Frequently Asked Questions

Accommodations

Chech-in / Check-out

Is there a fee for early check-in?

Early Check-in Rates (pending availability):

Standard check-in begins at 4pm.

  • Need to check in before 11am?  The fee will be a full night’s rate plus tax.
  • Need to check in between 11am – 1pm?  The fee for a double suite is $25 plus tax, and for a single dorm is $10 plus tax.
  • Want to check in between 1pm and 4pm? If the room is available, no additional fees will apply!
Is there a fee for late check-out?

Late Check-out Rates (pending availability):

Standard check-out time is 10am.

  • Need to check out by 11am?  There is no additional charge!
  • Need to check out between 11am and 2pm?  The fee per double suite is $25 plus tax, and for a single dorm is $10 plus tax.
  • Want to check out past 2pm? The fee will be a full night’s rate plus tax.
What if I am on property before 4PM check-in, or have activities at Humber College after 10AM check- out?

Pending availability, there is limited space for luggage storage at the Residences (North Campus only). If your room is ready after 1pm, you may check-in and store your luggage in your room.  If you’d like to pre-arrange early check-in or late check-out on your booking, please make your request through the same method in which you booked your room.  For group bookings, contact your Conference Services liaison to confirm availability and inclusion on your contract.

What time is check-in and check-out?

Check-in time is from 4pm onwards.

Check-out time is between 8am to 10am.

*Early check-in/late check-out requests are not guaranteed, are based on availability, and subject to additional fees.

Things you should know

Can I smoke cigarettes/marijuana or consume alcohol on Humber College property?

Humber is a smoke free campus!  Smoking of any kind is not permitted on Humber property.  Please visit: https://humber.ca/legal-and-risk-management/policies/general-administration/smoke-free-campus-policy.html for more information.

If you meet the legal age requirement for the consumption of alcohol in Ontario, such alcohol consumption is restricted to your suite/dorm room.  Glass bottles are not permitted in the residence building. Open alcohol and alcohol consumption is prohibited in all common areas.

I do not have an event at Humber, can I still book accommodations?

Yes.  You can book accommodations without hosting an event on campus.  To access our online reservation portal ShortStay Portal or complete the Request a Quote form to arrange a group accommodations contract. 

Is there anything I need to do before checking out of my room?

Before check-out, please ensure all personal belongings are removed and the room is left in the same condition that it was upon arrival. Return your room key to the Front Desk. Housekeeping staff will inspect/clean the room after you check-out to ensure all personal belongings have been removed, and the room is in good condition (no damages, no excessive mess or missing bedroom furniture).  Should the room not meet the above standards, you will be informed and charges may apply.

What do I need to have in order to check-in upon arrival?

In order to check-in to your room, you must have the following:

  • A valid government issued photo ID
  • A valid credit card (VISA or MasterCard) for payment/incidentals.Note that the same credit card used to book your reservation online must be presented upon check-in.
What methods of payment do you accept on campus?

On campus, we accept VISA, MasterCard, and Interac Debit transactions.

Bedroom Types

What is the difference between dorm and suite style rooms?

Dorm rooms are a great option for travelers who want budget friendly accommodations. Each dorm contains a single bed, desk and wardrobe, with access to common washroom facilities, and floor lounges with cable tv.

Double suites are a great option for multiple people travelling together. Each 2 bedroom suite can sleep up to 4 people. Each suite has 2 private bedrooms which are furnished with double beds, desk and wardrobe. Bedrooms open onto a kitchenette and full bathroom with shower stall.  Guest have access to floor lounges with cable tv.

For more information, please visit:  Humber Conference Services Accommodations

Changes and Cancellations

I have to make a change to my reservation, who do I contact?

Please send your change request through the method in which you made your reservation.  For contact details, review your booking confrimation email.

What is your cancellation policy?

For groups with a contract, cancellations must be received in writing 84 days prior to check-in.  In addition to the loss of deposit, your group will assume full financial responsibility for any additional costs that have been incurred by Humber.  Payment deadlines must be met to prevent cancellation of the booking.

For all other types of accommodations bookings i.e. Residence short stay portal or third-party booking sites, cancellation charges may apply.  See details listed on your preferred booking site. 

Policies and House Rules

Can I cook in my room during my stay at Humber?

Electrical appliances (hot plates, toaster ovens, etc.) and additional furniture are expressly prohibited.  Microwaves are provided in Suites and/or Common Lounges. 

Can I have a pet stay in my room with me during my stay?

Pets are not allowed in Humber Residence.  This includes all types of pets.

Can I have guests visit me during my stay?

Guests are permitted to have visitors during their stay in the Residence, however the total number of guests and visitors per room may not exceed the total occupancy of the room.  All visitors must show a valid photo ID and be signed in at the front desk.  You must meet your visitor(s) at the front desk in order for them to enter.  You are responsible for your visitor(s).  Should your visitor(s) violate any of the Residence House Rules or Humber College Policies, you and your visitor(s) may be asked to leave the property immediately, and where applicable, you will be responsible for any charges or fees. *Guest privileges can be removed for group accommodations if required.

Service Animal Policy

If you require a service animal as described in the Accessibility for Ontarians with Disabilities Act (AODA), we will require documentation from a regulated health care professional, as listed in s.80.45 (4b) of AODA, confirming you require the animal for reasons relating to the disability.

Service animals may not be left unattended in the room. The Handler will be responsible for damages caused by their service animal.

We are travelling with “youth” or “underage” individuals, can we stay at Humber?

Youth groups staying in our Residence buildings, must arrange for competent adult chaperones at a ratio of 1:10 and must comply with the Residence House Rules.

“Youth” or “underage” will be collectively those individuals under the age of 18 years.  Chaperones are responsible for the behavior and full supervision of each underage individual in the group.

Children must be accompanied by a responsible adult at all times while at Humber.

Food and Beverage

Can I bring my own food?

Guests are allowed personal grocery items in their dorms/suites for personal consumption.  Outside food and beverage is not to be consumed in public dining spaces, lounges or conference rooms/classrooms during an event your group is hosting while on campus.   Should you require meal or snack options, Humber offers a wide range of catering services. There are also vendors open on campus which sell grab and go food (muffins, bagels, salads, sandwiches, fruit, hot and cold drinks, etc.).

Do you offer meal plans?

Meal plans are available to groups of 20 people or more.  Special rates are available for groups of 30+ people.

We are on property for a few days – where can we get snacks or meals?

We offer a variety of catering options for groups who'd like to dine on site. From budget-friendly meal plan options to plated dinner services, we can help you plan your event catering. Retail food locations are also available on campus; visit dineoncampus.ca/humber for operating hours.  Food and beverage vending machines are also available in residence and around campus for your convenience.

We have decided on meal plans for our group, where do we eat?

Typically, for groups staying at the North Campus all meal plans are served in the Food Emporium area. At the Lakeshore Campus, depending on the size of your group, meal plan service is typically served in A/B Café or L Building Cafeteria. Other spaces may be rented based on required capacity and function.

What are the meal plan service hours?

Breakfast is served 7:00AM – 9:00AM

Lunch is served 11:30AM – 1:30PM

Dinner is served 5:00PM – 7:00PM

Services & Amenities

Are there any on-site amenities for guests?

We offer the following on-site amenities:

  • Gym access
  • Laundry ($)
  • ATM machines
  • Refillable water bottle stations
  • Vending machines ($)
  • Free Wi-Fi access
  • Common Lounges with cable TV
Do I have access to Wi-Fi in my room?

Complimentary Wi-Fi is available in all areas in Residence.

Does Humber College enforce quiet hours for their accommodations groups?

All guests must keep the noise level to a minimum between the hours of 11:00pm and 7:00am.  Noise complaints can be reported to the front desk, and a staff member will follow up.

What area attractions are nearby?
What is the Campus Walk Program?

The Campus Walk Program is intended to provide assistance to anyone on campus who wishes to be walked to their vehicle parked on, or walked to the perimeter of, campus property.  This program was created to provide assistance and comfort to those who are uneasy about walking to their vehicle, campus Residence, or to the campus property line.  To request a Campus Walk, please call 416.675.8500.

Please visit: https://www.humber.ca/publicsafety  for more details on the Department of Public Safety at Humber.

Where can I find information about public transit?

Information about public transit on campus is available at:  https://humber.ca/contact-us/public-transit/

Will I be safe while on campus?

Access to the main campus buildings after 10:00pm on weekdays and 6:00pm on weekends will require key in entry.  Entrance to the Residence requires key access at all times.  Campus security is available and on-site 24/7 and will monitor the Residence buildings throughout the day/night.  Please call 416.675.8500 from and phone should you have any public safety concerns.  For emergencies, call 416.675.6622 x3464 or 911 if you need immediate medical assistance.

Terms & Conditions

When do I need to make payment for my event?

Once space is reserved, you will be sent a Facilities Rental Agreement. This Agreement outlines the conditions of the booking and details of your event. Facilities and dates are only considered confirmed when we receive the signed Agreement and non-refundable deposit from you as outlined in your Agreement.

Events

Make a Booking

How do I confirm my booking?

You will hear from us within 2 business days of submitting your request. We may not be able to confirm your request immediately but we will be able to give you a good indication of space availability for evening and weekend events.

Once availability has been confirmed, and you've signed back your Facility Use Agreement and paid your initial deposit, your event booking is confirmed.

How do I contact Humber's Central Event Office to book my event?

Click on the Request a Quote button and fill out the RFQ to help us better assist you. 

Terms & Conditions

Do I require insurance in order to host my event at Humber?

All groups on property, whether they are staying in residence or using meeting room facilities are required to carry $5 million in liability insurance coverage. If your organization has their own policy with a minimum of $5M coverage, you may use this policy. Humber College I.T.A.L. must be listed as 'Additional Insured’ on the existing certificate, as well the dates which the group will be on property. If you do not have organizational insurance, or your policy does not cover this amount, you can purchase liability insurance coverage on AON's portal.  Contact your Conference Services Liaison for more information. 

What if I need to cancel my booking?

Cancellations must be received at least 14 days prior to the scheduled start date of the rental to avoid being charged for your entire booking per your Schedule A.  In addition to loss of deposit(s), you will accept full financial responsibility for any additional costs that have been incurred by Humber.  All payment deadlines must be met to prevent cancellation of the agreement.

What payment methods can I use to pay for my event?

We accept VISA, MasterCard, and Electronic Funds Transfer (EFT).

Catering

Are there any other fees I should be aware of when ordering catering?

Orders off of the a la carte menus are subject to a delivery charge of $10 per delivery (applies to orders under $50). This applies to all areas of the College, with the exception of service in the Food Emporium, Doris Talon Room at the North Campus, and A/B cafe at the Lakeshore Campus.

Depending on your meal service, extra charges may apply for table linens, china, silverware and glassware service upgrades.

Are there minimum numbers to enjoy the catering options at Humber?

Catering options are available for any number of people; during conference season meal plans are available to groups of 20 people or more.  Special rates are available for groups of 30+ people.

Can we provide our own catering for our event?

You may not bring in outside food and beverage to your event. Humber's exclusive food service provider will work within your budget and dietary requirements to ensure your function is a success!  Whether it is a small business meeting or a large reception, a coffee break or a banquet, you will experience the same special attention to detail from our Catering team.

We are ordering catering however, one of our participants has dietary restrictions/allergies - can they eat at Humber?

Our Catering services department will work with your group to ensure that all members of your group will have something delicious to eat. Should one or more of your participants have serious allergies, we require the name of that individual, as well as their allergy trigger in advance so that the kitchen can prepare and set aside a special meal for them.

Event Services

Are A/V Services provided on campus?

Once our Central Events Office team knows the full scope of your event, we will liaise with Humber's Audio Visual team to ensure that your needs are met for a successful event experience.

Do you offer overnight accommodations on campus?

We offer single dorm and suite style accommodations in our Residence buildings during Summer conference season (May-August).

Is on-site parking available at Humber?

Daily/Visitor Parking Rates:

  • 2 hours or less $4.00
  • 2-4 hours or less $6.00
  • Daily maximum $10.00 (24 Hours)
  • Paid parking at both campuses is enforced 24/7

For current daily rates, visit https://humber.ca/facilities/parking-transportation/rates

For campus maps please visit: https://humber.ca/contact-us/maps/

Is there Security on campus?

Campus security is available and on-site 24/7.  Please call 416.675.8500 from and phone should you have any public safety concerns.  For emergencies, call 416.675.6622 x3464 or 911.

The Campus Walk Program is intended to provide assistance to anyone on campus who wishes to be walked to their vehicle parked on, or walked to the perimeter of, campus property.  This program was created to provide assistance and comfort to those who are uneasy about walking to their vehicle, campus Residence, or to the campus property line.  To request a Campus Walk, please call 416.675.8500.

Please visit: http://www.humber.ca/publicsafety  for more details on the Department of Public Safety at Humber.

Where can I find information about public transit?

Information about public transit on campus is available at:  https://humber.ca/contact-us/public-transit/

Filming on Campus

Scouting

Are there photographs of your spaces we can access?

Humber Conference Services has listings on the OMDC Ontario Creates website for both our North and Lakeshore Campuses.

I'm a Location Scout, can I come for a site visit?

A member of the Conference Service team can schedule a site visit and accompany you while on campus to answer any questions you may have.  Note: Any spaces viewed during a site visit are not confirmed until a signed contract and deposit has been fulfilled.  Depending on availabilty, a security guard may attend the scout.

Who do I contact if I am interested in filming on campus?

Complete the Commercial Film RFQ form to help us better assist you.  Once we have an understanding of the scope of your project, we will contact you to arrange a scout visit.

Fees and Charges

How much does it cost to film at Humber College?

Photography:
Our location fee starts at $1,500/day which does not include the rental fees for the spaces you may be interested in.

TV Commerical Shoots:
Our location fee starts at $3,000/day which does not include the rental fees for the spaces you may be interested in.

Film Shoots:
Our location fee starts at $3,500/day which does not include the rental fees for the spaces you may be interested in.

Other fees and charges:
Humber Security must be hired which is $30.00 per hour* at a minimum of 4 hours. Depending on the size of your crew, the Department of Public Safety will determine how many guards are required.  *Rate subject to change without notice.

We also require a minimum of $5 million in liability insurance with Humber listed as an additional insured.

Please keep in mind we do not allow any outside catering, if however you do have your own craft truck, upon approval we can issue a waiver and buyout fee. 

To view our Commercial Film Guidelines, visit the Film & TV page.

Still can’t find what you’re looking for?

Call us at 416-675-5027 or email events@humber.ca to discuss the details of your group stay or event. We will respond within 2 business days.