To ensure that all vendor complaints—whether against a vendor or from a vendor regarding Humber Polytechnic—are handled accurately and in compliance with our agreements, we are implementing a new protocol for managing these communications.

Effective immediately, all vendor-related complaints, including issues related to service quality, pricing discrepancies, contract terms, payment concerns, or other disputes, must be directed through the Purchasing Department. Our team is well-versed in vendor contracts, terms, and dispute resolution processes and is best positioned to address these matters efficiently and fairly.

Centralizing vendor complaint management will help ensure consistent handling, prevent miscommunication, and uphold our contractual obligations while maintaining positive vendor relationships.

Please direct any vendor complaints or concerns—whether from a vendor or against a vendor—to Deepak Dhillon (deepak.dhillon@humber.ca) and Kevin Viflanzoff (kevin.viflanzoff@humber.ca). If you require guidance on how to proceed, do not hesitate to reach out.

Thank you for your cooperation in ensuring a clear and effective vendor management process.