Student Services Update

Dear Humber students:

As you are aware, Humber has closed all campuses until further notice, in order to limit the number of people on campus, and to interrupt the chain of COVID-19 transmission in our community. While classes were cancelled this week, we are working to determine how best to support your ability to successfully complete your semester, which resumes online on March 23rd.

We will provide you with the services (many of which are already available online) that you require to support that success and are committed to working hard to meet your personal and academic needs by phone, on-line, and using tools such as Blackboard or Microsoft Teams to maintain a virtual, personal connection.

During this time, please visit www.humber.ca/updates for updates and an FAQ. If you have an existing appointment with one of Humber’s Student Services in the upcoming weeks, you will be contacted directly by that service about next steps. While campus is closed, we expect that most services will be offered remotely rather than in person.

Our aim, as always, is to support your health and well-being. We will adjust our plans and offerings in response to changing conditions and your feedback.

We understand this is a challenging time . If at any time you need immediate personal support or counselling, you can access the Good2Talk Helpline at 1-866-925-5454, or use Therapy Assist Online, which provides online and mobile tools.

Below, in alphabetical order, are the services that are available to you, in the manner described. This content is subject to change. Moving forward, the latest student service updates can be found on this page (https://humber.ca/updates/student-services-update).

Aboriginal Resource Centre

The Aboriginal Resource Centres at North and Lakeshore campuses are closed and all events and on-campus programs are suspended until further notice. We will be developing expanded online events, resources and student support offerings in the weeks to come. Follow us on Facebook @HumberARC, Instagram @Humber_arc, and Twitter @Humber_ARC or email us at indigenous@humber.ca to learn more.

Accounting Centre

The Lakeshore and North Accounting Centres are closed. The Accounting Centre services are available by using the Live Support link via our website https://business.humber.ca/current-students/resources/learning-labs/accounting-centre.html or by email at accountingcentre@humber.ca.
Our hours of operation are:
Monday to Thursday: 8:30 a.m. to 7:00 p.m.
Friday: 8:30 a.m. to 4:30 p.m.
Saturday: 11:00 a.m. to 4:00 p.m.

Advising & Career Services:

The Academic & Career Success Centres at both campuses are closed. Advising will continue to be offered remotely, by phone and web. Students with an existing appointment will be contacted directly by their Advisor with instructions on how to access remote advising. The evening Career Coaching service and Our Career Support Peer service will be offered remotely as of March 23rd. Career Steps Workshops and On Campus Recruiting by Employers have been cancelled for the rest of the semester. Our online Resume Review Portal is active and will continue to be monitored. Humber’s Career Connect Job Portal is also active. Please also check out all the resources on our site to support your job search.

Book or adjust your appointment online via www.careers.humber.ca or contact us via careers@humber.ca.

Athletics & Recreation:

The athletics facilities are closed and programming has been suspended until further notice. http://www.humberathletics.ca.

Fitness: A variety of “working out/fitness at home” videos will be posted daily through Athletics’ social media platforms while the Athletic facilities are closed.

Personal Training: Personal trainers will connect with their clients to offer virtual personal training sessions.

Varsity Academic Center: The Varsity Academic Coordinator will establish virtual advising to support student-athletes and their transition to remote learning.

Recreation: All programming is suspended. The recreation banquet will be presented online.

The BASE:

The Centre is closed and all programming has been suspended until further notice. More information about additional related services can be found at https://humber.ca/thebase.

Bookstore:

Effective immediately the Campus Bookstore at both North and Lakeshore Campus will be closed indefinitely. However we continue to support our online ordering through the bookstore website. NOTE: Currently we do not have access to our locations, therefore, requests/orders for Humber or UoGH specific apparel, gifts, frames etc, cannot be fulfilled at this time. Once we have access to our locations we will process and fulfill all orders. 

Our efforts will concentrate on solutions from all aspects of our campus store interactions and include the following

For Students     

For students with rentals, Follett (Campus Bookstore) is extending the April 22nd rental return date without penalty for this academic semester.  Once your course is completed, please return your rented textbook using the Purolator prepaid label provided by the Campus Bookstore which you originally rented from.

To receive a prepaid label please:

- Email the following contact information to either 1) North Campus Bookstore -  0947mgr@follett.com or 2) Lakeshore Campus Bookstore - 0948mgr@follett.com 

- Please include your First and Last name, your complete mailing address, email address and phone number.

- Prior to the end of the term your campus bookstore will email a Purolator prepaid shipping label to you.

- Please package your textbook(s), attach the prepaid shipping label and take your package to the nearest Purolator drop-off location to be returned. (Note: the Campus Store can not arrange pick-up). Please include your name and telephone number in with your book.

For non-digital materials and other items, we have extended a free shipping offer with no minimum purchase. This offer is open to the entire campus community, to fulfill any academic or personal needs. Note: with our locations closed, your order will be automatically forwarded to another location for fulfillment and is subject to availability. If available this could add 3-4 business days to the delivery time.

Through RedShelf, our preferred provider for digital course materials, we are offering students access to available eBooks from a variety of publishers for no additional cost. Please see follett.com/RedShelf for details. Note: For courses using Canadian editions of textbooks, there are a limited number of these available on RedShelf. We suggest you visit  the specific Publisher's website, to see what they have to offer at this time.

For Faculty     

Lumen Learning, our premier partner in OER content and courseware, is offering Waymaker and OHM for free for courses currently in session. For faculty members seeking a well-designed digital alternative or supplement to their current textbook, Lumen courseware may be a good fit. Course set-up is simple, and faculty can be ready to teach the same day they make the change. Click here to learn more.

If you have questions, please email 0947mgr@follett.com for the North Campus and 0948mgr@follett.com for Lakeshore Campus.

Campus Security:

The Department of Public Safety will continue normal operations and be available on campus 24/7. Contact information is as follows:

Public Safety - Non-Emergency: 416-675-8500
Public Safety - Emergency: 416-675-6622 ext. 4000
www.humber.ca/publicsafety

Financial Aid:

The Financial Aid Office is closed. Staff are working remotely and will monitor and respond to email sent to finaid@humber.ca.

Food Services:

All food services on Humber campuses are closed, except for the Residence cafeterias at North and Lakeshore which remain open for residence students.

Effective Tuesday March 17th:

  • The residence cafeterias at North and Lakeshore Campus are open until 8:00 p.m. daily.
  • The cafeterias will offer limited prepackaged "meals to go" daily for students wishing to purchase additional meals.
  • If you would like to purchase a prepackaged meal and none are available, please check with the Food Service Supervisor or Chef who can package a meal for you.
  • Following the direction of Provincial Government, the cafeteria seating area is closed as a precaution to limit the spread of the COVID-19 virus.

IGNITE:

Financial Need and IGNITE Bursaries (available for Domestic and International Students)

Financial Need Bursaries are available for students who have a proven financial need. Bursaries are awarded on an individual basis upon consideration of expenses, income, family support, part-time employment opportunities, academic standing, and personal circumstances.

Application Process: Students who wish to apply should email finaid@humber.ca and outline the basis of their financial need. Students will be asked to complete a budget form and write a short statement outlining how the current situation is affecting their finances

Award amount: based on individual requests/need.

Effective March 16th, all IGNITE services are closed and events have been cancelled for the remainder of the semester. We sincerely apologize to everyone who use our services and were excited for our events. All our Executives and Staff are working remotely to advocate on behalf of students as well as investigate alternative means of supporting your journey for the remainder of the semester.

Please note that our offices at both the North and Lakeshore campus are closed until further notice. Our staff are available via email to help answer any questions/concerns you may have. Visit ignitestudentlife.com for more information.

International Centre and Services:

The International Centre at both campuses is closed to in-person visits and walk-in traffic until further notice. Our staff members are working and are available to answer your questions. Use the contact form to submit your questions: https://international.humber.ca/contact.html.

Information Technology Services:

Drop-in support is closed until further notice. You can call, e-mail, or chat with us. We are open 24/7, every day of the year.

Phone: 416.675.6622 X8888, 1.866.484.6622 (Toll Free)
Chat: humber.ca/techtalk
Email: supportcentre@humber.ca

LGBTQ+ Centre:

The Centre is closed and all programming has been suspended until further notice. More information about additional related services can be found at http://humber.ca/lgbtq/content/we-are-proud.

Libraries:

Humber Libraries offer the following online services to students and faculty:

Math & Writing Centres:

The Centres are closed. Centre services will be available remotely as of March 23rd. Visit the following websites for more information: https://liberalarts.humber.ca/current-students/resources/learning-resources.html

Office of the Registrar:

Registrar services are available online via MyHumber. While the office is closed, staff are working remotely and are monitoring and responding to emails sent to enquiry@humber.ca

There are a limited number of call centre agents working the phones at 416-675-5000. The call centre will operational during the following days/hours:

  • Monday to Friday from 10 a.m. to 12 p.m. and 1 p.m. to 3 p.m.
  • Please note the call centre is closed daily from 12 p.m. to 1 p.m

Open Learning Centre:

The Centre is open virtually Monday to Friday from 8:30 a.m. to 6 p.m. You can email questions to olc@humber.ca. For more information, visit www.humberonline.ca.

Parking and Lockers:

Humber will be adjusting the amount of parking permit fees & applying a prorated refund to Humber accounts. You are not required to return your parking permit or lot access card.

To receive any potential refund, please confirm your mailing address in MyHumber by April 3, 2020.

The Parking kiosk is staffed by security from 7 a.m. thru 8 p.m. Parking can be reached at 416-675-6622 ext. 4416 or Parking.sales@humber.ca. Should students require access to campus to vacate lockers or for other essential reasons, please contact Public Safety - Non-Emergency at 416-675-8500 to coordinate.

Peer Assisted Learning Support:

As most of our programs are already offered online, for those currently using online supports, there will be no interruption in service. Peer Tutoring is available online. We are working to move PASS sessions online. Students with PASS sessions scheduled in the weeks ahead will be provided instruction on accessing those virtually. Notetaking services will continue and be supported remotely. Learning Skills Workshops will move to a virtual platform starting March 23rd. Students can contact us at http://humber.ca/learningresources by clicking on the program/service they are seeking to access.

Residence:

Humber Residence remains open for those who have no other accomodation options. In order to remain in the residence, students had to request an extension by March 22, outlining their extenuating circumstances. Additional residence information is in the FAQ here in the Residence section: https://humber.ca/updates/frequently-asked-questions. For more information, please visit http://humber.ca/residence.

Student Life:

The Student Life Offices are closed and all programming in FYE, Leadership Programs and CCR has been cancelled. Existing web-based offerings in these areas, including the CCR will continue to be supported. https://humber.ca/student-life/ccr/ and http://www.humber.ca/studentleadership/myleadershipjourney.

Student Events:

Student events are cancelled/postponed until further notice.

Student Recruitment & Pre-enrolment Advising Services:

The Student Recruitment & Pre-enrolment Advising Services department at both campuses are closed.  We are offering both email and phone pre-enrolment advising from Monday to Friday between 8:30 a.m. to 5:00 p.m. Students who are interested in pursuing a full time program at Humber can take the Humber Career Finder to narrow down their choices. The student can then connect directly with a Recruitment Officer who will help them figure out the best program that fit their goals, guide them on the admission requirements and develop a detailed plan of action for their future. 

Please email us at student.recruitment@humber.ca to book an email or phone advising appointment.  For more information, please also visit: https://humber.ca/future-students/getting-advice/program-advising.html.

Student Rights & Responsibilities:

Normal operations in this area will continue with activities being undertaken remotely wherever possible. Students engaged in proceedings will be contacted with further instructions. All supports offered under this area, including support around sexual assault and sexual violence will be available remotely. Please visit https://humber.ca/student-life/sexual-assault for more details.

Student Wellness & Accessibility Centre (Health, Counselling & Accessible Learning Services):

The SWAC is closed until further notice. Staff in all areas of expertise will be available online or by phone. Students can access services through a combination of remote options. Visit https://humber.ca/student-life/swac/health-counselling and https://humber.ca/student-life/swac/accessible-learning or call 416-675-5090 for North Campus, Centre for Trades and Technology and Orangeville Campus, or 416-675-6622 ext. 3331 for Lakeshore Campus.

If at any time you need immediate personal support or counselling, there are resources to help. You can access the Good2Talk Helpline at 1-866-925-5454, or use Therapy Assist Online, which provides online and mobile tools. If you are in crisis and need urgent mental health support, please call 911 or go to your nearest emergency department.

Please call Telehealth if you develop respiratory symptoms, to review your symptoms with a Registered Nurse at 1-866-797-0000 – 24 hours /7 days per week.

Test Centre:

The Test Centre is closed until further notice. Test Centre staff will provide support by email at testingservicesnorth@humber.ca (North) and testingserviceslake@humber.ca (Lakeshore) or via the Contact Us option on the website: http://humber.ca/student-life/testing-services/contact-us. Please email for information on how to access accommodated testing in the weeks ahead, and visit http://humber.ca/student-life/testing-services/.

Sincerely,

Jason Hunter, Vice President, Students and Institutional Planning