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Frequently Asked Questions (FAQs)

General

Yes, your smartphone must be unlocked with the GotMyCard app open in the foreground to unlock doors/gates/turnstiles and to make on-campus purchases.

You cannot pass through doors/gates/turnstiles or make on-campus purchases if your smartphone is locked, the GotMyCard app is not running, or the GotMyCard app is running in the background.

ONECard does NOT accept photos at this time. The ability to upload a photo for identification purposes will be supported in a future release.

Yes, app users are expected to supply their own smartphone and to keep said device charged, up-to-date, and in working order. Humber makes no guarantees with respect to integration or hardware compatibility.

Student and employee cards will continue to be available and work until August 2022, at which point individual service providers may opt to offer ONECard alternatives.

GotMyCard is a smartphone app that consolidates a number of on-campus solutions into a single digital solution that is both easy-to-use and secure.

GotMyCard functions as a digital identification, a digital key, and a digital wallet in one convenient app. It identifies you as a member of the Humber/University of Guelph-Humber community, so you can access on-campus services. It authenticates you so you can pass through doors, turnstiles, and gates into secure areas, and it also allows you to pay (where funds allow) for goods and services available for sale on campus.

Yes, once fully implemented, the new GotMyCard app will do everything student and employee ID cards can do and more.

All Humber/University of Guelph-Humber students and employees are eligible to use the new GotMyCard app.

Please refer to the Where to Use page.

The GotMyCard app is now available for download! At launch only the digital key and digital wallet functions will be available for use.

Digital identification, along with many new services and offerings will be added to GotMyCard over a period of time. As these services are ready for release, GotMyCard will replace the existing solutions that are currently used to access those services.

ONECard is updated nightly with student/employee changes.

Download and Set Up

Please refer to the Download page.

Please refer to the Download page. 

GotMyCard works on Apple and Android devices. 

No, there is no fee to download or setup the GotMyCard app.

Yes, internet access is required to download and set up the GotMyCard app.

No, you do not need internet access to use the GotMyCard app once it is set up.

Yes, your GotMyCard experience, despite the draw on your battery, will be better if you leave the app running.

Wallet

Please refer to the Manage page.

Please refer to the Manage page.

Hold your smartphone up to a point-of-sale terminal reader when prompted by the checkout clerk to pay for your purchase. Your smartphone must be unlocked and the GotMyCard app must be running and open in the foreground.

The transaction will be declined and you will need to supply the clerk with an alternate method of payment. ONECard does not provide credit.

You will need to use an alternate method of payment. Humber is not responsible for refusals to accept or honour ONECard as payment.

Please refer to the Manage page.

You must first try to settle the problem directly with the service provider from whom you made the purchase.

If you are not able to successfully resolve a purchase disagreement with a service provider and wish to dispute a charge, you must notify the I.T. Support Centre at 416.675.6622 X8888 or humber.ca/techtalk within 30 calendar days of the date of the charge.

The I.T. Support Centre will ask you to provide the date, location, and amount of the transaction along with any other information that may help Humber resolve your claim. Disputing a charge does not necessarily guarantee the charge will be refunded.

Funds added to ONECard account(s) are refundable under certain circumstances. Consult the Terms and Conditions as detailed in the GotMyCard app for details.

Yes, parents can add funds to student ONECard accounts. Please refer to the Manage page.

No, parents can only add funds to student ONECard accounts.

ONECard operates in Canadian dollars.

Access

Hold your device up to the door/turnstile reader. Your smartphone must be unlocked and the GotMyCard app must be open in the foreground.

Note - ONECard will only allow you to access the areas to which you are approved.

Hold your device up to the reader in the elevator. Your smartphone must be unlocked and the GotMyCard app must be open in the foreground. Select a floor once the reader authenticates you and then minimize the GotMyCard app so as not to be authenticated again.

Note - ONECard will only allow you to access floors for which you are approved.

Pull up to the parking gate. Hold your smartphone up to your side window and give it a little shake. Your smartphone must be unlocked and the GotMyCard app must be open in the foreground. You do not need to roll your window down. 

Note - ONECard will only allow you to access the parking lots for which you have purchased a permit.

Academic Printing

Hold your unlocked smartphone up to the multifunction device's ONECard reader (usually located to the left of the touch screen) with the GotMyCard app running and in the foreground. Once authenticated, you can use the multifunction device's touch screen to release print jobs and/or to photocopy (assuming you have sufficient funds in the appropriate ONECard accounts).

You can use your Humber credentials (username and password) to release print jobs and photocopy (assuming you have sufficient funds in either your “Print/Copy” or “General” account).

Yes, students can use ONECard at select multifunction devices to release held print jobs and to pay for photocopying.

Students each receive $25, which is equal to 2,500 print credits, every semester to use as they see fit for printing and copying. It appears in ONECard as the "Print/Copy" account. Credits are non-refundable and not transferrable. Visit the Copy/Print/Scan/Fax website to learn more.

Assuming funds are available, ONECard will automatically draw from your "General" account as needed to pay for printing and copying.

Please refer to the rates posted on the Copy/Print/Scan/Fax website.

Students can check the "Account Balance" section of the GotMyCard app or the "Account Summary" section at myONECard.humber.ca for their "Print/Copy" balance.

No, students must pay for plotting out of the "General" account within ONECard.

ONECard will decline the transaction. ONECard does not extend credit.

Log into myONECard.humber.ca using your Humber credentials (username and password). Click the "Student" button and then select the "Add Money" tab. Select the "General" account and then either select a dollar amount to add or key in a dollar amount to add. Then, click the "Add Funds" button to checkout. ONECard accepts Visa and MasterCard as payment. 

Parking

Yes, ONECard supports permit parking and declining balance parking only. ONECard does NOT support pay-on-exit visitor parking.

Please visit the Parking website to purchase a parking permit.

Pull up to the parking gate. Hold your smartphone up to your side window and give it a little shake. Your smartphone must be unlocked and the GotMyCard app must be open in the foreground. You do not need to roll your window down. Note: ONECard will only allow you to access the parking lots for which you have purchased a permit.

If you have a valid parking permit, you will find it on the "Account Balance" tab of the GotMyCard app.

You can check how many declining balance parking entries you have remaining on the "Account Balance" tab of the GotMyCard app.

Please contact Parking Services.

GotMyCard refreshes its declining balance parking data every 30 minutes.