Frequently Asked Questions

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COVID-19

General Questions

Are Humber’s Community Employment offices operating?

All five Humber Community Employment Services Offices will continue to provide all resources and services by phone and internet until it is deemed safe to return to the community locations. Updates regarding online services are available here. When services resume at the locations this link will be updated. 

Is there financial help for students?

Humber has many scholarships and bursaries available to provide students with financial help. 

As always, financial aid information can be found on our website. Students may also email finaid@humber.ca with questions or to apply for support.

In addition to OSAP, other types of student support from the government can be found here.

Do I need to complete the self-screening on the Humber Guardian app every day?

As of May 2, 2022, the college’s vaccination policy will be lifted and there will not be active screening at the entry points on campus. The Humber community is encouraged to stay up to date with their COVID-19 vaccinations as an added layer of protection.  

Everyone is encouraged to continue to complete the self-screening in the Humber Guardian app before coming to campus each time. As a reminder, if you are feeling unwell, do not come to campus.   

Fall 2022

Who can I talk to if I have questions about my program?

If you have questions about your program, please contact your Program Coordinator.

Since the fall term will be delivered both online and in-person, are there any reductions in fees?

Post-secondary tuition and fees are established by the College in accordance with requirements from the Ministry of Colleges and Universities. Tuition fees support the cost of academic program delivery and the general operations of the College. 

Tuition is not specific to location or mode of delivery (in-person or online); it is primarily for the instruction, assessment and administration of program delivery, which is ongoing. These are costs that continue during this time and are ineligible for refund or rebate. 

To ensure students can plan for the upcoming term, all posted tuition fees are accurate and up to date. Financial aid information can be found on our website: humber.ca/admissions/financial-aid.html. Students may also email finaid@humber.ca with questions. 

Are Humber’s Community Employment offices operating?

While our offices are closed, we are providing services virtually and over the phone. Feel free to email or leave a voicemail and the team will get back to you as soon as possible. Contact information for the employment offices can be found here

If I am registered with Accessibility Services, can I still access accommodations for my class?

The Test Centre will provide support for students who require the reader scribe accommodation remotely for the fall until it is safe for us to reopen. Once reopened, we would be able to support all other accommodations within the Test Centres. All other classroom accommodations are to be supported by faculty in the remote environment. 

What is Humber doing to monitor the situation with the COVID-19 pandemic?

College staff continue to meet regularly to discuss the pandemic and respond to the latest information from public health officials. As the pandemic continues to evolve, the college will share the latest information and steps being taken on the updates webpage

What do I do if I have or think I have COVID-19?

If you are experiencing symptoms or have tested positive for COVID-19, take Ontario's Self-assessment to find out what to do next. Please follow the guidance provided with respect to self-isolating, self-monitoring, and masking. For all other questions or concerns regarding COVID-19, contact covidreporting@humber.ca or 416.675.5007.

Students living in residence who are isolating as a result of COVID-19 must complete the Residence Isolation Reporting form.

Employees who believe they have a campus-acquired case of COVID-19 are asked to notify Occupational Health and Safety at occhealth@humber.ca

What is Humber’s vaccination policy for COVID-19?

There is no vaccination policy currently in place at Humber or the University of Guelph-Humber. There is no active screening at campus entry points. The Humber community is encouraged to stay up to date with their COVID-19 vaccinations as they are an important tool in preventing infection and spread of the disease, as per public health. As a reminder, if you are feeling unwell or experiencing sympoms of a respiratory illness, do not come to campus. 

Are masks mandatory on campus?

Humber College and the University of Guelph-Humber strongly recommend everyone to wear a mask while in public and indoor settings, including on campus.

Although the choice to wear a mask is recommended, respect is mandatory. We ask the Humber community to respectfully navigate situations one might encounter and be considerate of others’ comfort levels. 

Students and staff who wish to wear masks are responsible for bringing their own mask to wear on campus. There may be some scenarios in which masking is still required for reasons such as close proximity for extended periods of time, industry standards, human rights requirement, etc. In these scenarios, masks will be provided. Please speak with your manager or faculty member if you have questions about whether this applies to your situation. 

Throughout the pandemic, we have focused on creating safe places to learn, work and live. We appreciate your continued cooperation and consideration of others.   

What can I do/say to someone who is NOT wearing a mask? What can I do/say to someone who IS wearing a mask?

Nothing. Masking is recommended. Respect is mandatory. Please respect personal choice. If you have concerns about health and safety in your work or study environment, please bring those forward to your manager or faculty member. 

What do I do if I become unwell while on campus?

If you are experiencing respiratory symptoms or have tested positive for COVID-19, take Ontario's Self-assessment to find out what to do next. Please follow the guidance provided with respect to self-isolating, self-monitoring, and masking. For all other questions or concerns regarding COVID-19, contact covidreporting@humber.ca or 416.675.5007.

Students living in residence who are isolating as a result of COVID-19 must complete the Residence Isolation Reporting form.

Employees who believe they have a campus-acquired case of COVID-19 are asked to notify Occupational Health and Safety at occhealth@humber.ca

How often will high-touch areas (i.e. washrooms, elevators, etc.) be sanitized?

Humber has a disinfection team that rotates around the campuses disinfecting high touch surfaces. This includes door handles, railings, elevator buttons, vending machines, parking machines, drinking fountains, etc. The focus is on high use areas. 

Sanitizing wipes are provided for wiping down shared surfaces and equipment in classes and labs. Hand sanitizer is available in classes and labs, as well as throughout the halls. 

Also, a product called Aegis has been applied to all high touch point surfaces, which works on a microscopic level to kill any viruses that come in contact with it. Though regular disinfecting will continue, Aegis provides another layer of protection between cleanings. 

Washroom cleaning depends on location and use. For example, the washrooms on the LRC first floor are cleaned hourly because of the high use, while some of the quieter locations are cleaned five times a day. 

How is Humber monitoring the air quality in its buildings?

Capital Development and Facilities Management (CDFM) works diligently to monitor and continuously test the air quality of all Humber owned buildings and spaces at all locations. In leased spaces, Humber work with landlords and local service providers to ensure that minimum standards are met or exceeded. Over the course of the pandemic, the team worked with external engineering consulting firms to ensure Humber met or exceeded best practice guidance for ventilation. 

As has been the case throughout the pandemic, the health and safety of the Humber community remains a top priority. All the work done to improve Humber’s HVAC systems, including filtration and ventilation practices, remain in place and we will continue efforts to ensure healthy, standard-compliant indoor air quality. 

What supports are available?

Humber’s Student Wellness and Accessibility Centre (SWAC) strives to promote an environment that is wellness-enhancing, inclusive, and welcoming for students. SWAC provides confidential, non-judgemental services in all areas of personal health and wellness, as well as Counselling Services to assist students by working through and resolving difficulties with their well-being and success. Contact information can be found on SWAC’s website

What do I do if a faculty member is not being supportive of my need to stay away from campus because I am sick?

If a particular professor is not understanding of a student's need to stay home when they are ill, the student should contact their program coordinator or Associate Dean in order to discuss the situation. 

International Student Questions

Can I travel to Canada as an international student?

 All federal border testing, quarantine, and isolation requirements ended on October 1, 2022. To learn more, see this link. 

You can enter Canada with a valid study permit or letter of introduction that shows that you are approved for a study permit and you have sufficient funding to support yourself and any family members that accompany you to Canada. In addition to having a study permit or a letter of introduction, students must also have a valid Temporary Resident Visa (TRV) or an Electronic Travel Authorization (eTA). Immigration will also check whether you’ve completed an immigration medical examination if required and the results are still valid. 

For all required steps to travel to Humber (including covid testing, quarantine requirements, and more), please review our Covid-19 Arrival page https://international.humber.ca/student-services/quarantine.html 

If you have any questions for us, please send them using our contact form. We will respond to the questions sent to us as soon as possible.

Can I leave Canada if I plan to re-enter at a later time?

International students planning to depart Canada by air or train, must be aware of the Canadian government’s vaccination requirements: 

  • Click here for more information. 

Please note travel restrictions for all countries may change with little warning.  Please review current travel restrictions here. 

In order to re-enter Canada, you will have to meet the entry requirements at the time of your travels and bring all the documents with you at the time of your travel.

For more information please visit the IRCC website

When should I be travelling to Canada?

You can travel to Canada before your classes begin to give yourself sufficient time to settle in Canada before the beginning of your studies.

For more information, please visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html#arrive 

I am in Canada as a visitor. Am I allowed to study?

Each case is reviewed on an individual basis, please complete our contact form so an International Student Advisor can advise based on the specifics of your case.

For more information, please visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/students.html#visitor-study-permit 

I applied for my Study Permit, but have not received a decision from IRCC yet; can I begin my Winter 2023 studies as a new Humber student?

Humber is happy to see the announcement made by Immigration, Refugees and Citizenship Canada (IRCC) regarding the extension of temporary distance learning.   

Humber will be reviewing the program delivery for all Winter 2023 programs. If a decision is made to offer online delivery, students will be notified via email.

Is Humber's International Centre open?

Our International Centre hours of operation (for in-person and online services) are as follows: 

  • International Graduate School – Monday to Friday from 8:30 AM – 4:30 PM (EDT) with partial staffing. Current IGS students can reach out via the IGS Student Portal. Applicants can contact us using our contact form.  
  • North and Lakeshore Campuses - Monday to Friday from 8:30 AM – 4:30 PM (EDT) with partial staffing. If you'd like to get in touch with us online, please use our contact form.
What is the PGWP Eligibility policy for students during COVID-19?

IRCC has extended the distance learning policy for Post-Graduation Work Permit (PGWP).  

For updated information, please visit the IRCC website

If you have specific questions based on your personal situation, please contact an International Student Advisor. 

What options do I have for the Fall 2022 term intake? Can I defer my offer?

Students who opted to begin their Fall 2022 studies fully online from outside of Canada with a letter of submission please refer to the Humber international refund/deferral policy for more information. 

How do I apply for a study permit?

Canadian visa offices are gradually reopening. You should apply for your Study Permit online through the IRCC website.  Apply online and check your country-specific instruction guide. 

How do I complete my biometrics if the biometric centres are currently closed?

For biometric instructions please visit this website.

I am studying from my home country in Fall 2022: can I opt-out of health insurance?

Students who are registered in an online only section have been contacted via email regarding health insurance options.  

I already have valid Ontario Health Insurance Plan (OHIP) coverage: can I opt-out of health insurance?

Information regarding Fall 2022 opt-out for students with a valid Ontario government-issued OHIP card was sent via email in September 2022.  

International students who were granted an OHIP opt-out have been contacted; they will still be required to be covered by the IGNITE Extended Health and Dental coverage. 

Can I add a family member to my health insurance?

For Fall 2022, you may be eligible to opt-in family members. The opt-in period is September 1, 2022 to October 14, 2022. For the family member opt-in form please follow these steps: 

  • Visit www.morcare.ca  
  • Select “Choose Your School” - Humber International 
  • Select “International Students Humber and Guelph-Humber" 
  • There is a grey box on the bottom right of the page called “Family Opt In”. This box will only be available from September 1 to October 14, 2022.  

If you and your family member(s) arrive in Canada after October 14, 2022, please reach out to us through our contact form (Choose “Current Student”/ “Health Insurance” and provide us with your arrival date in your contact form). 

What is Humber’s international refund and deferral policy for Fall 2022?

Details of the Fall 2022 refund and deferral policy are available at:  https://international.humber.ca/study-at-humber/application-process/refund-information.html

What should I do if I start studying online on or before Fall 2022 and IRCC denies my Study Permit application?

You must upload your Study Permit Decision Letter to MyHumber to notify us of your refusal. Please notify us through our contact form to advise us of the refusal and an International Student Advisor will contact you to discuss your options. 

For students who began Fall 2022 online, if you receive a Study Permit refusal, please refer to Humber’s Refund Policy to determine if you are eligible for a refund. Students in this situation must submit the study permit refusal letter to Humber by October 17, 2022. 

Please note the timelines and the last date a refund will be considered; the policy depends on your semester of studies. 

Please review Humber's refund policy at: https://international.humber.ca/study-at-humber/application-process/refund-information.html 

What support services and mental health resources are available to me, other than the ones offered at Humber?

Post-secondary students can access:  

What is keep.meSAFE?

Real-time support is available from keep.meSAFE via telephone and chat. Appointment-based support is available over the phone, via video and in-person. Get matched with a counsellor who speaks your language, is from your culture, or has a shared experience for any school, health, or general life concern at no cost to you.

There are a number of ways to learn more and connect:
Call or chat with a counsellor directly from the My SSP app
Call us directly at 1.844.451.9700
Visit https://www.guard.me/keepmesafe_student/support-and-access.php

Download the app on App Store https://apps.apple.com/ca/app/my-issp/id1112006222 or Google Play https://play.google.com/store/apps/details?id=com.onetapsolutions.morneau.myissp&hl=en

What documents do I need to apply for a Post-Graduation Work Permit?

To apply for a PGWP, you need to submit 

  • Confirmation of Graduation letter, and 
  • Your final transcript 

When graduation status becomes available, you can download your Confirmation of Graduation (COG) letter from MyHumber (Student > Student Records > Confirmation of Enrollment/Graduation). Once you receive your COG you can request your final transcript from your MyHumber account. 

Can I complete my work placement from outside Canada?

Students who plan to complete their work placement from outside Canada should: 

  • Complete the International Contact Form to enquire about the immigration implications, AND  
  • Contact their placement advisor and program coordinator for more information.  
My study permit has expired, what should I do?

If your study permit expires before you apply to extend it, you’ve lost your status as a student in Canada. You may be able to restore your status if you’re inside Canada. Please fill out the contact form to speak to an International Student Advisor.

Can I start my work placement from inside Canada if I do not have my Co-op Work Permit?

Students who do not have a valid Co-op Work Permit must apply as soon as possible. You may be eligible to use your Study Permit Work Authorization to begin your placement while waiting for a decision on your Co-op Work Permit application.  

Please fill out the contact form to speak to an International Student Advisor to see if you’re eligible. 

Where do I find International Centre workshop recordings?

You can watch a recording of some of our most recent workshops on YouTube: International Student Service Workshops. 

Residence

Where can I find information related to Humber's residence?

For information about Humber's residence, including FAQs, information about measures in residence and what students do if they feel sick, visit humber.ca/residence/updates.

 

Staff Questions

COVID-19 Related HROE Resources Page for Employees

Following the Human Resources-focused Town Hall held on June 25, the Staff FAQs which were previously housed on this website will now reside directly on HROE COVID-19 Resources for Employees website (accessible through the HROE website, under COVID-19 Updates). This staff-specific page will also contain important resources related to the gradual reopening of our campuses.

This page will only be accessible to current Humber employees (i.e. an employee with an active employee ID or N number to sign in).

Please refer to this website for answers to your questions from both the All-Employee and Human Resources-focused Town Halls. For all general updates or student-specific information, please continue to visit here.