To inquire about corporate pricing or to register multiple learners email HumberPro@Humber.ca or call 416-200-6411.
Get ConnectedService Excellence Micro-credential provides learners with the theory and practice to provide exceptional customer service in both virtual and in-person contexts. Participants understand the value of active listening and posing questions to best understand and address client needs. Using scenario-based learning, participants practice empathy-driven responses and cultivate key service behaviours that are necessary to ensure winning outcomes. This hands-on program teaches the techniques to build customer rapport and assess customer satisfaction.
Length: 16 hours
Learners will receive a digital badge upon successful course completion.
Successful completion of the Service Excellence micro-credential demonstrates the earner can effectively personalize service interactions and build meaningful experiences that exceed customer expectations.
Humber North
205 Humber College Blvd.
Toronto, Ontario, Canada M9W 5L7
Humber Lakeshore
3199 Lake Shore Blvd. West
Toronto, Ontario, Canada M8V 1K8
Humber Downtown (IGS Campus)
59 Hayden Street
Toronto, Ontario, Canada M4Y 2P2
Refund Information - Continuous Professional Learning
Generally $25 of the fee is non-refundable unless Humber cancels the course. However, some courses have unique refund policies (such as those offered by the Transportation Training Centre). Please be sure you understand the refund policy before you register.
If Humber cancels the course, a full refund will be granted. If you decide to Drop, Transfer or Withdraw from your course, you must do this by logging into the CPL Learner Portal before the date listed under Important Dates on this webpage. Drop/Transfer/Withdraw deadlines are also posted in the Learner Portal and are noted in your Registration Receipt email. Note: Leaving an email or phone message to request a Drop, Transfer or Withdrawal is not acceptable and will not be processed. There are exceptions to this policy for some courses/programs (such as those offered by the Transportation Training Centre where Drop/Transfer/Withdrawal is permitted up to 21 days prior to the course start date only by written email request submitted to truck.info@humber.ca).
For Refunds, where payment was made by Visa or MasterCard, a credit will be applied to the credit card that was used.
Fees Disclaimer
The fee displayed is the standard domestic tuition fee and should be used as a guideline only. Actual fees will be calculated when you are completing your registration.
Course: A unit of study, identified by a title, description and in some cases, credit value. Includes learning outcomes that are assessed and result in a grade (SAT/UnSAT/Numeric).
Workshop: A unit of study, identified by a title and description. Structured, facilitated learning event that focuses on a specific skill or knowledge area. No assessment or grade. Successful completion is participation-based.
Micro-credentials certify an individual’s assessed achievements in an ever-changing world. They allow skills and competencies to be learned in a flexible, fast and affordable way. Micro-credentials are designed to help organizations recognize and integrate critical skill-sets into their workforce while supporting the pursuit of individual career goals in a stackable, portable and customizable way.
Humber PRO for Individuals and for Organizations
Humber PRO is a set of workplace essential micro-credentials that can be accessed by individuals or organizations. To find our more about gaining power skills to propel your career visit Workplace Essentials.
For organizations who want to increase productivity, improve workplace culture and build high performance teams, visit Humber PRO for Organizations.
Programs for internationally trained individuals.
Find the Continuous Professional Learning support you are looking for, fast. Everything from how to create a Learner Account to registering for courses, checking your grades and so much more.
Refund Deadline
The last day to drop the course for a refund (less the Admin Fee).
Transfer Deadline
The last day to transfer to another available course or section.
Withdrawal Deadline
The last day to withdraw from the course without academic penalty (no refund).
Program: A defined, complementary/related set of courses that together lead to a specific credential.
Certificates: Humber offers a wide variety of Certificates, you can review descriptions on Understanding Credentials.