Service Excellence Micro-credential provides learners with the theory and practice to provide exceptional customer service in both virtual and in-person contexts. Participants understand the value of active listening and posing questions to best understand and address client needs. Using scenario-based learning, participants practice empathy-driven responses and cultivate key service behaviours that are necessary to ensure winning outcomes. This hands-on program teaches the techniques to build customer rapport and assess customer satisfaction.
Length: 16 hours
Learners will receive a digital badge upon successful course completion.
Successful completion of the Service Excellence micro-credential demonstrates the earner can effectively personalize service interactions and build meaningful experiences that exceed customer expectations.