After a collaborative competitive bidding process conducted by OECM and assisted by Purchasing Services and Information Technology Services, Humber is officially announcing that the Toner Supplies and Related Services contract has been awarded to PrintersPlus for a firm 3-year term (September 9, 2015 to September 9, 2018) with one optional 2-year term.

NEW CONTRACT BENEFITS

• A broad-range of services and OEM, generic, and remanufactured products no matter your printer brand or model;
• Fast 1–2 day turnaround on most orders;
• No-charge Product Recycling Program;
• Technical support and Live Chat;
• No minimum order requirements;
• Delivers an average 25% savings over the current agreement.

Before placing an order, each academic school and administrative department should setup their own standing order for toner supplies for each fiscal year with a reasonably estimated budget. If there is no existing standing order in place for your area for the current fiscal year, please set up the requisition on Banner in a timely manner. The vendor # is N00000735.

Should you have any questions or need further assistance, please contact Purchasing Services by email at purchasing@humber.ca.

ORDER PLACEMENT & PROCESSING

1. To place an order, please contact Jeff Syed at 1-866-242-1153 or by email: jsyed@printersplus.net. Please specify the standing order number of your area, and the full shipping address including department/school name and room number.
2. Should you desire to order through OECM web portal, please contact purchasing@humber.ca for detailed instructions.
3. In-stock orders placed by 2:00 pm will be shipped the same day and delivered within 24-48 hours.
4. You can also email jpinke@printersplus.net should you have any defective cartridges.  You will receive a prepaid waybill for the defective toner cartridge to be picked up and a new cartridge will be shipped within 1-2 business days. The warranty on the toner cartridges is for a period of 1 year. 

EMPTY TONER AND INK RECYCLING PROGRAM

Once you have accumulated 4-5 cartridges, please send an email to jpinke@printersplus.net with the number of toners to be recycled.  You will then receive an email with the correct number of prepaid UPS waybills which can be attached to the cartridges for pick-up. Place the way bill on the outside of the box, and send to Central Receiving. UPS will pick up the filled boxes from Central Receiving and return to the Supplier’s recycling centre.

TECHNICAL SUPPORT

For technical support contact Jeff Syed at 1-866-242-1153 or by email: jsyed@printersplus.net.

The toner supplies for the Multi-Function Devices are included in the Xerox contract. Please contact the ITS Helpdesk at ext. 8888, or submit the online order form formstack.com/forms/?1438316-IJPCrhqLaD when the new toner supply is required.