Frequently Asked Questions

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COVID-19

General Questions

What do I do if I have or think I have COVID-19?

If you are feeling unwell or exhibiting COVID-19 symptoms, do not come to campus. Step-by-step instructions on what to do for specific COVID-19 related scenarios are available here

What if I need support with online learning/classes?

We have created a Student Learning Kit to provide help with Blackboard, other online tools and tips for online learning. There is also information on how you can connect with Open Learning Centre staff for support by email or phone. The Kit can be found at http://bit.ly/humberslkit.

Can I contact Humber's call centre right now?

The Contact Centre is open and ready to answer your questions.  You may contact us at 416-675-3111. 

Our hours of operation are:  

Monday to Friday from 8:30 a.m. to 4:30 p.m.

You can also reach us by email at enquiry@humber.ca.

Humber online and in-person learning activities will continue as scheduled and not be affected by the Toronto and Peel Region lockdown which has been extended until at least March 8.

The amount of time that students will be required to be on campus will be limited to attend those specific courses identified for on-campus delivery. Staff and students will only be permitted on campus for the minimum time required to carry out necessary teaching, learning and administrative functions.  

Is the Humber Child Development Centre/daycare open?

Humber Child Development Centre remains open with a limited capacity of 45 children.

Are Humber’s Community Employment offices operating?

All five Humber Community Employment Services Offices will continue to provide all resources and services by phone and internet until it is deemed safe to return to the community locations. Updates regarding online services are available here. When services resume at the locations this link will be updated. 

Will Humber-sanctioned international travel (Study Abroad, Exchange, Work placement etc.) be permitted?

Due to the ongoing COVID-19 pandemic, Humber has decided to extend the ban on Humber-sanctioned international travel for students, faculty and staff, in all countries until December 31, 2021.

Requests for exemptions in exceptional circumstances will be reviewed on a case-by-case basis and are subject to approval from the divisional Vice President.

How will my work study/internship/placement be impacted?

Work-Integrated Learning remains an important part of our program delivery. Each program will determine how it is integrated into respective curriculum during each term. This includes off-campus activity such as field and clinical placements. 

What if I don’t feel safe coming to campus?

The health and safety of the Humber community remains our top priority. Details about the health and safety measures we have in place on campus can be found here

On-campus learning will only occur for courses where it is safe and necessary to do so. The amount of time that students will be required to be on campus will be limited to those specific courses. 

If you have program-specific concerns, please contact your Program Coordinator.  

The OCAA, in collaboration with the member institutions, have made the decision to cancel the sanctioned varsity athletic season for the 2021 Winter semester.

Sports affected by this decision include badminton, basketball, curling, volleyball and indoor soccer. Ontario Collegiate Recreation (OCR) extramural scheduled activities will also be cancelled (except for online options).

The OCAA recognizes that some members may choose to participate in unsanctioned, exhibition opportunities within the parameters of the regulations set forth by the government and Provincial Sport Organizations. Humber will continue to evaluate options to provide a range of training and competition opportunities for our varsity student-athletes. More information is available at OCAA.com, including an FAQ.

What safety measures are in place on campus?

New health and safety measures have been put in place, including the mandatory wearing of masks in indoor spaces.

Masks are to be worn within all areas of campus buildings, with the only exemptions for employees working in private offices and/or personal workspace where 6 feet of physical distancing can be maintained. In addition, students and employees who are unable to safely wear a mask due to medical reasons will be exempt.

Humber will be providing two reusable cloth face masks to each staff or students returning to campus.  

Physical distancing is also required, wherever possible. 

Will the Bookstore be open?

The Campus Bookstores for the Winter Term will be offering an online shopping experience as well as in-store shopping.

Online orders will be shipped to the customers' homes or an address of their choice within 48-72 hours. If an item is not available in our store, that order will be sent to another Campus Store within our chain for fulfillment. Delivery time for these will be 4-6 days.

In order to provide contactless service, online order pick-up will be handled at the window outside the store (Window in the Wall) at the North Campus.

Additional information (including hours of operation) can be found on the Student Services Update page: humber.ca/updates/student-services-update.  

Will the Test Centre be open?

The Test Centre will be offered remotely until it is safe to reopen. 

Additional Test Centre information can be found on the Student Service Update page: https://humber.ca/updates/student-services-update

Will on-campus food and retail services be available?

Food and retail services will be offered with limited menu choices. Details can be found here.

Will there be any differences in student services?

Student services will remain primarily online. Please see the latest list of services and their mode of delivery here. When we are able to open libraries, computer labs, study and other spaces, there will be strict rules about physical distancing, and limited numbers of students will be allowed in these areas and on campus. 

IGNITE’s Dispute Resolution Clinic is operating online via email and Zoom on Tuesdays and Thursdays. Appointments can be made on our website at http://ignitestudentlife.com.

The Sleep Lounge, and Soup Bar are closed.

For more information about IGNITE services, visit our website at http://ignitestudentlife.com, and our Instagram, Twitter and Facebook pages for updates.

Will student events happen on Humber campuses?

Decisions about large gatherings and events scheduled for September 2020 and beyond will be done on an individual basis. 

The majority of IGNITE’s events and programming will be held online. Information about current and upcoming events and services can be found on our website at http://ignitestudentlife.com, and on our Instagram, Twitter and Facebook pages.

Are there mental health counsellors to assist Humber students?

Humber’s Student Success and Engagement (SSE) department is constantly monitoring the number of requests they receive for counselling and other mental health services.  

Counselling is available through a combination of remote options. Students can visit https://humber.ca/student-life/swac/health-counselling for more information. To connect with the SSE team, students can submit an appointment request to counselling@humber.ca or call 416-675-5090 for North Campus, Centre for Trades and Technology and Orangeville Campus, or 416-675-6622 ext. 3331 for Lakeshore Campus. 

If at any time students need immediate personal support or counselling, there are resources to help. They can access the Good2Talk Helpline at 1-866-925-5454, email the Student Wellness and Accessibility Centre at counselling@humber.ca during office hours, or use Therapy Assist Online, which provides online and mobile tools.  

What should at high risk/immunocompromised students do if their program requires returning to campus for certain courses?

The health and well-being of students is the top priority for Humber. If students cannot come to campus due to health reasons, they should contact their Program Coordinator to discuss their options. They may also contact Accessible Learning Services to discuss accommodation options.

What Accessibility Services are available?

Humber’s Accessible Learning Services department is here to support students every step of the way through their Humber journey. Detailed accessible learning services information can be found here.  

Humber’s Open Learning Centre also provides tutorials, workshops and other support with online learning. Additional information can be found here

The Test Centre will provide support for students who require the reader scribe accommodation remotely for the Fall until it is safe for us to reopen. Once reopened, we would be able to support all other accommodations within the Test Centres. All other classroom accommodations are to be supported by faculty in the remote environment. 

Am I able to rent a locker on campus?

Lockers will be available and are free for the Fall 2020 and Winter 2021 semesters. Students should follow the regular locker rental process on MyHumber Services. Completing a payment is not necessary.  

Is the library open?

The Library and Learning Commons spaces are currently closed.  

A number of Online Services are available. The Library’s Book Pickup Service offers students, faculty, and staff the opportunity to request available print materials for pickup during specific times. 

Are computer labs available for use?

Open access computer labs are closed until further notice. However, some classes may be scheduled in a computer lab during the Winter term.  

Will water refill stations be operational?

Students, and anyone else accessing campus, should bring a reusable water bottle with them to campus. Water bottle filling stations are working. The water fountain functions have been turned off. Individuals will be unable to drink directly from the fountain.  

If I am being harassed as a result of COVID-19, where can I go to report it?

The Ministry of Health and Centers for Disease Control and Prevention recommend not to make assumptions about the risk of students, faculty or staff based on their ethnicity or travel history. Every member of the Humber and the University of Guelph-Humber's community has the right to be treated with respect and dignity and to be welcomed and supported on our campus.

If you feel you have been targeted based on any of the above factors, you should discuss the matter with the Human Rights office by emailing nancy.simms@humber.ca.

If you need immediate assistance, contact 911. For an on-campus safety concern, contact the Department of Public Safety at 416.675.6622 ext. 4000 (24 hours a day/7 days a week).

Is the campus dental office open?

The college’s dental office has reopened with strict safety measures and infection control guidelines. For more information or to book an appointment visit loveyourteeth.ca.

Is the games room open (IGNITE)?

IGNITE’s office including the games room will remain closed until further notice. To contact IGNITE visit ignitestudentlife.com 

How often will high-touch areas (i.e. washrooms, elevators, etc.) be sanitized?

Humber has a dedicated disinfection team that will rotate around the campuses continuously disinfecting high touch surfaces. This includes door handles, railings, elevator buttons, vending machines, parking machines, drinking fountains etc.  

A product called Aegis has been applied to all high touch point surfaces, which works on a microscopic level to kill any viruses that come in contact with it. Though regular disinfecting will continue, Aegis provides another layer of protection between cleanings.

Washroom cleaning depends on location and use. For example, the washroom on the LRC first floor is cleaned hourly because of the high use, while some of the quieter locations are cleaned five times a day. 

I am concerned my classmates are not following appropriate health and safety measures in class. Who can I report this to?

Please contact your professor directly.

Will students have access to printers on campus?

Humber and UGH students who require access to printing/copying/scanning services will be able to do so by visiting the following locations:

  • North Campus – Xerox Print Centre Room H106 -  Monday to Friday from 9 a.m. to 4:30 p.m.
  • Lakeshore Campus – in the hall by the Lakeshore Residence Room R100

Access to monochrome (black & white) and colour printing/copying/scanning is available. Print jobs must be submitted prior to attending the location by using the wireless print feature available at myprinting.humber.ca  

These services are provided in the standard manner as all open learning spaces printing/copying/scanning services.  Additional information is available on the Information Technology Services website: COPY/PRINT/SCAN.

Students wishing to access these print sites will be expected to follow all established protocols set out on the Return to Campus Information website including:

  • Reviewing the Return to Campus video
  • Completing the Return to Campus Agreement
  • Completing the COVID-19 self-assessment on the Humber Guardian app prior to attending campus
  • Display the approval screen to designated staff reviewing the approvals at campus entrances. 

Students coming to campus to use the printers will also be expected to follow all safety protocols reviewed in the Student Return to Campus Handbook and to use the wipes provided at the printing locations to wipe touchpoints on the printer before and after they use it.

Students should be aware that there will be limited staff support onsite to assist them with their printing. They will be expected to undertake their own printing at those sites. There will be staff available to respond to issues with breakdowns or ensure paper and ink supplies are replenished.

Can I hang out and study outside on campus grounds?

Yes, staff and students can use the campus outdoor space, but please maintain physical distance from one another. 

Are fitness centres open?

Humber’s fitness centres at the North and Lakeshore campuses will be closed while Toronto remains in the Grey-Lockdown level in the provincial framework. 

Is there somewhere I can go if I have an in-person class and an online class back-to-back?

Students in this situation will receive a direct email from the Registrar's Office with details about available options. 

What happens if a student doesn't comply with the health and safety measures on campus?

Humber College takes the health and safety of its staff and students very seriously. If a student is found to be non-compliant with the college’s health and safety measures, include coming to campus when they are sick or taking actions counter to the Return to Campus agreement, the situation will be addressed through the Office of Student Conduct and may include disciplinary action in accordance with the Code of Student Conduct. Students who are unable to successfully pass the questions as set out in the Guardian app should stay home and not come to campus.

What do I do if I am feeling unwell or exhibiting any symptoms of being ill as set out in the Humber Guardian app?

If you are experiencing symptoms of being ill or are feeling unwell and are unable to pass the questions on the Humber Guardian app, stay home and do not come to campus. Visit the COVID-19 Reporting at Humber: When and How to Report page for more information on what to do in your particular situation. Students who need to miss class or lab time as a result of following this healthy and safety rule, will be supported.

What do I do if a faculty member is not being supportive of my need to stay away from campus because I am sick?

If a particular professor is not understanding of a student's need to stay home when they are ill, the student should contact their program coordinator or Associate Dean in order to discuss the situation.

Summer 2021

When will the Summer 2021 term start?

The Summer term will run from Monday, May 10, 2021, to Sunday, August 22, 2021. The Academic Calendar is available here.  

When is Summer reading week?

Summer 2021 reading week is scheduled from Monday, June 28, 2021 to Friday, July 2, 2021. The Academic Calendar is available here.  

What is happening with the Summer Semester?

To ensure the health and safety of our community, the programs scheduled to run this Summer will be offered online, with some having both online and in-person components. All electives will be delivered online.  

You can find the complete list of programs, their mode of delivery and course-specific information here.  

Please note that some program/course information may be delayed as delivery for those specific areas may depend on outstanding information from external organizations. If this is the case, we will communicate to the impacted students as soon as possible. 

Student services will remain primarily online for the Summer term. Please see the latest list of services and their mode of delivery.  

What will happen with Summer Orientation?

Summer orientation will run from Monday, May 3, 2021 to Friday, May 7, 2021. For the latest information, please visit humber.ca/orientation. Plans are currently underway for our online Summer Orientation. Be sure to check the Orientation page in April for more details on meeting your Faculty, making connections with your classmates, and more. 

When is the last day to drop courses for the Summer semester?

The last day to drop a course for a refund is Friday, May 21, 2021. The last day to Withdraw from a Course Without Academic Penalty is Friday, July 23, 2021.  

How do I know if my program/courses will be online?

To ensure the health and safety of our community, the programs scheduled to run this Summer will be offered online, with some having both online and in-person components. All electives will be delivered online. 

You can find the complete list of programs, their mode of delivery and course-specific information here.  

Since the Summer term will be delivered both online and in-person, are there any reductions in fees?

We understand that the COVID-19 pandemic has increased financial stress for many students. Financial aid information, including bursaries and scholarships, can be found on our website. If you have questions, please email finaid@humber.ca. We have also posted information about government support for students.

There are no changes to tuition fees for the Summer 2021 term. Tuition fees are established following the requirement of the Ministry of Colleges and Universities. They support the cost of academic program delivery and general college operations. Tuition is not specific to location or mode of delivery (in-person or online), as it funds ongoing instruction, assessment and administration of programs and courses. Humber has also made additional investments to support the transition of most of our courses and services to online delivery.  

Will parking be free for the Summer term?

Information on staff and student parking for the Summer 2021 semester will be posted in April 2021. 

Student FAQs - Winter Term

When will the Winter 2021 term start?

As we work to plan the upcoming terms, we have adjusted the start of the Winter term. The term will run from January 18, 2021 to April 30, 2021. The Academic Calendar is available here

When is Winter reading week?

Winter 2020 reading week is scheduled from Monday, March 8, 2021, to Friday, March 12, 2021. The Academic Calendar is available here

What is happening with the Winter Semester?

To ensure the health and safety of our community, 52 per cent of our programs will be offered entirely online, with the remainder having both online and in-person components. Eighty-four per cent of courses, including all electives, will be delivered online. 

You can find the complete list of programs, their mode of delivery and course-specific information here

Please note that some program/course information may be delayed as delivery for those specific areas may be dependent on outstanding information from external or affiliated parties. If this is the case, we will communicate to the impacted students as soon as possible. 

Student services will remain primarily online for the Winter term. Please see the latest list of services and their mode of delivery. 

What will happen with Winter Orientation?

For the latest information, please visit humber.ca/orientation

When is the last day to drop courses for the Winter semester?

The last day to drop a course for a refund is Friday, January 29, 2021. The last day to Withdraw from a Course Without Academic Penalty is Friday, April 2, 2021. 

How do I know if my program/courses will be online?

To ensure the health and safety of our community, 52 per cent of our programs will be offered entirely online, with the remainder having both online and in-person components. Eighty-four per cent of courses, including all electives, will be delivered online. 

You can find the complete list of programs, their mode of delivery and course-specific information here

Since the Winter term will be delivered both online and in-person are there any reductions in fees?

While the Winter term will be different this year, we remain committed to giving you a great online learning experience; helping keep you connected; fostering an environment of wellness, kindness and inclusion; and doing our best to be flexible. As always, we are focused on your future. 

Post-secondary tuition and fees are established by the College in accordance with requirements from the Ministry of Colleges and Universities. Tuition fees support the cost of academic program delivery and the general operations of the College. 

Tuition is not specific to location or mode of delivery (in-person or online); it is primarily for the instruction, assessment and administration of program delivery, which is ongoing. These are costs that continue during this time and are ineligible for refund or rebate. 

Humber will undertake a full assessment of compulsory ancillary fees for the Winter 2021 term. The goal is to determine which fees should be reduced while ensuring that all virtual supports for meaningful online learning and an enhanced set of virtual student services are provided to our students.  

Additionally, we expect some on-campus services will be offered in accordance with public health and safety guidelines. Wherever possible, we will reduce compulsory fees and pass any potential savings on to students. 

Program-specific ancillary fees will be assessed to identify the necessary supply or activity costs required in order to successfully deliver the program’s learning outcomes in the Winter term. Where the course material or activity would no longer be offered or required, the fee will be reduced or removed completely. For example, uniform, headshot, field trip, venue use, guest speaker, in-person training, admission or placement costs. 

Will parking be free for the Winter term?

For the Winter 2021 semester, Humber College will continue to offer complimentary parking at all campuses to any staff, faculty, or students when they need to attend the college. Parking permits will not be sold for the Winter semester. Information on staff & student parking for the Summer 2021 semester will be posted in April 2021.

Financial Assistance

Is there financial help for students?

Humber has many scholarships and bursaries available to provide students with financial help.

This year, Humber also launched the COVID-19 Bursary to help students who have experienced additional financial hardship due to the COVID-19 pandemic and are/will be studying full-time at Humber.

Students can enquire more about the COVID-19 Bursary or financial need assistance in general by contacting finaid@humber.ca.

Domestic students requiring further assistance can contact finaid@humber.ca to ask about Financial Need bursaries or with questions regarding budgeting, planning and other funding options. 

International students with questions about financial aid can connect with the International Centre by emailing covid.bursary@humber.ca. All enquiries can expect a response within 24 to 48 hours.

Students are also encouraged to review government financial aid opportunities here

We are here to help with any questions you may have about financing your education during these challenging times. 

What is the Support Our Students (SOS) Fund and how can I apply for funding?

The Support Our Students (SOS) Fund has been established to assist students who are experiencing financial hardship.

Students can apply for support from the Support Our Students (SOS) Fund by applying through the COVID-19 Bursary. This bursary was established to help students who have experienced additional financial hardship due to the COVID-19 pandemic and are/will be studying full-time at Humber.

For more information about the COVID-19 Bursary or other financial assistance opportunities at Humber, please email finaid@humber.ca.

How can I help support students?

You can make a donation at humber.ca/SOSFund. Every dollar makes a difference.

What is the criteria for students to qualify for this financial support through the COVID-19 Support our Students fund?

The COVID-19 bursary was established to help students who have experienced additional financial hardship due to the COVID-19 pandemic and are/will be studying full-time at Humber.

This bursary is open to both domestic and international students.

For more information about this bursary or other financial need opportunities, please email finaid@humber.ca.

In addition to the COVID-19 Support our Students Fund, what other supports exist for students?

Humber offers a number of scholarships and bursaries for students.

As always, financial aid information can be found on our website. Students may also email finaid@humber.ca with questions or to apply for support.

In addition to OSAP, other types of student support from the government can be found here.

International Student Questions

Is Humber on the approved list of DLIs with an approved COVID-19 Readiness Plan?

We are pleased to inform you that Humber College’s COVID-19 readiness plan has been approved by the Canadian government. See IRCC’s list of DLIs with approved COVID-19 readiness plans here: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students/approved-dli.html.  

International students at Humber are now able to travel to Canada. You can now enter Canada with a valid study permit or letter of introduction that shows that you are approved for a study permit and you have sufficient funding to support yourself and any family members that accompany you to Canada. In addition to having a study permit or a letter of introduction, students must also have a valid Temporary Resident Visa (TRV) or an Electronic Travel Authorization (eTA).  

If you have any questions for us, please send them using our contact form. We will respond to the questions sent to us as soon as possible. When you are ready to travel to Canada, we will provide you with a travel letter in your name indicating that we are approved to welcome international students.  

To have a personalized travel letter sent to you, please complete the following request form: https://app.geckoform.com/public/#/modern/FOUSE036foCaUFQK

Please note that the travel letter is a support letter to show upon arrival into Canada. It does not guarantee you entry into Canada as this is always at the discretion of the immigration officer and will depend on global conditions and Canada’s border policy at the time of travel. 

Effective January 7, 2021, at 12:01 a.m. EST, all air passengers, including international students, will be required to test negative for COVID-19 before travelling from another country to Canada.   

You will need to present the documentation of a negative laboratory test result to the airline prior to boarding a flight to Canada. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the traveller’s scheduled departure to Canada.  

Even though you will be required to produce a negative test result to show the airline before travelling to Canada, you are still required to complete the full, mandatory 14-day quarantine. 

Can I leave and re-enter Canada?

On January 29, 2021, the Government of Canada announced a series of additional measures designed to fight the spread of Covid-19.  There is now mandatory Covid-19 testing on arrival into Canada.  There was also an announcement that there will be an extra quarantine requirement for non-essential travellers to Canada involving a mandatory hotel stay.  This was only an announcement and is not yet in place.   

The government has not indicated whether arriving international students will be subject to this extra requirement.  High-level educational officials are meeting with government departments in the coming days to determine what impact, if any, these new requirements will have on international students.  

We are awaiting clarification from the government regarding the impact on students.  As soon as we know more, we will immediately share with you by email and social media. 

International students at Humber are now able to re-enter Canada; the decision to allow students to re-enter the country is at the discretion of border officials. You can now enter Canada with a valid study permit or letter of introduction that shows that you are approved for a study permit and you have sufficient funding to support yourself and any family members that accompany you to Canada. In addition to having a study permit or a letter of introduction, students must also have a valid Temporary Resident Visa (TRV) or an Electronic Travel Authorization (eTA). 

We also recommend that new and returning students bring a copy of their letter of acceptance and confirmation of enrolment letter. You must also show proof that you have enough money to support yourself and any family members who come with you to Canada. 

When you are ready to travel to Canada, we will provide you with a travel letter in your name indicating that we are approved to welcome international students. To have a personalized travel letter sent to you, please complete the following request form: https://app.geckoform.com/public/#/modern/FOUSE036foCaUFQK

You must use ArriveCAN before checking in at the airport or crossing the border to submit your 

  • travel and contact information 
  • quarantine plan 
  • COVID-19 symptom self-assessment 

Please bring your ArriveCAN receipt (electronic or paper) with you to show the border services officer upon arrival. 

If you decide to leave Canada, please ensure that you have communicated with one of our International Student Advisors regarding the immigration rules that are currently in place. You can get in touch with them through this contact form: international.humber.ca/contact.html  

If you are returning to your home country to complete your internship/placement please make sure to discuss your plans with your Placement Advisor/Program Coordinator. 

If you have immediate family members who want to be with you, they may be able to travel. Please visit the IRCC website for more information: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html#travel 

Effective January 7, 2021, at 12:01 a.m. EST, all air passengers, including international students, will be required to test negative for COVID-19 before travelling from another country to Canada.   

You will need to present the documentation of a negative laboratory test result to the airline prior to boarding a flight to Canada. The test must be performed using a COVID-19 molecular polymerase chain reaction (or PCR) test and must be taken within 72 hours prior to the traveller’s scheduled departure to Canada.  

Even though you will be required to produce a negative test result to show the airline before travelling to Canada, you are still required to complete the full, mandatory 14-day quarantine. 

What support services and mental health resources are available to me, other than the ones offered at Humber?

Post-secondary students can access:  

I have an AIP (Approval in Principle) letter. Can I begin my studies?

We are still awaiting IRCC’s decision regarding Winter 2021 and will post information here when it becomes available. 
 
Please monitor Humber College's refund policy for upcoming winter 2021 updates here

I applied for my study permit - can I begin my studies as a new Humber student?

For students starting their program in the Summer 2021 term, we are awaiting clarification from Immigration, Refugee and Citizenship Canada (IRCC) regarding Study Permit requirements.

Is Humber's International Centre open?

The International Centre, is providing online services from 8:30am – 4:30pm (EST) from Monday to Friday. 

In accordance with this lockdown, Humber’s International Centre offices at both Lakeshore and North Campuses are closed for in-person visits and phone services starting Monday, November 23, 2020 until further notice.  

We will continue to be available online to assist you with any enquiry that you may have. If you'd like to get in touch with us online, please use our contact form: international.humber.ca/contact

What will happen to my Post-graduation Work Permit Program eligibility if some or all of the Summer 2021 term of my program is delivered online and I am currently outside Canada?

We are awaiting clarification from Immigration, Refugee and Citizenship Canada (IRCC) regarding Post-Graduation Work Permit eligibility requirements for students whose program delivery mode remains online only for Summer 2021. 

What will happen to my Post-Graduation Work Permit Program eligibility if some or all the Winter 2021 or Summer 2021 term of my program is delivered online, and I am currently studying in Canada?

If you are studying from inside Canada as a full-time student you may still be eligible for the post-graduation work permit. 

Please visit the IRCC website for updated information: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html#pgwp-eligibility 

Will I be required to quarantine upon arrival?

Humber is required by the Canadian government to collect quarantine information from every arriving international student due to current global travel and pandemic conditions. If you do not provide us this information, we are required to report to Canadian immigration authorities that this was not provided to us.  Please let us assist – complete this form as soon as possible. 

If you have arrived in Canada within the last 14 days, please complete this form as well. We require information regarding your quarantine plan (location, date started, etc) to report to the Canadian government. 

All Humber international students in quarantine in Canada must take a COVID-19 test in order to be cleared to leave quarantine.   

If your quarantine accommodations are within the Greater Toronto Area (GTA):  

The test is paid for and arranged by Humber and conducted on one of our campuses.  We will also provide you with a private taxi to and from the test location, also paid for by Humber. One of our team members will call you 2 business days prior to your test date to provide you with the date & time of your COVID-19 test, which will take place between days 9-12 of your quarantine. On the date of your test, all you require to bring is your passport. 

You will receive an email from Humber within 3 business days of completing your COVID-19 test. A negative test result will be accompanied by an email confirming you can be released from quarantine. If the test result is positive, we will be in touch with you along with Public Health for further instructions.  

If your quarantine accommodations are outside the Greater Toronto Area (GTA):  

Students quarantining outside of the GTA will be responsible for arranging their own COVID-19 test and private transportation to and from the test site. Students must submit their test results to covidreporting@humber.ca. Please see the following list to find the nearest testing centre to your quarantine accommodations:   

Ontario: https://covid-19.ontario.ca/assessment-centre-locations   

Quebec: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/testing-for-covid-19/ 

If you have any questions, please send them using our contact form

There are two apps available to support your arrival in Canada:

  1. Please download the iCent Humber COVID-19 Arrival App if you have not already so. This App is mandatory for all new students who are arriving in Canada for Fall 2020 and it includes valuable information on arrival into Canada, information on quarantine and contact details, as well as a daily check in for students. 

    From your app store, search and download the iCent App. Once you open the app, a welcome page will display. Available for IOS and Android

    Under “Choose an applicable program area to login” select Humber COVID-19 Arrival App. 
     

  2. The Government of Canada requires all international students and their co-arriving immediate family members to download the ArriveCAN app prior to arrival into Canada and to complete the information required.  
     
  3. Please bring your ArriveCAN receipt (electronic or paper) with you to show the border services officer upon arrival. Use this mobile app to speed up your arrival process in Canada and spend less time with border and public health officers. Submit your information easily and securely using the app within 48 hours before arriving in Canada. The app allows you to submit your: 
    • travel and contact information 
    • quarantine plan 
    • COVID-19 symptom self-assessment 

Download the ArriveCAN app. Available for iOS, Android or web format

For more information on quarantine, please visit Humber's website:  https://international.humber.ca/student-services/quarantine.html

What options do I have for the Summer 2021 term intake? Can I defer my offer?

You may be able to defer your Summer (May) 2021 offer to September 2021. As Humber does not offer all programs during all intakes, you may choose an alternate program available. 

Unfortunately, seats in a program cannot be guaranteed if you choose to defer your Summer 2021 classes. Please visit international.humber.ca/study-at-humber/program-availability.html for current information on program availability: this information is updated regularly.  

Details about Summer 2021 refunds and deferrals will be posted here when they are available. 

How do I apply for a study permit when many of the visa offices are closed?

Canadian visa offices are gradually reopening. You should apply for your study permit online through the IRCC website. Apply online and check your country-specific instruction guide.

How do I complete my biometrics if the biometric centres are currently closed?
I already have OHIP coverage: can I opt-out of health insurance?

The deadline to opt out of Winter 2021 health insurance for students who have a valid Ontario Health Insurance Plan card has already passed. It is no longer possible to opt out.

Can I add a family member to my health insurance?

For winter 2021 the family member opt-in period is January 1st, 2021 to February 19th, 2021. For the family member opt in form please follow these steps: 

  • Visit www.morcare.ca  
  • Select “Choose Your School” - Humber International 
  • Select “International Students Humber and Guelph-Humber" 
  • There is a grey box on the bottom right of the page called “Family Opt In” 
What is Humber's international refund and deferral policy for Winter2021?

Details of the Winter 2021 refund and deferral policy are available at: https://international.humber.ca/study-at-humber/application-process/refund-information.html.

What will happen if I am in a two-semester program and I have already taken 50 per cent of my program online?

Students who may be in this situation should contact the International Centre to discuss their options: international.humber.ca/contact 

What should I do if I start studying online and IRCC denies stage 2 of my study permit application?

You must upload your Study Permit Decision Letter to MyHumber to notify us of your refusal. Please notify us at https://international.humber.ca/contact to advise us of the refusal and an International Student Advisor will contact you to discuss your options. 

If you receive a Study Permit refusal, please refer to Humber’s Refund Policy to determine if you are eligible for a refund.  

Please note the timelines and the last date a refund will be considered; the policy depends on your semester of studies. 

Please review Humber's refund policy at: https://international.humber.ca/study-at-humber/application-process/refund-information.html 

 

What is keep.meSAFE?

Real-time support is available from keep.meSAFE via telephone and chat. Appointment-based support is available over the phone, via video and in-person. Get matched with a counsellor who speaks your language, is from your culture, or has a shared experience for any school, health, or general life concern at no cost to you.

There are a number of ways to learn more and connect:
Call or chat with a counsellor directly from the My SSP app
Call us directly at 1.844.451.9700
Visit http://keepmesafe.org/

Download the app on App Store https://apps.apple.com/ca/app/my-issp/id1112006222 or Google Play https://play.google.com/store/apps/details?id=com.onetapsolutions.morneau.myissp&hl=en

I am studying from my home country in Winter 2021: can I opt-out of the health insurance?

The deadline to opt out of Winter 2021 health insurance for students who are in their home country has already passed. It is no longer possible to opt out. 

What documents do I need to apply for a Post-Graduation Work Permit?

To apply for a PGWP, you need to submit 

  • Confirmation of Graduation letter, and 
  • your final transcript 

When graduation status becomes available, you can download your Confirmation of Graduation (COG) letter from MyHumber (Student > Student Records > Confirmation of Enrollment/Graduation). Once you receive your COG you can request your final transcript from your MyHumber account. Your transcript will be sent to you by mail; please make sure your mailing address in MyHumber is current. 

I am in Canada as a visitor. Am I allowed to study?

You can’t start studying until you receive your study permit. You can apply online for a study permit if you’re already in Canada as a visitor. 

For more information please visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html#visitor-study-permit 

Each case is reviewed on an individual basis, please complete our contact form so an International Student Advisor can advise based on the specifics of your case: https://international.humber.ca/contact  

What's the difference between a Letter of Submission and an Approval in Principle (AIP)?

The letter of submission will include the student’s name and the application number. The letter confirms IRCC received the study permit application on a certain date. This document can be found in the student’s online account under messages from IRCC.   

The Approval in Principle letter confirms students have passed the preliminary eligibility assessment on their study permit application. While they await a final decision on the application they may commence their studies online from outside Canada. Note: The AIP does not guarantee the approval of the study permit application. 

Can I start my work placement from outside Canada?

Students who plan to complete their work placement from outside Canada should contact their placement advisor and program coordinator for more information.

My study permit has expired, what should I do?

If your study permit expires before you apply to extend it, you’ve lost your status as a student in Canada. You may be able to restore your status. Please fill out the contact form to speak to an International Student Advisor.  

How will the newly announced travel restrictions impact my travel to Canada?

On January 29, 2021, the Government of Canada announced a series of additional measures designed to fight the spread of Covid-19. There is now mandatory Covid-19 testing on arrival into Canada. There was also an announcement that there will be an extra quarantine requirement for non-essential travellers to Canada involving a mandatory hotel stay. This was only an announcement and is not yet in place.   

The government has not indicated whether arriving international students will be subject to this extra requirement. High-level educational officials are meeting with government departments in the coming days to determine what impact, if any, these new requirements will have on international students, We are awaiting clarification from the government regarding the impact on students.  

As soon as we know more, we will immediately share with you by email and social media.  

We advise students to not change travel plans.  If you have any questions, please send them using our contact form. We will respond to the questions sent to us as soon as possible. 

For detailed information on preparing for your arrival into Canada, your quarantine and post-quarantine information, visit Humber’s COVID-19 Arrival Information. 

Can I start my work placement from inside Canada if I do not have my Co-op Work Placement?

Students should contact their placement advisor and program coordinator for more information. 

Residence

Is Humber Residence open?

The residence remains open with limited occupancy. Residence accommodations will only be available for students who must be on campus for academic purposes in the Winter term, as well as students with exceptional circumstances who have no other accommodation options. Some spaces are still available, so we continue to encourage students to apply and add themselves to the waitlist. If they meet the criteria above, and a space becomes available that they are eligible for, we will offer on a first-come, first-served basis.

What is residence doing to ensure safety?

The safety and well-being of our students and staff is always our top priority. A list of the current measures in place in residence to help reduce the potential spread of COVID-19 can be found at: https://humber.ca/residence/updates.

With limited access around the campus, how will it impact the dining plan?

Dining plan values will remain the same. Food services hours are reduced. There is a focus on to-go food and the seating areas are currently closed. The North Campus Street Café, Residence Cafeteria, and the Lakeshore Campus Lake Café in AB will be open this Winter.

Can I have guests visit me?

Guests are not permitted in residence until further notice.

What will happen if a student who lives in the residence is required to self-isolate?

As always, Humber and the University of Guelph-Humber follow direction from Toronto Public Health on appropriate measures to take. Students required to self-isolate or quarantine would be encouraged to go home if possible. Where this is not possible, the residence would ensure that the student is placed in a suite for the duration of their self-isolation or quarantine. For access to food during this time, the resident would pre-order meals from the cafeteria to be delivered outside their door daily or could order groceries online and staff would deliver outside their door.

Students who live in residence and need to self-isolate or have tested positive must inform the residence by calling 416-675-6622 ext.77201 for the North Residence or 416-675-6622 ext.73001 for the Lakeshore Residence. The residence staff will provide further information and support. 

When will I know if I have a room in residence for Fall 2021?

Once delivery formats are announced, students who meet the criteria for residence admission will receive a residence offer by email.  

Why is Residence making offers later this year?

There are still many things that are unknown for next year, and for now, we expect that residence may still need to have a reduced capacity to assist with physical distancing. As a result, we plan to prioritize residence spaces for students who have courses that will be delivered in person on campus, or students who have all online courses but who have been deemed to have exceptional circumstances. We will need to wait until course delivery formats are confirmed before we know who meets these criteria.  

What if I have exceptional circumstances?

The residence application asks if students have other extenuating circumstances that we should consider if all of their classes are delivered online. If there are reasons why you need to live on campus even if your courses are all online, please explain them in detail in this section. Please note that students with on-site classes will be given priority for residence at the campus where their classes are delivered, so it is possible that students who have online courses only, but are deemed to have exceptional circumstances, may be placed at another campus where more space is available. 

I currently live in residence and want to stay here next year also, can my application be approved now?

There are still many things that are unknown for Fall 2021, and for now, we expect that residence may still need to have a reduced capacity to assist with physical distancing. As a result, we plan to prioritize residence spaces for students who have courses that will be delivered in person/on campus, or students who have all online courses but who have been deemed to have exceptional circumstances. We value returning residents and the mentorship they provide to first-year residents, so we are making conditional offers to returning residents by March 15, but will need to wait until course delivery formats are confirmed so we know who meets these criteria before we send formal residence offers.  

I live in residence now and I was approved because I have exceptional circumstances. Do I need to explain my circumstances again?

We understand that some residents who have been deemed to have exceptional circumstances for 2020-21 may have the same circumstances for 2021-22, but some students’ circumstances may have changed. For the new application, please ensure that you provide a detailed explanation of your current extenuating circumstances. 

If all of my classes are online and I don’t receive a room offer for Fall, can I get a space in the Winter?

Students who are not eligible for residence in the Fall may become eligible for Winter and will be required to apply separately for Winter when the Winter 2022 application is available. Note that for the Winter term, special consideration will be given to students who applied for Fall but were ineligible, if their circumstances have changed. 

What if I accept a residence offer but change my mind before move in?

Students who cancel their residence acceptance by 5:00 p.m. on July 18, 2021, will receive a deposit refund. Cancellations received after July 18, 2021, will result in the student forfeiting their deposit.

Staff Questions

COVID-19 Related HROE Resources Page for Employees

Following the Human Resources-focused Town Hall held on June 25, the Staff FAQs which were previously housed on this website will now reside directly on HROE COVID-19 Resources for Employees website (accessible through the HROE website, under COVID-19 Updates). This staff-specific page will also contain important resources related to the gradual reopening of our campuses.

This page will only be accessible to current Humber employees (i.e. an employee with an active employee ID or N number to sign in).

Please refer to this website for answers to your questions from both the All-Employee and Human Resources-focused Town Halls. For all general updates or student-specific information, please continue to visit here.