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Download the Avro Mobile App

Example of Humber and Humber Guelph ONECard phone screen

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Download the Avro Mobile app from either the Google Play or App Store.

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google play store

apple download store

Installing and Setting Up the ONECard App

Avro Mobile download

Screenshot of mobile app store

Step One

Search for and Install 'Avro Mobile' in Apple App Store or Google Play Store.

screenshot if entering username

Step Two

Open 'Avro Mobile' and key in your Humber UPN Credentials in the email address text field

Humber: Key in your Humber username followed by "@humber.ca" (example: n12345678@humber.ca, bcdf@humber.ca, or smithj@humber.ca) and tap the "Next" button.

Do not key in your actual Humber e-mail address or a personal e-mail address as neither of these will work.

Guelph-Humber: Key in your University of Guelph-Humber email address (example: name01@guelphhumber.ca or first.last@guelphhumber.ca) and tap the "Next" button. Do not key in a personal e-mail address as it will not work.

screenshot of verify account

Step Three

Open the mail account associated with the email displayed.

Screenshot of verification email

Step Four

Look for the activation email with a subject of 'Your Activation Link', open it and Click 'Start Activation'.

The link will open a new page in your default web browser.

two screenshots: email activation and confirmation

Step Five

Click 'Complete Activation'.

Screenshot of connecting to Bluetooth

Step Six

Once your account has been verified, go back to your Avro Mobile app v3 and follow the prompts on screen. Make sure to Allow Avro Mobile to find Bluetooth Devices.

Screenshot of Terms & Conditions

Step Seven

Review and Accept the ONECard Terms & Conditions. You must Accept to use the Avro Mobile app.

Screenshot of Face & Touch ID

Step Eight

Click 'Use Face & Touch ID' to ensure security with your identity and access to Avro Mobile app.

Screenshot of Get Started screen

Step Nine

Tap 'Get Started' to continue to the next step.

Screenshot of Avro Mobile app main page.

Step Ten

What your Avro Mobile app main page should look like.

Help and Support

If you have any questions, please contact the Technical Support Centre.

Troubleshooting Tips

1. If you are unable to locate the Avro Mobile app activation e-mail in your Inbox, check your Junk Email folder.

2. For security reasons, the link in the activation e-mail expires after a few minutes.  Ask the app to "Resend" the activation e-mail if you need more time.