Target Audience: Team Leaders (those who lead student workers and/or support staff)

Learning Objectives

• Learn the five conflict management approaches and recognize when to use the most appropriate approach in different circumstances.
• Develop confidence to approaching expected and unexpected challenging conversations.
• Utilize the ‘understand first’ principle when addressing concerns, problems and conflict.
• Learn how to apply a variety of successful assertive practices (strategies & techniques) into everyday interactions and communications through various case studies and role playing activities.
• Develop resiliency and composure using ‘respond vs react’ strategies when dealing with provoking or intense interactions.

This workshop ends at 4:00 p.m.

To register please go to hrs.humber.ca/OnlineRegistration.html or contact Maureen at maureen.martin-edey@humber.ca.

Thank you!