Where:
North Campus, Room B106
Contact:
Maureen Martin-Edey
416.675.6622 ext. 4509
maureen.martin-edey@humber.ca
Learning Objectives:
- Learn the five conflict management approaches and recognize when to use the most appropriate approach in different circumstances
- Develop confidence to approaching expected and unexpected challenging conversations
- Utilize the ‘understand first’ principle when addressing concerns, problems and conflict
- Learn how to apply a variety of successful assertive practices (strategies & techniques) into everyday interactions and communications through various case studies and role playing activities
- Develop resiliency and composure using ‘respond vs react’ strategies when dealing with provoking or intense interactions.
Lunch will be provided
Target Audience: Team Leaders (those who lead student workers and/or support staff)
Prerequisite: Insights Discovery
This workshop ends at 4 p.m.
To register for this workshop, please go to: humber.ca/ssaw/spring-2014
Website: hrs.humber.ca/learning.html