For more information, you can visit the OCAA website at

Will the Bookstore be open? How will lineups be dealt with?

Yes, the bookstore will be open. For detailed information visit  

Additional bookstore information can be found on the Student Services Update page:  

Will the Test Centre be open?

The Test Centre will be offered remotely until it is safe to reopen. 

Additional Test Centre information can be found on the Student Service Update page:

Will Campus student jobs be available?

We anticipate that there will be some student employment opportunities available. These may look different than in previous terms and will be dependent on evolving operational needs. Some positions are expected to be designed to allow for working remotely.  

IGNITE part-time positions will still be offered to students for Fall 2020, in a remote format. You can see available jobs and apply online at

Will on campus food and retail services be available during the Fall term?

Food and retail services will be offered with limited menu choice. Following an assessment of student and staff need, only some outlets may be permitted to open for the Fall term.  

Will there be any differences to student services?

Student services will remain primarily online for the Fall term. Please see the latest list of services and their mode of delivery here. When we are able to open libraries, computer labs, study and other spaces, there will be strict rules about physical distancing, and limited numbers of students will be allowed in these areas and on campus. 

IGNITE’s Dispute Resolution Clinic is operating online via email and Zoom on Tuesdays and Thursdays. Appointments can be made on our website at

The Sleep Lounge, and Soup Bar will be closed for Fall 2020.

For more information about IGNITE services, visit our website at, and our Instagram, Twitter and Facebook pages for updates.

Will student events happen on Humber campuses?

Decisions about large gatherings and events scheduled for September 2020 and beyond will be done on an individual basis. 

The majority of IGNITE’s events and programming will be held online for Fall 2020. Information about current and upcoming events and services can be found on our website at, and on our Instagram, Twitter and Facebook pages.

What is happening with Fall Convocation at Humber?

As public health and government recommendations continue to evolve, Humber is evaluating the best options for Fall 2020 Convocation. In order to ensure we base this decision on the latest information, we will be waiting to determine next steps until late September. Decisions will be shared with the Humber community in the weeks ahead. 

Am I able to rent a locker on campus?

Yes. Lockers will be available and are free for the Fall 2020 semester. Students should follow the regular locker rental process on MyHumber Services. Completing a payment is not necessary.  

Will the library be open?

The library will remain closed until further notice.  

During the Fall 2020 semester, Humber libraries will provide alternative access to the college’s print textbook collection and are developing new approaches to acquiring course textbooks. With many courses being offered solely online, and with students having limited access to campus, we are focusing efforts on optimizing existing electronic resources and consulting with faculty as to which new resources or tools are required. 

Where can I eat on campus?

Selected food and retail services will be open on campus, offering limited menu choices. The current list can be found here.  

Are computer labs available for use?

Open access computer labs are closed until further notice. It’s possible that a class may be scheduled in a computer lab during the Fall term.  

Will water refill stations be operational?

Students, and anyone else accessing campus, should bring a reusable water bottle with them to campus. Water bottle filling stations are working. The water fountain functions have been turned off. Individuals will be unable to drink directly from the fountain.  

How many people are permitted in an elevator at one time?

To ensure physical distancing measures are followed, all elevators at Humber will have a two-person capacity.  Once in the elevator, maintain distance from the other person and face away from each other. Physical distancing signage will be posted in and near all elevators. 

If I am being harassed as a result of COVID-19, where can I go to report it?

The Ministry of Health and Centers for Disease Control and Prevention recommends not to make assumptions about the risk of students, faculty or staff based on their ethnicity or travel history. Every member of the Humber and the University of Guelph-Humber's community has the right to be treated with respect and dignity and to be welcomed and supported on our campus.

If you feel you have been targeted based on any of the above factors, you should discuss the matter with the Human Rights office by emailing

If you need immediate assistance, contact 911. For an on-campus safety concern, contact the Department of Public Safety at 416.675.6622 ext. 4000 (24 hours a day/7 days a week).

Will public transit still service Humber campuses?

Humber has been in contact with Brampton Transit, Toronto Transit Commission, GO Transit and MiWay regarding some students being back on campus during the Fall semester. Please check your transit service website for bus routes and schedule.

Is the campus dental office open?

The college’s dental office will reopen with strict safety measures and infection control guidelines. For more information or to book an appointment visit

Is the games room open (IGNITE)?

IGNITE’s office including the games room will remain closed until further notice. To contact IGNITE visit 

Will we be emailed if services re-open or will it be on the website only?

The Humber Campus app will have information regarding services available and operating hours. Students can also visit for the most recent information. Humber’s Registrar’s Office continuously emails students with campus and college updates. 

How often will high-touch areas (i.e. washrooms, elevators, etc.) be sanitized?

Humber has a dedicated disinfection team that will rotate around the campuses continuously disinfecting high touch surfaces. This includes door handles, railings, elevator buttons, vending machines, parking machines, drinking fountains etc.  

A product called Aegis has been applied to all high touch point surfaces, which works on a microscopic level to kill any viruses that come in contact with it. Though regular disinfecting will continue, Aegis provides another layer of protection between cleanings.

Washroom cleaning depends on location and use. For example, the LRC first floor is hourly because of the high use, while some of the quieter ones are five times a day. 

I am concerned my classmates are not following appropriate distancing measures in class. Who can I report this to?

Please contact your professor or confidentially email or call 416.675.5007. A regulated health professional from the Student Wellness and Accessibility Centre or a member of the Occupational Health and Safety team will respond and consult with Toronto Public Health to determine the next steps if needed. 

Will parking be free?

For the Fall semester, daily parking at all campuses is complimentary to all students and employees who need to attend the college. Parking permits will not be sold for the Fall semester. Information about student and employee parking permit sales for the Winter 2021 semester will be posted/announced by November 1, 2020. 

Will the Real Estate program office be open?

The Real Estate program office is closed until further notice. All parts of the Real Estate Salesperson program are online. Please visit  

Will the print shop be open?

The Xerox Print Centre at Humber’s North Campus will be open starting Tuesday, September 8, 2020. The centre will operate Monday to Friday from 9 a.m. to 5 p.m. 

Can I hang out and study outside on campus grounds?

Yes, staff and students can use the campus outdoor space, but please maintain physical distance from one another. 

Will fitness centres be operational?

Humber will began to gradually reopen fitness centres to staff and students living in residence on September 8 at both North and Lakeshore Campus. With the goal to limit the number of people in the centres, we will consider further reopening the centres on an appointment basis later in the Fall term. Additional details will be provided in the weeks ahead. 

Is there somewhere I can go if I have an in-person class and an online class back-to-back?

Students in this situation will receive a direct email from the Registrar's office with details about available options. 

Will students have access to printers on campus?

As part of the Health and Safety protocols in place on campus at Humber, we are not currently offering students access to printers as we normally would. 

Alternatively, the Xerox Print Centre at Humber’s North Campus is open Monday to Friday from 9 a.m. to 5 p.m. if needed. 

Student FAQs - Winter Term

When will the Winter 2021 term start?

As we work to plan the upcoming terms, we have adjusted the start of the Winter term. It will now take place from January 18, 2021 to April 30, 2021.  

Due to later Winter start, will the reading week get eliminated?

Winter 2020 reading week is scheduled from Monday, March 8, 2021, to Friday, March 12, 2021.

Has the new Winter 2021 Academic Calendar been posted?

The latest Academic Calendar is available here.  

When will a decision be made regarding the delivery of the Winter 2021 semester?

Humber will make decisions about the Winter 2021 term in keeping with the latest direction from government and public health authorities. These decisions will be shared as they are made. 

Financial Assistance

Is there financial help for students?

The Support our Students (SOS) Fund has been established to assist new and returning students who are experiencing financial hardship due to the COVID-19 pandemic and are/will be studying full-time in the Fall 2020 term. Applications for assistance will be considered based on the following criteria: 

  1. Financial hardship due to job loss;
  2. Increased living and educational costs such as access to WIFI/data, computer equipment, and/or change of residence, etc.

Application instructions are included in the FAQ section below.

Students are also encouraged to review government financial aid opportunities at Students can continue to enquire about financial need assistance by contacting

What is the Support Our Students (SOS) Fund and how can I apply for funding?

The Support Our Students (SOS) Fund has been established to assist new and returning students who are experiencing financial hardship due to the COVID-19 pandemic and are/will be studying full-time in the Fall 2020 term. Applications for assistance will be considered based on the following criteria: 

  1. Financial hardship due to job loss;
  2. Increased living and educational costs such as access to WIFI/data, computer equipment, and/or change of residence, etc.


The SOS Fund is available to returning domestic and international students registered to study full-time in a post-secondary program for the Summer 2020 semester. 

Students who demonstrate additional financial need to cover basic cost of living and studying costs could be considered for top-up funds in addition to the COVID-19 Bursary. 

Name of bursary application on MyHumber: 

COVID-19 Bursary

Application details: 

To apply, you must complete the Interactive Budget Calculator online at MyHumber > Student Awards and Financial Aid > Apply for Student Aid > Select Aid Year: Academic Year 2019-2020 > Select Aid Period > Summer Term 

Select the appropriate application:

Domestic Students: COVID-19 Bursary (Domestic Students)

International Students: COVID-19 Bursary (International Students) 

You will be required to provide a statement outlining how the COVID-19 situation is affecting your finances as well as an accurate estimate of your income, savings and expenses for your study period.

Award amount and process:

Once your application is submitted, you can expect a response within 5-7 business days.

If your application is approved, $500 will be awarded as a tuition bursary and credited to your student account. The bursary will go towards the tuition balance first. Any subsequent credit would then be paid out to you.

We are here to help with any questions you may have about financing your education during these challenging times. 

Domestic students requiring further assistance can contact to ask about Financial Need bursaries or with questions regarding budgeting, planning and other funding options. 

International students with questions about financial aid can connect with the International Centre by emailing All enquiries can expect a response within 24 to 48 hours.

How can I help support students?

You can make a donation at Every dollar makes a difference.

What kinds of costs do students and their families need help with?

Students need support for tuition and other educational expenses as well as food, housing, medical and travel expenses.

What is the criteria for students to qualify for this financial support through the COVID-19 Support our Students fund?

All Humber students (domestic and international) are eligible for emergency funding if they are currently registered and they demonstrate financial need to cover their tuition, educational and cost of living expenses.

In addition to the COVID-19 Support our Students Fund, what other supports exist for students?

Humber offers a number of scholarships and bursaries for students.

As always, financial aid information can be found on our website. Students may also email with questions or to apply for support.

In addition to OSAP, other types of student support from the government can be found here.

Student/Public FAQs

What if I need support with online learning/classes?

We have created a Student Learning Kit to provide help with Blackboard, other online tools and tips for online learning. There is also information on how you can connect with Open Learning Centre staff for support by email or phone. The Kit can be found at

Can I contact Humber's call centre right now?

The Contact Centre is open and ready to answer your questions.  You may contact us at 416-675-3111. 

Our hours of operation are:  

Monday to Friday from 8:30 a.m. to 4:30 p.m.

You can also reach us by email at   

Am I able to access campus/my locker?

Contents in the lockers have been cleared. If you didn't pick up your items, please email to arrange to pick up. All contents will be stored until September 30, 2020.

Will there be any changes to tuition fees?

Post-secondary tuition and fees are established by the College in accordance with requirements from the Ministry of Colleges and Universities. Tuition fees support the cost of academic program delivery and the general operations of the College.

Tuition is not specific to location or mode of delivery (in-person or online); it is primarily for the instruction, assessment and administration of program delivery, which is ongoing. These are costs that continue during this time and are ineligible for refund or rebate.

To ensure students are able to plan for the upcoming term, all posted tuition fees are accurate and up-to-date. As always, financial aid information can be found on our website: Students may also email with questions or to apply for emergency support.

Will Humber-sanctioned international travel (Study Abroad, Exchange, Work placement etc.) be permitted during the Fall term?

Humber has decided to cancel all Humber-sanctioned international travel for students, in all countries between now and December 31, 2020.

We will work with students to address the financial and academic impacts of these cancellations. Students who were scheduled to participate in these activities should contact their study abroad coordinator or program coordinator to discuss the next steps. 

Are there mental health counsellors to assist Humber students?

Humber’s Student Success and Engagement (SSE) department is constantly monitoring the number of requests they receive for counselling and other mental health services.  

Counselling is available through a combination of remote options. Students can visit for more information. To connect the SSE team, students can submit an appointment request to or call 416-675-5090 for North Campus, Centre for Trades and Technology and Orangeville Campus, or 416-675-6622 ext. 3331 for Lakeshore Campus. 

If at any time students need immediate personal support or counselling, there are resources to help. They can access the Good2Talk Helpline at 1-866-925-5454, email the Student Wellness and Accessibility Centre at during office hours, or use Therapy Assist Online, which provides online and mobile tools.  

What should at high risk/immunocompromised students do if their program requires returning to campus for certain courses?

The health and well-being of students is the top priority for Humber. If students cannot come to campus due to health reasons, they should contact their Program Coordinator to discuss their options. They may also contact Accessible Learning Services to discuss accommodation options.

What Accessibility Services are available?

Humber’s Accessible Learning Services department is here to support students every step of the way through their Humber journey. Detailed accessible learning services information can be found here.  

Humber’s Open Learning Centre also provides tutorials, workshops and other support with online learning. Additional information can be found here

The Test Centre will provide support for students who require the reader scribe accommodation remotely for the Fall until it is safe for us to reopen. Once reopened, we would be able to support all other accommodations within the Test Centres. All other classroom accommodations are to be supported by faculty in the remote environment. 

International Student Questions

Am I able to travel back to my home country for my internship/placement this Fall? Will I be allowed back afterwards?

Each case is unique. Please make sure that you have discussed your plans with your Placement Advisor/Program Coordinator. Please also ensure that you have communicated with one of our International Student Advisors regarding the immigration rules that are currently in place. You can get in touch with them through this contact form: 

The most up-to-date information for travelers to Canada can be found here.  

All travelers entering Canada must quarantine for 14 days upon their arrival. This is mandatory even if you have no symptoms. More information is available here.

Please keep in mind that permission to re-enter Canada is at the discretion of Canadian officials. 

I have an AIP (Approval in Principle) letter. Can I study?

If your study permit application passed stage 1 processing, you would receive a letter in your online account. The letter will tell you if you can commence your studies online while waiting for a final decision on your application. Please upload this letter onto MyHumber. Note, an AIP approval is not a guarantee that your study permit application will be approved. 

Refund information is available here.

My study permit application is still in process. Can I study?

You may begin your studies online from outside of Canada if you applied for your study permit before your fall 2020 program starts, and your semester is delivered through an online format. Note, there is no guarantee that the study permit application will be approved. 

If you are currently inside Canada, you must have a valid study permit to study in a program that is more than 6 months in length.

If you are taking a hybrid program you must have a valid Canadian study permit or a letter of introduction from IRCC dated on or before March 18, 2020.

For refund information please visit:

Where do I go for more information?

Please send questions directed to Humber's International Centre, through the contact form

For the latest updates related to COVID-19, visit and check out Humber College and Humber Global social media accounts.


What support services and mental health resources are available to me, other than Humber's ones? 

Post-secondary students can access:  

Should international students leave Canada?

If you choose to return to your home country, the College will work with you to ensure that you can complete your current studies remotely or in subsequent semesters. 

Humber is following the Canadian Government's guidelines and directives concerning travel. You should decide what is best for you, depending on your specific situation. You may contact Humber's International Centre through this Contact Form

Is Humber's International Centre open?

The International Centre offices at both Lakeshore and North Campuses are open to current International students for the month of September 2020. Both offices will be open on Tuesdays and Thursdays from 10 a.m. to 3 p.m. If you'd like to get in touch with us online, please use our contact form:

If you plan on visiting the campus you must review the information on this website and follow all required guidelines:

What will happen to my Post-Graduation Work Permit Program eligibility if some or all of the Fall 2020 and/or Winter 2021 term of my program is delivered online and I am currently studying outside Canada?

No decisions about program delivery at Humber have been made for Winter 2021.

You’re still eligible for a post-graduation work permit if you can’t travel to Canada at this time due to travel restrictions and

  • you have a study permit
  • you’ve been approved for a study permit
  • you applied for a study permit before starting your study program in the spring, summer or fall 2020 semesters, or
  • you will apply for a study permit before starting your study program in the January 2021 semester

If you’re in this situation, you can begin your classes while outside Canada and

  • complete 100% of your program online if
    • your program is between 8 and 12 months in length, and
    • you started your studies between May and September 2020
  • complete up to 50% of your program online (until April 30, 2021) if you complete the other 50% of your program in Canada
  • complete up to 50% of your studies online (until April 30, 2021) if
    • you’ll graduate from 2 different eligible study programs within 2 years of each other
    • 1 of the programs started between May and September 2020
    • each program is at least 8 months long, and
    • you complete at least 50% of the combined length of the programs in Canada

If you apply for your study permit before starting your program, any time spent studying online from outside Canada since spring 2020 now counts toward the length of a post-graduation work permit. (Before, only the time spent studying online after you were approved for a study permit counted.)

You won’t have time deducted from the length of your post-graduation work permit for studies you complete outside Canada until April 30, 2021.

Policies are subject to changes, please refer to the IRCC website for updated instructions and guidelines:

What will happen to my Post-Graduation Work Permit Program eligibility if some or all of the Fall term of my program is delivered online, and I am currently studying in Canada?

If you graduated or will graduate from a DLI that offers PGWPP-eligible programs, you’re still eligible for a post-graduation work permit if

  • your in-class courses in Canada are moved to an online-only format because of COVID-19, or
  • you had to put your studies on hold or study part-time because of COVID-19 during the winter, spring or summer 2020 semesters


If a program of study longer than 6 months in duration is now offered completely online because of health and travel restrictions related to COVID-19, a study permit is still required.


If you have any questions regarding the PGWPP please see IRCC’s website ( NEW LINK, please update

 for more information or contact our International Student Advisors using this contact form. Due to the increase in enquiries that we are currently receiving, our response time is approximately two weeks. 

Will I be allowed to travel to Humber?

Students are exempt from the travel restrictions and are able to enter Canada if you’re travelling for a non-discretionary or non-optional purpose AND

  • you’re an international student who has a valid study permit or
  • you were approved for a study permit on or before March 18, 2020, or
  • you’re coming from the United States

Please check IRCC’s website for the most recent update on the above policy. If you are planning to travel you should fill out the Fall 2020 Decision Form and we will assess your request:

If you are eligible to travel we will provide you with a travel support letter. We are not issuing travel letters for January 2021 at this time. Please keep in mind that permission to enter Canada is at the discretion of Canadian officials. 

Will I have to quarantine upon arrival?

You must have a plan to quarantine for 14 days when you arrive in Canada. This is mandatory, even if you have no symptoms. If you don’t have a quarantine plan, you should not travel to Canada. 

Please check IRCC’s website for more information. PLEASE INCLUDE THE LINK

Humber is required by the Canadian government to collect quarantine information from every arriving international student due to current global travel and pandemic conditions. If you do not provide us this information, we are required to report to Canadian immigration authorities that this was not provided to us.  Please let us assist – complete this form as soon as possible.

If you are already in Canada, please complete this form as well. We require information regarding your quarantine plan (location, date started, etc) to report to the Canadian government.

All students who returned to Canada within two weeks of the start of classes need to be tested for Covid-19 as a part of their arrival process.  You must get tested at one of the testing centres in the GTA once quarantine is completed. You must wait until your quarantine is finished, then go to one of the testing locations for the test. Do not break your quarantine to go for a Covid-19 test.

Testing sites are available throughout the GTA – there are 28 test locations throughout the GTA.  You may choose the testing location most convenient for you. Please visit the link below for more information

There are two apps available to support your arrival in Canada,

  1. Please download the iCent Humber COVID-19 Arrival App if you have not already so. This App is mandatory for all new students who are arriving in Canada for Fall 2020 and it includes valuable information on arrival into Canada, information on quarantine and contact details, as well as a daily check in for students.


From your app store, search and download the iCent App. Once you open the app, a welcome page will display. Available for IOS and Android.

Under “Choose an applicable program area to login” select Humber COVID-19 Arrival App.

  1. The Government of Canada is encouraging international students and their co-arriving immediate family members to download the ArriveCAN app prior to arrival into Canada and complete the information required. 

Use this mobile app to speed up your arrival process in Canada and spend less time with border and public health officers. Submit your information easily and securely using the app within 48 hours before arriving in Canada. The app helps you to:

  • provide mandatory information that's required for entry into Canada
  • reduce your wait time and points of contact at the border
  • provide the Government of Canada with voluntary updates on your quarantine compliance and the development of any symptoms during the 14 days after arriving in Canada

Download the ArriveCAN app. Available for iOS, Android or web format.

For more information on quarantine, please visit Humber's website:

What options do I have for the Fall term intake? Can I defer my offer?

You may be able to defer your Fall (September) 2020 offer to January 2021. As Humber does not offer all our September programs in January, you may choose an alternate program available, or you may choose to re-apply for the Fall 2021 semester.  


Unfortunately, seats in a program cannot be guaranteed if you choose to defer your Fall 2020 classes. Please visit for current information on program availability: this information is updated regularly. 

How do I apply for a study permit when all of the visa offices are closed?

You can apply for your study permit online through the IRCC website. Apply online and check your country-specific instruction guide.

How do I complete my biometrics if the biometric centres are currently closed?

As a temporary measure, students inside Canada are exempt from giving biometrics if you are applying or have an application in progress:

·       to extend your stay as a student, worker or visitor 

·       to restore your status as a student, worker or visitor 

·       for a work or study permit 

·       for a visitor visa 

·       for a temporary resident permit

This exemption does not apply if you're outside Canada.

For students outside of Canada, If the biometric centres are currently closed in your country, your study permit application will be placed on hold. This will not negatively impact the visa officer's decision on your study permit application. See IRCC's website for more information. 

Specific situations will be addressed with the individual student with the International Centre and their specific Faculty.

What will happen if I am in a two-semester program, and I have already taken 50 per cent of my program online?

Students who may be in this situation will be contacted by the International Centre to discuss their options.

I am an international student and would like to return home. What does that mean for my classes?

You must ensure your immigration status remains up-to-date to be eligible to re-enter Canada and apply for a postgraduate work permit. Please contact one of our International Student Advisors regarding your ability to return to Canada. You can get in touch with them through this contact form:

How can I get my health insurance card?

You will be able to print your health insurance card starting approximately on September 17, 2020. 

You will need to pay out-of-pocket for expenses before you being officially enrolled in Morcare; you can submit the receipts once you have been added to the coverage plan. 

I am studying from my home country: can I opt-out of health insurance?

If you live in your home country, you will have the opportunity to opt-out of the OHIP Alternative and Extended Health and Dental insurance plans for the Fall 2020 semester; an opt-out form was sent to all students the week of August 31, 2020. If you are living in Canada (in a province or territory other than Ontario) or in a country other than your home country, you will remain on the plan as the insurance provides 90 days of coverage during Fall 2020 if you are outside of Ontario and outside of your home country. 

I already have OHIP coverage: can I opt-out of health insurance?

If you have existing OHIP coverage you will have the opportunity to opt-out if you can show proof of OHIP coverage valid until August 31, 2021 (or until your graduation date). You will receive opt-out information on September 11. You have until September 30 to opt-out. If you have opted out in the last academic year (due to existing OHIP coverage), you will need to submit a new opt-out application for the 2020-2021 academic year. 

Can I add a family member to my health insurance?

If you wish to add a family member/family member to your health insurance plan, you must complete the opt-in form on the website before October 9, 2020.

Is Humber still planning to move forward with the International Graduate School in January 2021?

Plans are ongoing for the International Graduate School. We still expect to open in January 2021 with a small number of programs. Academic delivery of those programs will be determined closer to the opening date. Once the decision is made, the information will be communicated to the IGS students.

What is Humber's international refund and deferral policy for fall 2020?
What will happen if I am in a two-semester program and I have already taken 50 per cent of my program online?

Students who may be in this situation will be contacted by the International Centre to discuss their options:

What should I do if I start studying online and IRCC denies stage 2 of my study permit application?

You may continue studying for the September 2020 semester, but you will not be eligible to continue your studies at Humber the following semester – January 2021. You can also apply the credits you earn towards future studies at Humber. You may request a refund up until October 16th, 2020. Beyond that date, no further refunds will be granted. See graduated refund policy here:

What is the last date for me to submit my IRCC study documents to Humber so I may begin studying for the Fall 2020 semester?

You must upload your IRCC study documents onto MyHumber by September 15, 2020.

You can begin your studies online from outside Canada if you uploaded the letter of submission before September 15, 2020. When you receive the AIP or the study permit approval (LOI), you must inform us by uploading the documents onto MyHumber. You must upload all the letters and documents you receive from immigration.


Will Humber Residence be open?

The residence remains open with limited occupancy for the Fall term. Residence accommodations will only be available for students who must be on campus for academic purposes in the Fall term, as well as students with exceptional circumstances who have no other accommodation options. Some spaces are still available, so we continue to encourage students to apply and add themselves to the waitlist. If they meet the criteria above, and a space becomes available that they are eligible for, we will offer on a first-come, first-served basis.

How will my stay in residence be affected during the Fall term?

We are expecting that there will continue to be restrictions in place in residence during the Fall term to reduce the potential spread of COVID-19, including the closure of lounges, studies and the community kitchens. No guests will be permitted, and the cafeteria will operate on reduced hours with a focus on to-go meals.

What health and safety measures will be put in place in residence?

The residence is open and continuing to follow the flu-season cleaning protocol, which includes an increased frequency of cleaning of high-touch areas with a hospital-grade disinfectant. Common washrooms are cleaned at least twice daily. All common areas in the residence remain closed, including lounges, studies, the North Residence fitness room, and the community kitchens. Masks must be worn in hallways and other common areas, and students are asked to follow the same physical distancing measures they are currently taking (maintaining 2 m from others).

Limited, social distancing seating will be available at the Food Emporium, Trades Café, Lake Café and Arena Café.

What will residence be doing to ensure safety in the Fall?

The safety and well-being of our students and staff is always our top priority. The following measures will be in place in the residence until further notice in order to help reduce the potential spread of COVID-19: 

  1. A reduced number of students will live in residence during the Fall term to ensure physical distancing measures can be taken,
  2. Residents living in single-style accommodations will be assigned a specific toilet/sink/shower with one other person. Residents living in suite-style accommodations will be assigned one student per suite,
  3. Guests will not be permitted in residence,
  4. Lounges, studies, the fitness room, and the community kitchens will be closed, with the exception of limited microwave/sink access for students living in single-style rooms,
  5. The cafeteria will be open on a reduced schedule. Limited, social distancing seating will be available at the Food Emporium, Trades Café, Lake Café and Arena Café.
  6. Cleaning of high-touch areas is occurring more frequently with a hospital-grade disinfectant, and common washrooms are cleaned at least twice daily.
  7. Staff will monitor and enforce no group social gatherings in residence, and encourage safe social/physical distance,
  8. Residents and staff must wear masks in hallways and common areas and should maintain 2m distance from others wherever possible.
Dining Plan requirements: With limited access around the campus, how will it impact the dining plan?

Dining plan values will remain the same, and we expect that there will be a focus on to-go food and the seating areas will be closed.  The North Campus Food Emporium and Residence C-Store, the Lakeshore’s Lake Café in AB and Birmingham Arena Café, and Carrier Drive’s Trades Café will be open this Fall.

Can I have guests visit me?

Guests are not permitted in residence until further notice.

My program was deferred until Winter/I only have online classes for Fall. Can you hold my room for the Winter term?

Residence rooms will not be held for students who do not have on-site academic requirements for Fall 2020. Deposits will be refunded by the end of June. We expect the Winter 2021 residence application to be available in October, and if you wish to be considered for residence for Winter should more spaces become available, you will need to complete the Winter 2021 application and add your name to a waitlist. At this time, please note that we cannot guarantee a room for Winter 2021, however, any room offers for Winter would factor on-campus academic requirements, whether the student had accepted a Fall 2020 residence offer, and the date of Winter application.

I had been approved for residence for the whole Academic Year 2020-21, but my residence space has been cancelled for the Fall 2020 term. If my classes are on site for the Winter 2021 term, why do I have to re-apply and add myself to the wait list?

The COVID-19 situation continues to change and plans for Winter 2021 academic delivery have not been finalized. As a result, we cannot guarantee residence rooms for Winter. We are asking students whose residence room was cancelled for Fall move in to reapply on the Winter semester application to ensure we have an accurate list of who is still interested in living on campus in the Winter. We expect the Winter residence application to be available in October, as usual, and as we move closer to Winter, Humber will share plans for the term. We have refunded the $500 deposits for any student whose Fall residence accommodation was cancelled by Humber to ensure that students have access to those funds now, and if a student is offered a space for Winter 2021, they will need to pay a $500 for the Winter term.  

What will happen if a student who lives in the residence is required to self-isolate?

As always, Humber and the University of Guelph-Humber follow direction from Toronto Public Health on appropriate measures to take. Students required to self-isolate or quarantine would be encouraged to go home if possible. Where this is not possible, the residence would ensure that the student is placed in a suite for the duration of their self-isolation or quarantine. For access to food during this time, the resident would pre-order meals from the cafeteria to be delivered outside their door daily or could order groceries online and staff would deliver outside their door.

Students who live in residence and need to self-isolate or have tested positive must email the residence at for the North Residence or for the Lakeshore Residence. The residence staff will provide further information and support. 

I’m on the wait list and I have classes on site in the Fall. What are my chances of getting a room offer?

We are prioritizing students with on-campus academic requirements, however, with a reduced capacity for Fall, we are still working through the students who were offered residence spaces earlier. Once we have updated information for you, we will email you with the details. I would strongly encourage monitoring your emails for any important updates, because if a space becomes available that you are eligible for, you will receive the offer by email and will have 48 hours to accept.

Will I still be assigned the same room type I was offered?

We will make every effort to accommodate your preferred room type. However, as we move forward, to ensure that social distancing and operational requirements are met in residence, we may need to reassign some students. If we were no longer able to offer you the room type you were originally offered, we would email you an updated offer as soon as possible. Should you not be interested in the updated offer, your $500 deposit and any other Fall residence fees paid would be fully refunded.

Can I defer my $500 deposit to Winter 2021?

If your Fall 2020 offer has been cancelled, or you have cancelled your room offer in the residence portal before July 1, your deposit will be refunded. We expect the Winter 2021 residence application to be available in October, and if you wish to be considered for residence for Winter should more spaces become available, you will need to complete the Winter 2021 application and add your name to a waitlist. At this time, please note that we cannot guarantee a room for Winter 2021, and any room offers would factor on-campus academic requirements, whether the student had accepted a Fall 2020 residence offer, and date of Winter application.

I’m a University of Guelph-Humber student. When will I know my Fall residence status?

University of Guleph-Humber has not yet announced the specific information about which classes will be on site for Fall 2020, and as soon as this is announced, we will follow up with students individually to provide updated residence information. Students with on-campus academic requirements will be prioritized for residence spaces in the Fall, and an appeal form will be available for students in programs delivered entirely online who have extenuating circumstances making it difficult for them to live offsite. 

Staff Questions

COVID-19 Related HROE Resources Page for Employees

Following the Human Resources-focused Town Hall held on June 25, the Staff FAQs which were previously housed on this website will now reside directly on HROE COVID-19 Resources for Employees website (accessible through the HROE website, under COVID-19 Updates). This staff-specific page will also contain important resources related to the gradual reopening of our campuses.

This page will only be accessible to current Humber employees (i.e. an employee with an active employee ID or N number to sign in).

Please refer to this website for answers to your questions from both the All-Employee and Human Resources-focused focused Town Halls. For all general updates or student-specific information, please continue to visit here.