To ensure that all requests are processed efficiently and without unnecessary delay, our department kindly asks all requestors to review the RTI guideline and procedure provided below:

Prior to submitting all RTI’s to AR, please ensure the following information is provided and accurately reviewed:

• Vendor name
• Vendor contact – this includes e-mail, telephone number, address. Our department requires this information for collection purposes in the case of any unpaid and/or overdue invoices
• Billing amount
  • If not tax applicable, please specify under the special instructions that there is no tax
  • If tax applicable, please either specify that tax is to be remitted at month-end, or separate the HST amount from the pre-tax amount
• If the vendor requires their PO# to be on the invoice for remittance, please ensure that PO# is provided on the RTI so that it will be included on the bill

In the case where an invoice needs to be revised or cancelled, please note that it will require AR to manually cancel the processed invoice and re-issue a new one. Therefore, any request to modify or cancel the invoice will be placed in the same queue as other regular RTI’s.

Should you have any other questions or concerns pertaining to this process, please do not hesitate to reach out to our department at accounts.receivable@humber.ca.