Frequently Asked Questions (FAQs)
General
ONECard is Humber's new digital identification, digital wallet, and digital key solution.
All students and employees at Humber and University of Guelph-Humber are eligible to use ONECard. Under select circumstances, trusted partners may also use ONECard.
Please refer to the Where to Use page.
ONECard is live now. Phase 1 (dining, parking, Libraries, academic printing, etc.) launched in Fall 2021. Phase 2 (access control) launches in Fall 2022 with additional functionality coming over the next few years.
Up until Fall 2022, Humber used GotMyCard as its ONECard app. Humber now uses Avro Mobile, an updated version of GotMyCard, as its ONECard app.
ONECard works on Apple and Android smartphones. BlackBerry devices are not supported.
No, individuals may request a non-digital credential (also known as an ONECard Badge) for identification and access purposes by submitting an Application for a ONECard Badge or contacting the I.T. Support Centre for assistance.
Although the GotMyCard app still works, ONECard is best experienced via the Avro Mobile app. The GotMyCard version will no longer be supported as of the end of August 2022.
Avro Mobile has a slicker interface and includes functionality that GotMyCard lacks. Development is also underway to integrate Avro Mobile with digital wallets.
ONECard is updated nightly with student/employee changes.
No, the app simply serves as a token to identify you to readers. It uses proximity-based, wireless communication standards to communicate. The app can also display one's account balances and, at some point in the future, one's photo identification. The app does not track one's location or activities. It also does not have access to other apps or another app's data.
Dining
Hold your smartphone up to a point-of-sale terminal reader when prompted by the checkout clerk to pay for your purchase. Your smartphone must be unlocked and the ONECard app must be running and open in the foreground.
ONECard works at any food service location on campus, including non-Chartwells locations. Note that dining plans are only valid for the purchasing of food and non-alcoholic beverages.
Open the ONECard app and swipe right. Tap on "Account Balances" in the "Menu". From there you can see the account balance(s) for all your ONECard accounts. To view transaction history for an account, tap on the account name. Note that account balance(s) and transaction history can also be viewed on myONECard.humber.ca. Parents cannot view a student’s transaction history.
ONECard will decline the transaction. ONECard does not extend credit.
Please refer to the Manage page for step-by-step instructions.
Yes, parents can add funds to a student's dining plan. Please refer to the Manage page for step-by-step instructions. Note that parents do not have access to see one's transaction history; parents are only able to add funds.
Dining plans include "flex" dollars that may be used to purchase confectionary items at vending machines or retail outlets. Main meal plan dollars may not be used to purchase confectionary items. Please contact Food Services at diningplan@humber.ca for more details.
No, meal plan funds can only be used to purchase meals at Food Services locations. You cannot use meal plan funds, for example, in a computer lab to pay for printing/copying or at a retail location, like The Bookstore, to purchase goods.
You must first try to settle the problem directly with the service provider from whom you made the purchase. If you are not able to successfully resolve a purchase disagreement with a service provider and wish to dispute a charge, you must notify the I.T. Support Centre at 416.675.6622 X8888 or humber.ca/techtalk within 30 calendar days of the date of the charge. You will be asked to provide the date, location, and amount of the transaction along with any other information that may help Humber resolve your claim. Disputing a charge does not necessarily guarantee the charge will be refunded.
Please contact Food Services at diningplan@humber.ca
Mobile Credential
A mobile credential is a small app one installs on one's smartphone. The app identifies one as a member of the Humber/Guelph-Humber community so one can access on-campus services; it serves as a key so you so one can pass through doors, turnstiles, and gates into secure areas; and it allows one to pay (where funds allow) for goods and services available for sale on campus.
Up until Fall 2022, Humber used GotMyCard as its ONECard app. Humber now uses Avro Mobile, an updated version of GotMyCard, as its ONECard app.
Yes, the mobile ONECard app does everything the legacy solutions did and more.
Yes, each member of the Humber and Guelph-Humber community is expected to supply their own smartphone and to keep said device charged, up-to-date, and in working order. Note that Humber makes no guarantees with respect to integration or hardware compatibility.
No, individuals may request a non-digital credential (also known as an ONECard Badge) for identification and access purposes by submitting an Application for a ONECard Badge or contacting the I.T. Support Centre for assistance.
ONECard works on Apple and Android devices. BlackBerry devices are not supported.
No, there is no fee to download or set up the app.
Yes, Internet access is required to install and set up the app.
Internet access is required at app launch to validate your credentials. However, once the app successfully launches, it no longer requires Internet access and instead uses Bluetooth and/or near-field communication to operate. You do not need Internet access to use the ONECard app after it has launched.
Individuals who cannot adopt a digital credential may apply for a physical ONECard badge.
Download and install Avro Mobile using either Google Play or the App Store. Once installed, you will need to set up the app. For step-by-step setup instructions, please see the Download page.
Please contact the I.T. Support Centre at 416.675.6622 ext. 8888 or humber.ca/techtalk. Support is available 24/7 and it is free.
You will not be able to set up or use the app.
No, the app does not track one's location. Like many apps, the ONECard app leverages location services to improve communication with external devices (point-of-sale readers, door readers, vending machine readers, etc.) with the goal of providing a better end-user experience.
No, the app simply identifies you to readers.
Apple Pay will pop up if you are within range of a reader. This is expected. The pop up has no impact on the performance of a physical reader's communication. Neither the reader nor the ONECard app is able to “see” your banking information.
ONECard may not work if you are actively using a Bluetooth device due to resource contention. Pause your music or terminate your call to free up resources.
You are responsible for maintaining physical control over your device at all times and for protecting it with automatic locking. Call the I.T. Support Centre at 416.675.6622 ext. 8888 (e-mail, voice mail, and chat do not constitute proper notification) if you need your ONECard credentials disabled. Support is available 24/7 at no cost. Note that you are responsible for all transactions logged against your ONECard credentials at all times and without exception while your account is active.
Access Control
Hold your device up to the door/turnstile reader. Your smartphone must be unlocked and the ONECard app must be open in the foreground. Note that ONECard will only allow you to access the areas for which you are approved.
Yes. Hold your device up to the reader in the elevator. Your smartphone must be unlocked and the Avro Mobile app must be open in the foreground. Select a floor once the reader authenticates you and then minimize the app so as not to be authenticated again. Note that ONECard will only allow you to access floors for which you are approved.
Work is underway to add ONECard functionality to Athletic facilities.
For security reasons, Public Safety requires that everyone authenticate and demonstrate clear intent before passing into a secure area.
ONECard may not work if you are actively using a Bluetooth device due to resource contention. Pause your music or terminate your call to free up resources.
For the moment, legacy employee badges continue to be supported and may be used to access secure areas. Legacy student card are not supported and may not be used to access secure areas.
Start by contacting the Area Access Manager within your Faculty or Department. If your Area Access Manager is not able to assist, please contact Public Safety.
Yes, ONECard functions as a digital key as of Summer 2022 and may be used to enter a secured area on campus.
Yes, as of Summer 2022, all on-campus readers except those in Residences have been updated to the ONECard standard. An additional exception is the turnstiles when installed for Athletics.
No, not at this time. Work is underway to extend ONECard to Residence. Individuals staying in Residence will be issued a separate key card.
Deposit
Please refer to the Manage page.
Please refer to the Manage page.
Open the ONECard app and swipe right. Tap on "Account Balances" in the "Menu". From there you can see the account balance(s) for all your ONECard accounts. To view transaction history for an account, tap on the account name. Note that account balance(s) and transaction history can also be viewed on myONECard.humber.ca. Parents cannot view a student’s transaction history.
Yes, parents can add funds to student ONECard accounts. Please refer to the Manage page for step-by-step instructions. Note that parents do not have access to see one's transaction history; parents are only able to add funds.
No, parents can only add funds to student ONECard accounts.
Funds added to ONECard account(s) are refundable under certain circumstances. Consult the Terms and Conditions as detailed in the ONECard app for details.
ONECard operates in Canadian dollars.
Parking
Yes, ONECard supports permit parking and declining balance parking. ONECard does NOT support pay-on-exit visitor parking.
Please visit the Parking website to purchase parking.
If you have a valid parking permit, you will find it on the "Account Balance" tab of the ONECard app.
Pull up to the parking gate. Open the ONECard app on your smart device. Next, tap the button in the upper right corner of the app’s Home Screen that looks like a door. At this point, the closest available entrance and/or exit gates will appear in a list. Tap on the name of the gate you would like to pass through. If you have the appropriate level of access (a valid parking permit), the chosen gate will flash green in the app and the gate will open. Pass through the gate.
You can check how many declining balance parking entries remain on the "Account Balance" tab of the ONECard app. Alternatively, you can contact Parking Services.
The app refreshes its declining balance parking data every 30 minutes.
ONECard will decline the transaction. ONECard does not extend credit.
ONECard may not work if you are actively using a Bluetooth device due to resource contention. Pause your music or terminate your call to free up resources.
Please contact Parking Services.
Point Of Sale
Hold your smartphone up to a point-of-sale terminal reader when prompted by the checkout clerk to pay for your purchase. Your smartphone must be unlocked and the Avro Mobile app must be running and open in the foreground.
The transaction will be declined and you will need to supply the clerk with an alternate method of payment. ONECard does not provide credit.
You will need to use an alternate method of payment. Humber is not responsible for refusals to accept or honour ONECard as payment.
You must first try to settle the problem directly with the service provider from whom you made the purchase. If you are not able to successfully resolve a purchase disagreement with a service provider and wish to dispute a charge, you must notify the I.T. Support Centre at 416.675.6622 X8888 or humber.ca/techtalk within 30 calendar days of the date of the charge. You will be asked to provide the date, location, and amount of the transaction along with any other information that may help Humber resolve your claim. Disputing a charge does not necessarily guarantee the charge will be refunded.
Yes, you can use ONECard at Humber Libraries to sign out resources.
ONECard may not work if you are actively using a Bluetooth device due to resource contention. Pause your music or terminate your call to free up resources.
You must first try to settle the problem directly with the service provider from whom you made the purchase. If you are not able to successfully resolve a purchase disagreement with a service provider and wish to dispute a charge, you must notify the I.T. Support Centre at 416.675.6622 X8888 or humber.ca/techtalk within 30 calendar days of the date of the charge. You will be asked to provide the date, location, and amount of the transaction along with any other information that may help Humber resolve your claim. Disputing a charge does not necessarily guarantee the charge will be refunded.
Photo Identification
Photo identification went live in August 2023.
Yes, individuals may be required by a duly authorized Humber or Guelph-Humber official to present ONECard photo identification at any time for the following reasons:
- To access the campus or enter a secure/controlled campus area
- To provide proof of eligibility to access a service or attend a campus function
- To establish one’s identity for security or examination purposes
- To purchase goods and/or services on-campus or at authorized retailers
Humber reserves the right, at its discretion, to refuse non-Humber forms of identification.
You will need to use Humber’s new self-service photo identification portal to: a) provide a selfie that meets or exceeds Humber’s minimum photo requirements and b) confirm your identity with government-issued photo identification. You will also need to upgrade to the latest version of the ONECard app.
Individuals who do not have a compatible smartphone may apply for a physical ONECard badge via the Application for a ONECard Badge eForm. Note that individuals requesting a badge will still need to upload a selfie and proof of identity using Humber’s new self-service photo identification portal.
One can upload a selfie at humber.ca/ONECard. Step-by-step upload instructions are included at said site.
Humber only accepts valid, government-issued, photo identification that includes one’s name, date of birth, photo, and signature as proof of identity. Examples include: passports, driver’s licenses, military identification cards, government-issued identification cards, citizenship cards, and permanent resident cards. If one does not have identification that meets the criteria, one may submit multiple, valid pieces of identification via an exception process that, when combined, meet Humber’s requirements.
The portal uses a bot (artificial intelligence) to enforce Humber's photo standards and confirm photo likenesses. The bot uses the same underlying technology Microsoft uses for facial recognition.
If you do not have identification that meets the criteria, you may submit multiple, valid pieces of identification via an exception process that, when combined, meet Humber’s requirements. Please submit an Application for Photo Exception to start said process.
The bot will do its best to fix the photo for you. If, however, the bot cannot sufficiently fix the photo, it will ask you to submit a different photo. The bot will not accept a photo that does not meet the threshold Humber has set.
Photos of government-issued identification are solely used to validate that a submitted photo is a true likeness of the person who submitted it. Once your submitted photo has been accepted or rejected, digital photos of government identification are immediately and permanently deleted.
It can take up to 2 business days for a submitted photo to appear in the ONECard app.
Yes, please submit an Application for Photo Exception for assistance.
No, there is no fee to use the portal.
Please submit an Application for Photo Exception for assistance.
Badges may be picked up at Security with valid photo identification.
No, once the new ONECard solution launches this August, Humber will no longer consider legacy student cards and employee badges valid forms of photo identification.
Please contact the I.T. Support Centre for assistance.
Vending
Yes, one may use ONECard as a form of payment at on-campus vending machines to purchase beverages and snacks.
All vending machines offering snacks and/or beverages accept ONECard as a form of payment.
Hold your smartphone up to the vending machine's ONECard reader to identify yourself. Your smartphone must be unlocked and the Avro Mobile app must be running and open in the foreground. Once the machine has successfully identified you, it will prompt you to make a selection. Make your selection. The vending machine will automatically bill ONECard based on your selection.
Dining plans include "flex" dollars that may be used to purchase confectionary items at vending machines or retail outlets. Main meal plan dollars may NOT be used to purchase confectionary items. Please contact Food Services at diningplan@humber.ca for more details.
The transaction will be declined and you will need to supply the vending machine with an alternate method of payment. ONECard does not provide credit.
ONECard may not work if you are actively using a Bluetooth device due to resource contention. Pause your music or terminate your call to free up resources.
Please contact Food Services at diningplan@humber.ca
Academic Printing
Hold your unlocked smartphone up to the multifunction device's ONECard reader (usually located to the left of the touch screen) with the Avro Mobile app running and in the foreground. Once authenticated, you can use the multifunction device's touch screen to release print jobs and/or to photocopy (assuming you have sufficient funds in the appropriate ONECard accounts).
You can use your Humber credentials (username and password) to release print jobs and photocopy (assuming you have sufficient funds in either your “Print/Copy” or “General” account).
Yes, students can use ONECard at select multifunction devices to release held print jobs and to pay for photocopying.
Students each receive $25, which is equal to 2,500 print credits, every semester to use as they see fit for printing and copying. It appears in ONECard as the "Print/Copy" account. Credits are non-refundable and not transferrable. Visit the Copy/Print/Scan/Fax website to learn more.
Assuming funds are available, ONECard will automatically draw from your "General" account as needed to pay for printing and copying.
Students can check the "Account Balance" section of the Avro Mobile app or the "Account Summary" section at myONECard.humber.ca for their "Print/Copy" balance.
No, students must pay for plotting out of the "General" account within ONECard.
ONECard will decline the transaction. ONECard does not extend credit.
Log into myONECard.humber.ca using your Humber credentials (username and password). Click the "Student" button and then select the "Add Money" tab. Select the "General" account and then either select a dollar amount to add or key in a dollar amount to add. Then, click the "Add Funds" button to checkout. ONECard accepts Visa and MasterCard as payment.
ONECard may not work if you are actively using a Bluetooth device due to resource contention. Pause your music or terminate your call to free up resources.
Please contact the I.T. Support Centre at 416.675.6622 ext. 8888 or humber.ca/techtalk. Support is available 24/7 and it is free.
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