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Inter-cultural Communication Skills for Professionals

Course Code: PCOM 101

This micro-credential equips learners with practical skills to navigate intercultural communication in professional settings. Through real-world case studies, hands-on exercises and workplace scenarios, learners will develop strategies to enhance clarity, collaboration and cultural sensitivity. Key topics include understanding cultural differences, avoiding miscommunication, managing conflict and adapting communication styles. This course is ideal for professionals working in diverse environments or anyone looking to strengthen their ability to communicate effectively across cultures.

Learning outcomes:

Upon completion of the micro-credential, learners will be able to:

• Apply communication strategies to diverse cultural contexts.
• Recognize and mitigate biases and assumptions.
• Demonstrate and navigate intercultural workplace dynamics.
• Use inclusive and culturally sensitive language.
• Apply intercultural communication skills in real-world scenarios.

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Micro-credential
Learners will receive a digital badge upon successful course completion.

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