Learning Objectives:

• Learn the five conflict management approaches and recognize when to use the most appropriate approach in different circumstances
• Develop confidence to approaching expected and unexpected challenging conversations
• Utilize the ‘understand first’ principle when addressing concerns, problems and conflict
• Learn how to apply a variety of successful assertive practices (strategies & techniques) into everyday interactions and communications through various case studies and role playing activities
• Develop resiliency and composure using ‘respond vs react’ strategies when dealing with provoking or intense interactions.

Lunch will be provided

Target Audience: Team Leaders (those who lead student workers and/or support staff)

Prerequisite: Insights Discovery

This workshop ends at 4 p.m. 

To register for this workshop, please go to: humber.ca/ssaw/spring-2014

Website: hrs.humber.ca/learning.html