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Download the Avro Mobile App

Example of Humber and Humber Guelph ONECard phone screen

Download Today!

Download the Avro Mobile app from either the Google Play or App Store.

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apple download store

Installing and Setting Up the ONECard App

Avro Mobile download

Screenshot of mobile app store

Step One

Download the Avro Mobile app from either Google Play or App Store. Once installed, open the Avro Mobile app.

Screenshot of message requesting notifications

Step Two

“Allow” the app to send you notifications.

Screenshot of entering email address into app registration screen

Step Three

The app will then prompt you for an e-mail address.

Humber: Key in your Humber username followed by "" (example:,, or and tap the "Next" button. Do not key in your actual Humber e-mail address or a personal e-mail address as neither of these will work.

Guelph-Humber: Key in your University of Guelph-Humber email address (example: or and tap the "Next" button. Do not key in a personal e-mail address as it will not work.

Screenshot of app terms and conditions

Step Four

Review the Terms and Conditions associated with the ONECard solution and tap the "Accept" button. You must accept the Terms and Conditions to use the app.

two screenshots: email activation and confirmation

Step Five

Check your e-mail for an activation link. Tap the "Confirm" button in the activation e-mail.

Screenshot of step two confirmation

Step Six

Return to the ONECard app and tap the "I'm Ready to Proceed" button to continue.

Screenshots of app requesting Bluetooth and face touch ID permission

Step Seven

Grant the app permission to use "Bluetooth" and "Face and Touch ID" services.

Screenshot of app tutorial start screen

Step Eight

Run through the short start-up tutorial and then tap the "Let's Get Started" button.

Screenshot of app message requesting location permission, "allow while using app" is highlighted

Step Nine

Grant the app permission to "use your location" while "using the app". Enabling location services helps with reader accuracy and improves the overall end-user experience. Note that the app does NOT monitor one's activities or track one's location.

Help and Support

Having trouble? Need assistance? Please contact the I.T. Support Centre at 416.675.6622 ext. 8888, or Support is available 24/7 and it is free.

Troubleshooting Tips

1. If you are unable to locate the Avro Mobile app activation e-mail in your Inbox, check your Junk Email folder.

2. For security reasons, the link in the activation e-mail expires after a few minutes.  Ask the app to "Resend" the activation e-mail if you need more time.