Course Outline
Course Name: Operations Management (BMGT 203)
Academic Period: 2021 - 2022
Faculty:
Faculty Availability:
Associate Dean:
James Cullin
james.cullin@humber.ca
Schedule Type Code:
Land Acknowledgement
Humber College is located within the traditional and treaty lands of the Mississaugas of the Credit. Known as Adoobiigok [A-doe-bee-goke], the “Place of the Alders” in Michi Saagiig [Mi-Chee Saw-Geeg] language, the region is uniquely situated along Humber River Watershed, which historically provided an integral connection for Anishinaabe [Ah-nish-nah-bay], Haudenosaunee [Hoeden-no-shownee], and Wendat [Wine-Dot] peoples between the Ontario Lakeshore and the Lake Simcoe/Georgian Bay regions. Now home to people of numerous nations, Adoobiigok continues to provide a vital source of interconnection for all.
Equity, Diversity and Inclusion Statement
Humber College and the University of Guelph-Humber (Humber) are leaders in providing a learning, working and living environment that recognizes and values equity, diversity and inclusion in all its programs and services. Humber commits to reflect the diversity of the communities the College serves. Students, faculty, support and administrative staff feel a sense of belonging and have opportunities to be their authentic selves.
| Faculty or Department | Longo Faculty of Business |
|---|---|
| Program(s) |
Business Administration (02511)
Business Administration (Co-op) (20091)
Business Management (02251)
Medical Office Manager (MG111)
|
| Course Name: | Operations Management (BMGT 203) |
| Pre-Requisites | none |
| Co-Requisites | none |
| Pre-Requisites for |
Entrepreneurship (BMGT 475) Project Management (BMGT 405) |
| Equates | none |
| Restrictions | none |
| Credit Value | 3 |
| Total Course Hours | 42 |
| Developed By: | Prepared By: | Approved by: | |
|---|---|---|---|
| Franca Giacomelli | James Cullin |
Humber Learning Outcomes (HLOs) in this course.
The HLOs are a cross-institutional learning outcomes strategy aimed at equipping Humber graduates with the employability skills, mindsets, and values they need to succeed in the future of work. To explore all the HLOs, please consult the Humber Learning Outcomes framework.
Course Description
N/A
Course Rationale
This course provides an overview of operations management, emphasizing the achievement of the highest levels of product and service quality, while maintaining the lowest possible cost.
Program Outcomes Emphasized in this Course
Business Administration (02511)
- Evaluate the impact of global issues on an organization’s business opportunities by using an environmental scan*.
- Apply principles of corporate sustainability*, corporate social responsibility and ethics to support an organization’s business initiatives.
- Assess and use current concepts/systems and technologies to support an organization's business initiatives.
- Conduct and present research to support business decision making.
- Plan, implement and evaluate projects by applying project management principles .
- Perform work in compliance with relevant statutes, regulations and business practices.
- Apply human resource practices to support management objectives and the organization’s goals.
- Use accounting and financial principles to support the management and operations of an organization.
- Assess marketing and sales concepts and strategies and apply them to the needs of an organization.
- Outline principles of supply chain* management and operations management and assess their impact on the operations of an organization.
- Participate in the development of a business plan.
- Develop strategies for ongoing personal and professional development to enhance work performance in the business field.
- Outline strategies used to manage risks in an organization's business activities.
Business Administration (Co-op) (20091)
- Evaluate the impact of global issues on an organization’s business opportunities by using an environmental scan*.
- Apply principles of corporate sustainability*, corporate social responsibility and ethics to support an organization’s business initiatives.
- Assess and use current concepts/systems and technologies to support an organization's business initiatives.
- Conduct and present research to support business decision making.
- Plan, implement and evaluate projects by applying project management principles .
- Perform work in compliance with relevant statutes, regulations and business practices.
- Apply human resource practices to support management objectives and the organization’s goals.
- Use accounting and financial principles to support the management and operations of an organization.
- Assess marketing and sales concepts and strategies and apply them to the needs of an organization.
- Outline principles of supply chain* management and operations management and assess their impact on the operations of an organization.
- Participate in the development of a business plan.
- Develop strategies for ongoing personal and professional development to enhance work performance in the business field.
- Outline strategies used to manage risks in an organization's business activities.
Business Management (02251)
- Identify and discuss the impact of global issues on an organization’s business opportunities by using an environmental scan*.
- Apply principles of corporate sustainability*, corporate social responsibility and ethics to support an organization’s business initiatives.
- Use current concepts/systems and technologies to support an organization's business initiatives.
- Apply basic research skills to support business decision making.
- Support the planning, implementation and monitoring of projects.
- Perform work in compliance with relevant statutes, regulations and business practices.
- Explain the role of the human resource function and its impact on an organization.
- Use accounting and financial principles to support the operations of an organization.
- Describe and apply marketing and sales concepts used to support the operations of an organization.
- Outline principles of supply chain* management and operations management.
- Outline and assess the components of a business plan.
- Develop strategies for ongoing personal and professional development to enhance work performance in the business field.
Medical Office Manager (MG111)
Accreditation Standards
Course Specific Policies and Expectations:
- An over-all average of 50% must be achieved on the tests for any other marks to be
counted for the final marks. - All assignments are expected to be submitted when due. Late assignments will not be
accepted or, at the teacher’s discretion, be accepted with late penalty. - It is expected that a word processing package will be used for all submissions and a
spreadsheet or appropriate computer applications package will be used for tables,
graphs, etc. - Marks will be deducted (to a maximum of 20% of each assignment or test)
for incorrect grammar, punctuation, spelling and presentation.
Course Learning Method(s)
- Case Based Learning
- Group or Team Work
- Lecture
Course Learning Outcomes (CLO)
| Learning Outcome | Learning Objectives | Summative Assessments | Formative Assessments |
|---|---|---|---|
| Define productivity and analyze its impact on profitability and the standard of living. Analyse business performance through the lens of ethical practices, social responsibility, sustainability, and corporate governance. |
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| Explain the concepts of Quality, Total Quality Management and national and international standards, as they relate to both goods and services. |
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| Describe the elements of a world-class operations management system and how it impacts on global competitiveness, strategy development, and bottom line profitability. |
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| Generate a complete set of activities for a specific project. Estimate activity start, finish and slack times for a specific project. Calculate project duration, the critical path, and slack time using network diagrams. Use project management techniques to produce an overall project schedule for a set of inter-related, timeresourced activities. |
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| Evaluate the appropriate process type and strategy for the production of a given product. |
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| Identify the various components of the capacity process, and evaluate considerations for capacity alternatives. |
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| Analyze the basic types of layout, applying the main techniques used to determine an appropriate layout for goods and services. |
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| Explain the role of each link in the product supply chain in adding value for the customer. |
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| Describe the basic functions of an inventory management system, and apply the related inventory management tools and techniques used in managing the system. |
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| Describe and explain the management principles and characteristics of Just-intime (JIT) systems management. Identify issues and concerns involved in implementing a JIT system and the operating strategies to address those concerns. |
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| Compare and contrast a push versus pull production system. Calculate accurately work-in-process, through-put, cycle-times, and rework. Using technology and information systems effectively, analyze results and determine the impact on the bottom line using cost-benefit and other financial analysis tools. |
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| Formulate a product forecast using moving averages, exponential smoothing, and qualitative techniques. Describe the aggregate planning process, bill of materials and master production schedule. Explain how these can be managed or maintained in an ERP system. and explain their use. |
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Assessment Weighting
| Assessment | Weight |
|---|---|
| Test | |
| Test 1 | 25% |
| Test 2 | 25% |
| Instructor-Created Assessments | |
| Class participation and quizzes | 20% |
| Plant tour or substitute assignment | 5% |
| Team and Individual Assignments and Cases | 25% |
| Total | 100% |
Modules of Study
| Module | Course Learning Outcomes | Resources | Assessments |
|---|---|---|---|
| Introduction to Operations Management and Productivity |
|
Heizer, J., et al. |
|
| Managing Quality |
|
Heizer, J., et |
|
| Operating Strategy in a Global Environment |
|
Heizer, J., et |
|
| Project Management |
|
Heizer, J., et |
|
| Process Strategy |
|
Heizer, J., et |
|
| Capacity Planning |
|
Heizer, J., et |
|
| Layout Strategy |
|
Heizer, J., et |
|
| Supply-Chain Management |
|
Heizer, J., et |
|
| Inventory Management |
|
Heizer, J., et |
|
| Just-in-Time and Lean Production Systems |
|
Heizer, J., et |
|
| Forecasting, Material Requirements Planning (MRP) & ERP |
|
Heizer, J., et Heizer, J., et |
|
Required Resources
| Title | ISBN |
|---|---|
Jay Heizer, Barry Render & Paul Griffen, Pearson Education Canada (2016), Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition (eText + MyLab), ISBN – 9780135234518 |
Resource(s):
Course material costs can be found through the Humber Bookstore.
Essential Skills
| Section | Skills | Measurement | Details |
|---|---|---|---|
| Communication |
|
Reinforce and measure |
|
| Critical Thinking and Problem-Solving |
|
Reinforce and measure |
|
| Interpersonal Skills |
|
Reinforce and measure |
|
| Numeracy |
|
Teach and measure |
|
| Information Management |
|
Teach and measure |
|
| Personal Skills |
|
Reinforce and measure |
|
Prior Learning Assessment & Recognition (PLAR)
Prior Learning Assessment and Recognition (PLAR) is the formal evaluation and credit-granting process whereby candidates may obtain credits for prior learning. Prior learning includes the knowledge competencies and skills acquired, in both formal and informal ways, outside of post-secondary education. Candidates may have their knowledge, skills and competencies evaluated against the learning outcomes as defined in the course outline. Please review the Assessment Methods Glossary for more information on the Learning Portfolio assessment methods identified below.
The method(s) that are used to assess prior learning for this course may include:
- Challenge Exam (results recorded as a % grade and added to student’s CGPA)
- Learning Portfolio (results reflected as SAT and not added to student’s CGPA)
Please contact the Program Coordinator for more details.
Academic Regulations
It is the student's responsibility to be aware of the College Academic Regulations. The Academic Regulations apply to all applicants to Humber and all current students enrolled in any program or course offered by Humber, in any location. Information about academic appeals is found in the Academic Regulations.
Anti-Discrimination Statement
At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion or the Office of Student Conduct.
Accessible Learning Services
Humber strives to create a welcoming environment for all students where equity, diversity and inclusion are paramount. Accessible Learning Services facilitates equal access for students with disabilities by coordinating academic accommodations and services. Staff in Accessible Learning Services are available by appointment to assess specific needs, provide referrals and arrange appropriate accommodations. If you require academic accommodations, contact:
North Campus: (416) 675-6622 X5090
Lakeshore Campus: (416) 675-6622 X3331
Academic Integrity
Academic integrity is essentially honesty in all academic endeavors. Academic integrity requires that students avoid all forms of academic misconduct or dishonesty, including plagiarism, cheating on tests or exams or any misrepresentation of academic accomplishment.
Disclaimer
While every effort is made by the professor/faculty to cover all material listed in the outline, the order, content, and/or evaluation may change in the event of special circumstances (e.g. time constraints due to inclement weather, sickness, college closure, technology/equipment problems or changes, etc.). In any such case, students will be given appropriate notification in writing, with approval from the Senior Dean (or designate) of the Faculty.
Given the circumstances due to COVID-19, Humber reserves the right to alter the mode of delivery and examinations/assessments in this course.
Copyright
Copyright is the exclusive legal right given to a creator to reproduce, publish, sell or distribute his/her work. All members of the Humber community are required to comply with Canadian copyright law which governs the reproduction, use and distribution of copyrighted materials. This means that the copying, use and distribution of copyright- protected materials, regardless of format, is subject to certain limits and restrictions. For example, photocopying or scanning an entire textbook is not allowed, nor is distributing a scanned book.
See the Humber Libraries website for additional information regarding copyright and for details on allowable limits.
Humber College Institute of Technology and Advanced Learning • 2021/2022.