Interpersonal Communication for Professionals

Course Code: PCOM 102

This micro-credential develops practical interpersonal communication skills for professional and business environments. Students will learn how to communicate effectively in various workplace contexts by mastering techniques of verbal and non-verbal communication, active listening, conflict resolution, networking and professional presence. The micro-credential focuses on real-world applications, providing learners with hands-on experience to enhance confidence, clarity and relationship-building skills in both in-person and virtual settings.

Learning outcomes:

Upon completion of this micro-credential, learners should be able to:

• Apply verbal and non-verbal communication techniques to enhance clarity and engagement.
• Use active listening strategies to build rapport and improve understanding.
• Resolve conflicts effectively using professional communication techniques.
• Deliver professional and persuasive messages with clarity, confidence and control.
• Interpret and use non-verbal communication effectively, including body language, tone, volume and facial expressions.

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Micro-credential
Learners will receive a digital badge upon successful course completion.

Associated Certificates:

Professional Communication
Certificate of Completion