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User Experience (UX) for Technical Communicators

Course Code: COMT 103

The User Experience (UX) for Technical Communicators micro-credential equips learners with the skills to create intuitive, user-friendly and accessible technical content that meets the needs of diverse audiences. Combining foundational UX principles with hands-on design techniques, learners will learn how to structure, format and present information for maximum usability and readability. From incorporating accessibility standards to conducting usability testing, this micro-credential provides the tools and knowledge to craft documentation that not only communicates effectively but also enhances the user experience. Whether you're creating manuals, guides or digital interfaces, this micro-credential will prepare learners to bridge the gap between technical content and end-users with clarity and precision. 

Upon completion of this micro-credential, learners will be able to:

  • Develop an understanding of user-centered design principles and how they apply to creating intuitive, accessible and effective documentation.
  • Learn techniques to organize and present information using layout, typography, visuals and navigation tools that enhance user engagement and comprehension.
  • Demonstrate skills to design documentation that meets accessibility guidelines, ensuring inclusivity for diverse audiences, including those with disabilities.
  • Assess methods to test and evaluate documentation for usability and user satisfaction, making iterative improvements based on feedback.

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Micro-credential
Learners will receive a digital badge upon successful course completion.

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