Here are three things you need to know about the Accessible Customer Service Policy:

1. All Humber employees must complete Humber’s Accessible Customer Service Training. If you haven’t already completed the 30-minute online module, it can found on the Centre for Human Rights, Equity & Diversity website: hrs.humber.ca/human-rights-equitydiversity.html
2. Service Animals are permitted entry to all Humber’s facilities and meeting rooms unless otherwise prohibited by law. Forexample, Service Animals may be restricted from areas where food preparation is occurring. In the rare event that a Service Animal is denied access to a facility, other accommodations may be afforded such as an alternate meeting format, time or location.
3. Humber has a responsibility to notify the public when a service disruption occurs. For example, if you notice that an elevator is out of service or the push button on an accessible door is not working properly, please inform Facilities Management or the Centre for Human Rights, Equity & Diversity.

Thank you for ensuring Humber’s compliance with the AODA.

For more information, contact Stephanie Latty, AODA Coordinator at stephanie.latty@humber.ca or by phone at 416.675.6622 ext. 5647