Frequently Asked Questions

Registration Process

I assume that once I register, I will be given instructions on how to log into the examination?

If an ONLINE @ Home examination was selected, further instructions regarding the virtual proctoring process will be sent via email approximately one week prior to the exam. No further instructions are required if writing an examination at a test centre as the test centre will log you into your examination.

I do not see the examination I want listed on the examination schedule online. How do I register?

All Ontario Building Code examinations are offered during all the examination dates and times listed. Once you select an available time slot and click register, you will be prompted through a registration process that will allow you to choose the specific examination to be taken during the selected date/time.

I have registered for an examination but cannot make it on that date. How can I change my examination date?

An examination date may be changed by calling or emailing the OBC examination office. The request to change the examination must be made at least 22 days before the registered examination date.  Candidates are only permitted a one-time scheduling change.  A cancellation/refund of an Ontario Building Code examination must be requested in writing via email at least 22 days in advance of the scheduled examination date.  A $50.00 administrative fee will apply per examination.  No refunds, cancellations or changes will be made to examination registrations within 21 days of the scheduled examination date.

What is a BCIN and how do I obtain one?

A BCIN is a Building Code Identification Number and it is required in order to register for an Ontario Building Code examination with Humber Polytechnic. Apply for a BCIN.

What is the registration fee for an examination?

The registration fee for each examination is $150.00 with payment required at time of registration. Payments can be made using Visa, Mastercard, Visa Debit, or Debit Mastercard.

When can I register for an examination?

Registration for an examination must be made a minimum of three weeks (21 days) in advance of the examination date. Seating is limited at Test Centres. Refer to Examination Schedule for available locations and dates.

Where can I write a Building Code examination?

Examinations are offered at established Ontario College Test Centre locations throughout Ontario, and Live Virtual Online Proctoring (LVOP) services make all examinations accessible from the Candidate's home or office.

  1. Online Examination at Home / Your Location
    • Accessible from the Candidate's home, office, or location of choice
    • Ensure your system meets these requirements:
      • Desktop computer or laptop (no tablet, Chromebook, or cell phone)
      • A working built-in or external webcam, speakers, and microphone
      • Install the meeting application, GoToMeeting, to connect to proctor
      • Browser with pop-up blocker disabled
      • Internet speed must be at least 2 Mbps download and 2 Mbps upload
      • Hot spots are not recommended
      • Check your system at: https://prod.examity.com/systemcheck/ComputerReadinessCheck.aspx
    • Beginning December 2nd, 2024, the following will come into effect:
      • A smart phone is required to operate as a second camera for the full duration of an examination
      • A Proctortrack Mobile App must be installed on the smart phone and a Proctortrack application must be installed on your computer or laptop 
      • Detailed information on virtual proctoring can be found in the Examination Format page under Virtual Proctoring
  2. Online Examination at Test Centre
    • Utilizing established Ontario College Test Centre locations throughout Ontario

See sample online exams  (For demonstration only, questions not current.)
User name = test
Password = password123!

Note: In parts of northern Ontario where sufficient internet services are not yet available, paper examinations will be offered at Ontario College satellite locations.

Candidate Scores

How do I access QuARTS?

To register or update your qualifications on-line you will need a username and password to access your QuARTS account. If you have your BCIN, but do not have a username and password, you may request one.

I have recently signed up for an OBC examination online. When doing the examination online are the results instant or does it take the 14 days?

Even though the examinations are now online, the results will not be made available immediately after the examination. Scores can only be released by the Ministry. An Examination Results Notification will be sent within 14 business days of your examination date.

I have written an examination but have not yet received my score. Will Humber release my score to me?

Examination scores can ONLY be released to the Candidate by the Ministry. An Examination Results Notification will be sent by the Ministry to the Candidate's email address listed in the Ministry QuARTS system. It is the Candidate’s responsibility to ensure their profile in the QuARTS system is up-to-date. The Candidate may also retrieve their examination score by accessing the Ministry QuARTS system directly. If you do not have a username and password to access QuARTS, you may request one.

What is QuARTS?

The Qualification and Registration Tracking System (QuARTS) is a web-based system that allows building practitioners including building officials, on-site septic system installers, designers, and registered code agencies to file their qualification information with the Ministry of Municipal Affairs and Housing. Municipalities and the public may use the QuARTS public registry in order to verify the qualification status of building practitioners and organizations. For more information, please visit the link www.ontario.ca/page/become-registered-building-practitioner.

When and how will I be notified of my examination results?

The Ministry of Municipal Affairs and Housing is responsible for notifying Candidates of their examination results by e-mail within 14 business days of the examination date. E-mail notification shall be provided where there is an e-mail address for the candidate in the Ministry’s Qualification and Registration Tracking System (QuARTS). Where no email address for a Candidate is found in the QuARTS system, exam results will be mailed via letter within 14 business days of the examination date. Examination result status will not be disclosed by telephone or in person.  For Candidates without computer access, examination results can be provided via registered mail at the request of the Candidate.

Examination Preparation

I am unsure of which examination I should take. Can you offer any guidance?

Humber Polytechnic is solely responsible for administering examinations. For all questions pertaining to examination topics and qualification, please contact the Ministry of Municipal Affairs and Housing at OBC.Qualification@ontario.ca. A certification analyst at the Ministry may be reached at 416-585-6666 Option 2.

I would like to take some courses in preparation for an Ontario Building Code examination. Which should I take?

The Ministry has entered into an agreement with George Brown College under which George Brown College has assumed responsibility for updating and delivering Building Code training courses previously prepared by the Ministry. George Brown College, in turn, has entered into agreements with a number of other colleges to provide for training course delivery across Ontario. For more detailed information on code training, self-study kits or course delivery organizations, please visit the George Brown College website or call 416-415-5000 x6725.

Where can I get a copy of the 2012 Building Code?

The 2012 Building Code and any amendments can be purchased from ServiceOntario Publications.

Note: Most colleges that offer training on the Building Code also sell the publication.

Examination Process

Is it possible to take an examination on an iPad/tablet?

Tablet, Chromebook, and smart phone devices cannot be used to take an online examination due to such devices not meeting some of the requirements. One such requirement is a reliable internet connection throughout the 3 hour examination session and as such, a desktop with a wired connection is recommended.

Is it possible to use an electronic copy of the Building Code for the examinations?

Yes, candidates will be provided with a link to a digital Building Code Compendium that can be used during examinations. Only the webpage provided by Humber Polytechnic will be allowed to be open during examinations. Candidates are not permitted to use their own copy of the digital Building Code Compendium.

What happens if I miss my examination?

Candidates who miss their examination will be required to repurchase a new session through our website. Please note missed examinations will be reported to the Ministry of Municipal Affairs and Housing.

What is the format of the examination?

Examinations are open book and are 3 hours in length. Each examination contains 70 multiple choice questions, each with a choice of four (4) possible answers, of which the Candidate is to select the best answer.  Each question carries equal weight. The pass mark is 70%.

What should I bring to the examination?
  • The Official Registration Confirmation
  • ONE piece of valid government-issued identification bearing a photograph and signature. The name on the government issued photo identification (passport, driver's license, permanent resident card) must be an exact match to the name on your Official Registration Confirmation.  (Note: Ontario Health Cards will not be accepted as primary identification)
  • Candidates writing a paper-based examination must bring their own pencils and erasers.

OPTIONAL

Examinations are open book. They are based on the requirements of the Building Code Act, 1992, the 2012 Building Code (Ontario Regulation 332/12) and Supplementary Standards to the Code. The only materials allowed in the test space are:

  • The Building Code Compendium (Volumes 1 and 2) in hard copy format and/or in PDF format.
    * Note: Candidates are only allowed to use the PDF provided by Humber Polytechnic and are not permitted to use their own copy of the digital Building Code Compendium.
  • Materials included in the Compendium, such as:
    • The Building Code Act, 1992 (available on e-laws at ontario.ca/laws)
    • The Building Code (available on e-laws at ontario.ca/laws)
    • Supplementary Standards to the Code
  • The Code and Construction Guide for Housing
  • Water bottles (metal or plastic) are allowed only if the paper label has been removed and there are no questionable marking on the bottles
  • A handheld standard calculator, or a scientific calculator if it is not programmable
    Programmable calculators are NOT permitted
  • Blank sheets of paper
  • Candidates are permitted to bring materials into the examination which have been highlighted or tabbed. Minimal annotations are also acceptable.
  • Candidates are not permitted to write in their materials at any time during an examination. Such activity will be considered candidate misconduct.

Virtual Proctoring

Are secondary/overflow monitors allowed?

No. They must be disconnected from the computer and turned away or covered during the exam.

Does the process of connecting to my proctor cut into my examination time?

No, the authentication process does not cut into your examination time. The timer does not start until you begin your examination.

How do I get help if I encounter a technical problem during my examination?

If you encounter a technical problem, you can ask the proctor for help. You will be able to communicate with the proctor via chat at any time during your examination. If the proctor is unable to help you resolve the technical issue, you will be directed to contact the Proctortrack technical support line via live chat, phone, or email.

Proctortrack Support

Please do not contact Humber, as the team is unable to assist with virtual proctoring issues.

How do i know if I am being monitored by a proctor?

A blue frame will appear around the screen to indicate that proctoring has begun and you are being monitored. After completing and submitting the examination, you may end proctoring and close/uninstall the Proctortrack application.

How do I know if my system meets the virtual proctoring requirements?

You will be required to complete an onboarding process within the Proctortrack system prior to your scheduled examination date. This process will verify/check your computer hardware compatibility with Proctortrack and provide the opportunity to troubleshoot any issues.

The onboarding process creates a baseline profile for Candidates in the Proctortack system. It should NOT be attempted on the scheduled examination date as it may take several hours for approval.  

An approved onboarding profile is valid for one year.  Candidates who have already taken a virtual examination and have successfully passed the onboarding process do not need to complete it again until it expires.  However, if you register again for an examination using a different email address, a new account will be created in Proctortrack and the onboarding must be completed again with the new account.

How early should I be for my virtual examination?

On the day of your examination, access the Proctortrack link provided to you at the scheduled examination time to complete the identification verification and to secure the testing environment. You will not be able to start the process before the scheduled time. The Go To Test button will be activated at the scheduled time. Refresh your screen if you do not see the button activated.

An approved onboarding profile is mandatory prior to the scheduled examination.

How is my privacy and personal information protected when using the Proctortrack Mobile App and proctoring services?

Humber takes the privacy of Candidate information seriously and it is of paramount importance for every Candidate in all aspects and parts of the Ontario Building Code Examinations.

Personal information is collected and used solely for the purposes of verifying a Candidate's identity while providing online proctoring while protecting academic integrity. Proctortrack’s privacy policy can be found here.

How will the webcam video be used during my virtual proctored examination?

The webcam is designed to monitor the immediate surroundings and ensure you are taking the examination by yourself in a secure testing environment.

I have a Mac computer and I am having issues with the Proctortrack application. What can I do?

If you have installed the Proctortrack application and it does not open automatically, you can locate it from Finder on your Mac. 

  • In the menu bar at the top, click on Go > Home > Applications > Proctortrack
  • Open Proctortrack (do not open ProctortrackExamBrowser)

You can also locate the Proctortrack application using the launchpad and typing Proctortrack in the search field at the top of the launchpad.

Once the application is launched, you must grant Proctortrack and the Exam Browser access to monitor and record the test session.  Go to System Preference > Security and Privacy > Privacy tab > Select ProctortrackYou must grant Proctortrack the following permissions:

  • System Events
  • Accessibility
  • Camera
  • Screen recording
  • Microphone

Note: Once you have granted permissions, the Proctortrack application will to through a system check. If it does not, please close the application and try launching the it again. If you are still experiencing issues with the Proctortrack application, please contact Proctortrack support at 1-844-966-1155.

I have a PC with Windows OS and I am having issues with the Proctortrack application. What can I do?

Once the Proctortrack application is launched, you must grant Proctortrack and the Exam Browser access to monitor and record the test session. 

Go to Start > Settings > Privacy & security > Camera.  Grant access by turning on the switch beside Camera access, Let apps access your camera, and Proctortrack. 

Then go to Start > Settings > Privacy & security > Microphone.  Grant access by turning on the switch beside Microphone access, Let apps access your microphone, and Proctortrack. 

Note: Once you have granted permissions, the Proctortrack application will to through a system check. If it does not, please close the application and try launching the it again. If you are still experiencing issues with the Proctortrack application, please contact Proctortrack support at 1-844-966-1155.

If I have a question about my examination, am I allowed to ask the proctor?

The proctor is not able to provide any answers or clarification regarding any questions on your examination. However, the proctor will be available to answer any technical questions.

Is it possible to take a break during an examination without losing time?

Once the examination has started, you may not leave the camera view.

What do I do if my computer crashes or I lost connection during my examination?

Proctortrack provides a 24/7 technical support line. If you are having technical issues during the onboarding process or something goes wrong during an examination, you can connect with the Proctortrack support team by email, phone, or live chat.

Call the dedicated Proctortrack Technical Support Line at 1-844-966-1155 or visit the support page.

What do I need for virtual proctoring?

Please refer to the Examination Format page under Virtual Proctoring.

What is Proctortrack?

Proctortrack is the virtual proctoring provider for the Ontario Building Code Examinations. Proctortrack's live remote proctoring solution provides the highest level of exam integrity. To find out more about Proctortrack and their live proctoring solution, please visit their website at proctortrack.com.

What is the Proctortrack Mobile App?

The Proctortrack Mobile App is an application available in the App Store (iOS phone) or Play Store (Android) required during a virtually proctored examination. The mobile phone will be used to complete the room scan when checking in with the proctor. It will also be used as a second camera to monitor learners during the examination. The use of the Proctortrack Mobile App is mandatory during all virtually proctored examinations.

What is virtual proctoring?

A proctored examination is supervised by an approved, neutral person (a proctor) who confirms the identity of the examination taker and the integrity of the examination environment. Virtual proctoring allows for the same level of supervision to occur online, facilitated by online monitoring software, including the use of a webcam.

What will happen if the proctor suspects misconduct?

Upon suspicious activities, a live proctor will intervene and can provide a live remediation, live technical support, or immediately suspend the examination if breaches to the examination policies are confirmed.

When will I receive the instructions for my examination?

First time virtual proctored examination writers will receive an email directly from Proctortrack with the username and password. Expect the Proctortrack email to be delivered up to 3 business days after registering for an examination.

Where should I take a virtual proctored examination?

You must be alone (no pets or children) in an indoor, private, and enclosed room. You cannot be in a public location where others are within speaking distance, may be able to walk in or walk by, or where you can be distracted while taking your examination.

The proctor will ask you to use the Proctortrack Mobile App to scan your surroundings.

Tip:  Please behave as if you were in a shared testing environment with other Candidates.  You will be proctored in one virtual environment with other Candidates.  Talking or reading aloud is prohibited. 

Testing Accommodations

I have a disability and would like to make a request for accommodations during testing. What should I do?

Please contact us via email or phone to provide details of your disability and the accommodations required.  Candidates must submit a current Letter of Support, written on official letterhead and signed by a qualified medical professional:

  • Affirming the existing of the disability; and
  • Stating the specific accommodations required (including the exact amount of additional time).

Requests for testing accommodation are subject to approval.