Where:
North, Room B101 Target Audience: Team Leaders (those who lead student workers and/or support staff)
Learning Objectives
- Learn the five conflict management approaches and recognize when to use the most appropriate approach in different circumstances.
- Develop confidence to approaching expected and unexpected challenging conversations.
- Utilize the ‘understand first’ principle when addressing concerns, problems and conflict.
- Learn how to apply a variety of successful assertive practices (strategies & techniques) into everyday interactions and communications through various case studies and role playing activities.
- Develop resiliency and composure using ‘respond vs react’ strategies when dealing with provoking or intense interactions.
This workshop ends at 4:00 p.m.
To register please go to hrs.humber.ca/OnlineRegistration.html or contact Maureen at maureen.martin-edey@humber.ca.
Thank you!