Course Code: WKSH HS1
This online, self-study workshop is designed to introduce background factors involved in interpersonal conflict. It presents consideration of nonverbal and paraverbal factors in situations of an escalating client in a workplace setting. It introduces early warning signs of potential aggressive behaviour and provides example scenarios of verbal escalation responses. Through video presentation, de-escalation techniques in a professional relationship are demonstrated and explored. A debriefing model that develops therapeutic rapport is examined, equipping students with the tools they need to successfully navigate challenging client interactions.
Humber Continuous Professional Learning
Health Sciences & Wellness
416.675.6622 x 4554
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