Over the last two days, several individuals have contacted our Support Centre to report a problem with Outlook 2010 only launching in “safe mode” without their usual configuration settings.

Information Technology Services has investigated the reports and identified a patch recently released by Microsoft as the root cause. The issue only affects Outlook 2010 and is not isolated to Humber.

To resolve the issue, affected individuals need to uninstall the offending patch. Instructions are included with this notice. Uninstalling the patch is easy and does NOT pose a security risk.

Individuals needing assistance uninstalling the offending patch are asked to contact our Support Centre for assistance. As always, our friendly and knowledgeable Analysts are happy to assist.

Should you have any questions or concerns, please do not hesitate to contact Ryan Burton, Director of I.T. Planning & Client Services, at Ryan.Burton@humber.ca or 416.675.6622 ext. 5290.