Assertiveness is all about self confidence, self-respect and respect for others. With these principles as the foundation, we learn the best way to interact with others. Assertiveness is a way of thinking, behaving and communicating.

In this all-day workshop, you will learn how to:

• Differentiate assertive, aggressive and non-assertive behaviour
• Understand how assertiveness is linked to self-respect and respect for others
• Monitor your body language to avoid sending mixed messages
• Employ seven communication strategies to use in challenging situations
• Deal with criticism appropriately
• Make requests in a responsible way
• Say “no” assertively
• Limit defensiveness when communicating with others.

To register for this workshop, please log in to humber.ca/ssaw/spring-2014/