From Friday, April 28, 2023 at 3:30 p.m. to Wednesday, May 3, 2023, the Sun Life Plan Member website and mobile app will not be available due to a service interruption and updating of their online systems.
Employees who currently are enrolled in Sun Life benefits will not be able to submit claims electronically and claims will not be processed manually.
As a result, the following will not be available during this timeframe:
- Employees will not have access to the details of their group benefits coverage or claim history on mysunlife.ca or the My Sun Life mobile app.
- Employees will not be able to submit claims online.
- Dental offices and other medical providers will not be able to submit any claims electronically. Once the planned service interruption has been completed, providers can then submit claims electronically.
- Paper claims may still be submitted, however, claims may take longer than usual to process, as paper claims will not be processed during the service interruption.
- The Customer Care Centre will not be able to answer questions about employees’ benefits or claims.
Prescription drug claims processed using the Drug Card will not be affected.
Service to the Sun Life Plan Member website and mobile app will resume on Thursday, May 4, 2023.
If you have any questions, please contact the HR Support Centre.