Frequently Asked Questions

 (Updated Monday, January 30)

It’s been over a week since norovirus started in residence.  What has Humber done to improve the situation?

  • Nearly all of the students who reported feeling ill at North Campus residence are now saying that they’re feeling better. Humber took swift measures to reduce the spread of the virus, which is being reported at higher levels in Ontario this winter.
  • Campus wide cleaning efforts were enhanced using products specifically to address viral contamination. And, specifically, all residence rooms have been treated with the highest degree of care.
  • Humber has received guidance from Toronto Public Health and external infectious disease control experts. We have implemented their recommendations beyond their expectations and we continue to be vigilant in our efforts to maintain a clean campus environment

What is norovirus?

What are you doing to compensate me for missed meals/groceries/parking?

  • Students who live in residence should speak to residence staff regarding this matter.

What are you doing about the pests on campus?/I’ve seen mice/bugs in my classroom/residence room/library…what is Humber doing about it?

  • As part of regular operations, residence, labs, classrooms and foodservices areas are serviced on a regular and as-needed basis. Foodservice areas are treated twice a month, which is consistent with industry standards.
  • If you see a pest, please inform our Facilities Management department by filling out a service request form at Reports are responded to on a same- or next-day basis.

Why did Humber stay open while students were getting sick?

  • Both Toronto Public Health and infectious disease specialists  have been advising us since we first received reports of illness. At no point has there been any indication that a closure was necessary in order to contain illness.  Vigilant hand hygiene, cleaning practices and self-isolation when feeling unwell were identified as being the most effective way of containing the illness.
  • . Academic considerations are in place both for students who have been ill and for those who feel uncomfortable coming to campus, including those in programs with mandatory attendance and those on placement. Please contact residence staff, your program coordinator, or email if you have any questions.

What if I see a messy washroom?

  • We have increased cleaning of washrooms, labs, touchpoints and common areas at both the North and Lakeshore campuses using products specifically to address viral contaminants.
  • If you see a washroom, or any other areas on campus in need of cleaning, please call 416-675-8500 or report it to facilities at
  • If you are a student in residence and have been sick in your room, call 416-675-6622 extension 77201 to arrange for cleaning.

I am in a program with a mandatory attendance policy/I am on placement/I am worried about missing classes.

  • Academic consideration will be available for all students who have been ill or who are uncomfortable participating in academic activities such as classes, placements or field trips. If you are well and elect to stay away from campus, you must contact your professor or program coordinator in writing and arrange to keep up with your studies in an alternate way.

What has Humber done to keep students, faculty and staff safe? 

  • We have enhanced environmental cleaning at our North and Lakeshore campuses and residences using products specifically to address viral contaminants. We have increased frequency of cleaning high touch/risk areas/surfaces.
  • We have increased hand sanitizer and hand washing stations across the campus and continue to encourage vigilant hand hygiene.

Is the food safe to eat on campus?

Yes. All foodservices have been inspected and all have received green dine-safe passes. You can see Humber's health inspection reports at  

I’m feeling ill or have been sick. What should I do?

  • Stay home until you have been symptom free for 48 hours
  • Drink plenty of fluids to avoid dehydration
  • Avoid preparing food for others
  • Wash your hands well using soap and warm water for at least 15 seconds before preparing food and after using the bathroom
  • Call the Health Centre at 416-675-5090 (North Campus) or 416-675-6622 ext. 3111 (Lakeshore) for advice.

What health services are available on campus?

Nurses and physicians are available to students at the North Campus Health Centre between the hours of 8:30-4:30.

Where can I go for more information?

Please email see for further updates, which will be posted as required.