Please be advised it can take 30-45 minutes to complete the entire process of connecting to a Live Proctor. This process includes identification verification and securing the testing environment. First time virtual exam writers note that the onboarding process must be completed and approved prior to your scheduled exam date. See the Onboarding Exam Steps section for details.
Learners are required to have the following equipment to take their exam:
All Learners will also require a smart phone to complete the room scan and to operate as a second camera during exams. Both Android and iOS mobile phone devices are supported. See minimum phone requirements listed below:
IMPORTANT NOTE: Ensure that all connections to other devices, programs, systems, and/or hardware that are not required for the delivery of the exam are turned off and/or disconnected prior to the exam. This includes but is not limited to connections to any home automation; any Bluetooth or other connections to hardware or any electronics; or any other computer equipment. Only a stand-alone computer/laptop connected to the internet can be used to take the exam. A mobile phone is also required to complete the room scan and to be used as a second camera during the exam. Any other connections detected during the exam may result in the termination of your exam. It is the learner’s responsibility to ensure that their system meets these requirements.
Learners are required to ensure the testing environment is and will remain comfortable, quiet, and free of distractions during the scheduled exam. The following is required and will be confirmed by the proctor:
Proctortrack Support
If you encounter a technical problem, you can ask the proctor for help. You will be able to communicate with the proctor via chat at any time during your exam. If the proctor is unable to help you resolve the technical issue, you will be directed to contact the Proctortrack technical support line via live-chat, phone or email.
Telephone Support Hours
Monday to Friday – 8 a.m. to 9 p.m. EST
Saturday to Sunday – 8 a.m. to 7 p.m. EST