Getting Started

Please be advised it can take 30-45 minutes to complete the entire process of connecting to a Live Proctor. This process includes identification verification and securing the testing environment. First time virtual exam writers note that the onboarding process must be completed and approved prior to your scheduled exam date. See the Onboarding Exam Steps section for details.

Learners are required to have the following equipment to take their exam:

  • Desktop computer or laptop. (Tablets, Chromebook and mobile phones do not meet the requirements for the exam delivery software.)
  • Webcam (resolution 800 x 600 or better)
  • Microphone and speakers
  • Keyboard
  • Mouse
  • High speed Internet connection

All Learners will also require a smart phone to complete the room scan and to operate as a second camera during exams. Both Android and iOS mobile phone devices are supported. See minimum phone requirements listed below:

  • Android OS: version 6.0 and higher.
  • iOS (Apple): version 11.0 and higher.
  • Note: Harmony OS not supported at this time.
  • Mobile phones should have a working camera, be 100% charged and have the Proctortrack app downloaded before beginning an exam.
  • Mobile phones are required to be positioned in landscape, selfie-mode, keeping the learner, computer monitor, keyboard, and mouse within view of the mobile camera.
  • Phone stands, phone cases with built-in stands, or a clear glass cup, can be used to prop up the mobile phone during virtual exams.
  • Tip: Keep mobile phones charging for the duration of the exam to avoid running low on power.

Learners are required to ensure the testing environment is and will remain comfortable, quiet, and free of distractions during the scheduled exam. The following is required and will be confirmed by the proctor:

  • An indoor, private, and quiet location (learners will not be permitted to write the exam in a room where a clear glass wall would allow their computer screen to be viewed by another individual).
  • Learners must be seated so that a blank wall is immediately behind them during testing. Any pictures, artwork or other wall hangings must be removed.
  • If there are permanent fixtures that cannot be removed from the wall, the space does not meet the testing space requirements and an alternative must be found.
  • If the learner is writing with empty space, or an open room behind them, the space does not meet the testing space requirements and an alternative must be found.
  • Learners should review the Examination Policy for the full list of Examination Day Protocols.

Proctortrack Support

If you encounter a technical problem, you can ask the proctor for help. You will be able to communicate with the proctor via chat at any time during your exam. If the proctor is unable to help you resolve the technical issue, you will be directed to contact the Proctortrack technical support line via live-chat, phone or email.

  • For live chat visit the support page (recommended)
  • Or call the dedicated Proctortrack technical support line for Humber learners: 1 (844) 966-1155

Telephone Support Hours

Monday to Friday – 8 a.m. to 9 p.m. EST

Saturday to Sunday – 8 a.m. to 7 p.m. EST