Panopto has discovered an issue related to the most recent software update (on May 30-31) which impacts all users.

Issue: If a user switches browser tabs or rearranges the window while viewing a video in a way that hides the Panopto viewer, playback statistics will no longer be recorded for that user's view of the video. Even brief periods of viewer invisibility can impact the recording of this data.

Mitigation: Panopto has scheduled a hotfix to resolve this issue by end of business hours on Thursday, June 6. To avoid this issue completely, please ensure that the Panopto viewer window remains visible at all times while watching a video to guarantee the complete tracking of playback data.