Support for Students

Please review the quick list of supports below.
If you do not find what you need, scroll down to the Webform or Phone information to request support with Blackboard and Panopto.

Password Resets are handled by ITS.

If you have forgotten your password for Humber’s services or are locked out of your account, you can reset your password here https://myaccount.humber.ca>MyAccount.

2-Factor Authentication Support is also handled by ITS

Set up your Microsoft Authenticator here: https://its.humber.ca/sites/default/files/guides/MultiFactorQRG.pdf

Courses not appearing

Students usually receive access to their Blackboard courses 2-3 days before the start date of the course. Please check MyHumber for course start dates. If your course is starting within a couple of days or has already started, visit MyHumber to ensure you are enrolled in the course. Reach out to your program coordinator if you need more support getting registered.

How to Login to Blackboard

Visit learn.humber.ca

•    If you are logging in for the first time, you will be given a temporary password by ITS.

•   To login at learn.humber.ca, enter your username (the same username you use for MyHumber) and then add @humber.ca e.g. n12345678@humber.ca.

•    If you have any issues with your password, contact the ITS service desk by calling: 416-675-6622 ext. 8888 then select 0 or visit this link https://its.humber.ca/about-us/contact

Course Showing As “Private”

Your instructor has set the course to private as it may have not started yet or they may be working on the course site. The course should be available by the start date, if it is not, you can reach out to your instructor by using the Messages tool in the Blackboard dashboard or their Humber email address. If you have any trouble getting in touch with the instructor, contact your program coordinator.

Quick Links to Some Other Departments

Course fees, program info, general Humber support: www.humber.ca

Office of the Registrar (application, registration, fees, holds, and more): https://humber.ca/admissions/office-of-the-registrar/about.html

Continuous Professional Learning (CPL): https://humber.ca/continuous-professional-learning.html
Information Technology Services (ITS): https://its.humber.ca/about-us/contact
Education and Training Services (ETS): https://humber.ca/education-training-solutions/
Real Estate programs: https://humber.ca/realestate/

Method of Support

Webform

Quick and easy, we promise — tell us who you are, identify the support you need, and let us know how you want us to contact you. We aim to respond within one business day, but do flag that start up is a peak time and it may take us up to 3 business days to respond. We thank you in advance for your understanding.

Student Intake Form

Phone

Give us an old-fashioned call, and we will do our best to get to you as quickly as possible. Again, please note that start up is high demand time, so responses may be delayed.

(416) 675-5049

Toll Free: (877) 215-6117