HPRO 101
Professional Communication

Module 1: 
Powerful Presentations

Module 2:
Effective Emails and Chat Messages

Module 3:
Productive Meetings

Module 4:
Inclusive Communication

Competency Achieved: 
The learner can communicate with intention and effectiveness when using common workplace mediums

HPRO 102
Effective Collaboration

Module 1: 
Self Awareness

Module 2:
Managing Conflict

Module 3:
Difficult Conversations

Module 4:
Giving and Receiving Feedback

Competency Achieved:
The learner can interact with others despite challenging contexts to accomplish shared goals.

HPRO 105
Coaching & Developing Others

Module 1: 
Setting and communicating performance expectations

Module 2:
Monitoring and motivating performance

Module 3:
Coaching for development

Module 4:
Addressing performance gaps

Competency Achieved: 
The learner can set clear performance expectations, delegate, coach and provide feedback and development opportunities to promote individual performance and results.

HPRO 106
Service Excellence

Module 1: 
Welcoming Customer Interactions

Module 2:
Exploring Customer Needs and Wants

Module 3:
Providing Customer Solutions

Module 4:
Concluding Customer Interactions

Competency Achieved: 
The learner can effectively personalize service interactions and build meaningful experiences that exceed customer expectations in both virtual and in-person contexts.