Effective Date: January 27, 2021 Download PDF
1. Examination Policy
All examinations are proctored and delivered in-person at a testing facility or virtually proctored by a program approved virtual proctoring service. Learners will access and complete their exams online. Examination dates and times are scheduled at testing locations across the province or scheduled at designated timeslots for virtual proctoring. Schedules will vary by location. <See: Program website for more details>
Course examinations measure a learner's knowledge of the learning objectives or performance outcomes of a course and can only be taken after completion of the applicable course(s).
1.1 Examination Day Protocol
1.1.1 Rules of Conduct - Virtual Proctored Exams
- Learners MUST have their Proctortrack login credentials to access Proctortrack on their scheduled exam date.
- Learners MUST also have their program login credentials (X-number and password) to access the exam through the Learner Portal when prompted.
- Failure to know your username and password will result in a cancellation of your exam. BE PREPARED
- Connect with Proctortrack at the scheduled exam time to complete the identification verification, and to secure the testing environment. Note that this process can take 15-30 minutes to complete. The authentication process does not cut into your exam time. The timer on your exam does not start until you begin your exam.
- Only one monitor is permitted.
- All watches, tablets, and other electronic devices are required to be turned off and placed away from the learner's workstation for the duration of the exam.
- Earphones are not allowed.
- Workstations must be free of books, paper and unauthorized electronic devices.
- Learners must be in a quiet room, alone throughout the course of the exam. Learners cannot be in a public location where others are within speaking distance or may be able to walk into the room or where they can be distracted while taking their exam.
- Wearing of hats/caps is not allowed.
- Reading questions/answers aloud during the exam is not permitted.
- Children and pets are not allowed in the room.
- Learners are not allowed to copy or record any examination material.
- Blank sheets of paper and a pencil are not allowed during a virtual proctored exam
- The allowable time to complete each exam varies from 2 to 3 hours. Please see the exam detail page on the Program website for the allowable time for each exam.
- Learners must present a valid, government issued identification bearing a photograph and signature (e.g., passport, driver's license, permanent resident card). The name on the government issued photo identification must match the Learner Portal. A learner is not allowed to write the exam if the presented identification does not match the name reflected on the learner's program registration.
- Learners taking exams must comply with instructions and rules provided to them by the proctor.
- During an exam, learners can only communicate with the proctors. The proctor cannot provide any guidance or answer questions regarding exam content.
- Possessing or accessing any unauthorized materials or devices during an exam may result in the learner's exam being terminated.
- Academic Misconduct or Learner Code of Conduct infractions during an exam may result in the exam being terminated. <See: Learner Misconduct & Disciplinary Policy >
- No breaks are scheduled during the exam. Learners with approved accommodations that include breaks are the exception.
- Smoking is prohibited.
- Food is not allowed.
- Water in a transparent bottle (label removed) is allowed.
1.1.2 Rules of Conduct - In-Person Test Center Locations
- Learners are required to arrive at the examination location thirty (30) minutes prior to the examination start time. Anyone arriving after the exam has started will NOT be permitted to write the examination.
- The allowable time to complete each exam varies from 2 to 3 hours. Learners should see the exam detail page on the Program website for the allowable time for each exam.
- Learners must present a valid, government issued identification bearing a photograph and signature (e.g., passport, driver's license, permanent resident card). The name on the government issued photo identification must match the Learner Portal. A learner is not allowed to write the examination if the presented identification does not match the name reflected on the learner’s program registration.
- Exams are accessed through the Learner Portal. You MUST have your program login credentials (X-number and password) to access the exam.
- No breaks are scheduled during the exam. Learners with approved accommodations that include breaks are the exception. Washroom breaks are monitored. Time missed due to a washroom break cannot be made up.
- Academic Misconduct or Learner Code of Conduct infractions during an examination may result in the examination being terminated. <See: Learner Misconduct & Disciplinary Policy >
- Learners taking exams must comply with instructions and location rules given to them by the proctor.
- Smoking is prohibited in all exam locations.
- Food is not allowed in all exam locations.
- Electronic devices of any kind are not permitted on the learner’s workstation. Cell phones, all watches, tablets and other devices are required to be turned off and placed under the learner’s workstation for the duration of the exam.
- Possessing or accessing any unauthorized materials or devices during an exam may result in the learner’s examination being terminated.
- Learners are not allowed to copy, record, or remove examination materials from the examination location.
- During an exam, learners can only communicate with the proctors. The proctor cannot give any guidance or answer questions regarding exam content.
- Children are not allowed in the exam location and cannot be left unattended during any exam period.
- Water in a transparent bottle (label removed) is allowed.
1.1.3 Missed Examination
A missed examination is recorded as a no-show and the learner will receive a failing grade of zero. All missed examinations count as an examination attempt for rewrite purposes.
<See: Examination Rewrites>
1.1.4 Learner Misconduct & Disciplinary Policy
Any behavior during the exam determined to compromise the examination may result in termination of the exam and a failing grade of zero. Any acts of misconduct will be recorded and sent to the Real Estate Program Office to determine if any further disciplinary action is warranted.
<See: Rules and Standards of Conduct and Learner Misconduct Policy>
1.2 Examination Format and Grading
Examination results are reported using a score. Scores below the established passing grade are deemed failures.
- All examinations are delivered in an online format
- The length of time allocated for each examination is listed in the examination description
All program components and grades, including incompletes or failures, are posted to the learner’s Education Record and accessible to the learner via the Learner Portal within (3) three days. Examination results are not disclosed by phone, email or in-person.
1.3 Examination Accommodation
Learners with disabilities, permanent or temporary, requesting any accommodation should contact the Real Estate Program Office prior to their enrolment in an examination. For more information, <See: Accessibility and Accommodations Policy>.
1.4 Deferred Examination Policy
Learners may request to defer an examination after the allowable change date has passed under certain circumstances described in the sections below. Learners are encouraged to review the timetable prior to registration for any conflicts that may prevent them from taking any program component. Approved requests are subject to all policies and must meet all requirements including progression time period.
An administrative fee may apply for any approved change. Submission of a request does not constitute an approval.
<See: Registration Changes>
1.4.1 Religious Obligation
Learners who encounter a conflict between a scheduled examination and a religious obligation must request the deferral as soon as it is identified and only online using the Learner Portal.
Learners who seek examination deferrals for medical reasons must make their request as soon as the reason is identified and only online using the Learner Portal. Supporting documentation is required.
1.4.3 Compassionate Requests
An examination may be deferred for compassionate reasons. Reasons can include bereavement for immediate family members, required court appearances, and other extenuating circumstances. Vacations are not a valid reason to defer an examination. Deferred examination requests based on compassionate reasons or extenuating circumstances are generally known in advance. The request must be made as soon as the reason is identified and online using the Learner Portal.
1.5 Examination Rewrites
1.5.1 Course Examination
Learners are permitted one rewrite of a failed course examination. All rewrites require a learner to register for a new examination and pay an examination fee. A second failure of the same course examination requires a learner to retake the applicable course before attempting the exam again and pay all fees. Rewrites must meet any requirements including progression time period.
A learner’s Education Record contains all program component attempts and grades.
1.5.2 Broker Qualifying Examination
Unlimited rewrites are allowed for the Broker Qualifying Examination. All rewrites require a learner to register for a new examination and pay an examination fee. A learner’s Education Record contains all attempted examination grades.
1.5.3 Broker Final Examination
Learners are allowed one rewrite of the Real Estate Broker Program final examination. Rewrites must be taken within the twelve (12) month progression time period. Learners are encouraged to request an examination review after their first failure before attempting a rewrite.
A failure of a rewrite final exam will require a learner to request an assessment of the learner’s knowledge gaps. The assessment will determine the requirements and next steps for continuation in the program. Learners may be required to retake one or multiple courses. All retakes require a learner to register and pay all associated course fees.
Successful completion of the required course retakes as identified by the examination review will grant a learner the opportunity to restart the final examination cycle. All associated examination fees will apply.
A learner’s Education Record contains all attempted program component completions and grades.
1.6 Examination Review
An examination review allows a learner to understand the results of their exam. Learners may request a review of their examination with a content specialist. The examination review provides feedback on learning outcomes that may require additional review or remediation. An examination review will not result in a grade change.
Requests must be made within five (5) business days of the examination grade being posted and must be made online using the Learner Portal.
1.7 Examination Appeals
Learners may appeal an examination based on the following:
- Concerns about the accuracy, clarity or applicability of the exam
- A decision regarding learner misconduct
- The examination process (i.e. compromised testing environment due to computer failure; disruption during examination; erroneous exam location details)
Learners must submit all appeals using the Examination Appeal Form found on the Learner Portal. Appeals must include supporting details and be submitted within five (5) business days after the examination grade is posted to the learner’s Education Record; or five (5) business days after the completion of an examination review. The decisions is communicated to the learner within ten (10) business days of the submitted Examination Appeal request.
Approved appeals will only grant a no-fee rewrite. The no-fee rewrite must be taken within one (1) month from the time the appeal is granted or the learner forfeits the opportunity to rewrite the examination without charge.
Rewrites must meet all requirements including progression time period. The successfully appealed examination will not count as an examination attempt.
1.7.1 Appeal Challenges
A challenge to an appeal decision must be submitted within five (5) business days after receipt of an appeal decision using the Examination Appeal Form found on the Learner’s Portal. The Real Estate Council of Ontario (RECO) reviews all appeal challenges. An appeal decision can only be challenged on one or more of the following grounds:
- There is new evidence that is likely to change the outcome;
- There is evidence of procedural error or bias in the appeal process; and/or
- The learner feels that the sanction imposed is not consistent with the nature of the offense.
Appeal challenges are reviewed and decided by the Registrar, REBBA who will either uphold or overturn an appeal decision. The decision is communicated to the learner within ten (10) business days from the receipt of the request. All decisions by RECO are final.